• Takes in-bound phone calls from patients and providers • Enters prescription orders into the system • Supports Pharmacists and Patients by ensuring adherence to Specialty Rx specific operational programs developed to improve health outcomes • Effective communication with patients and providers • Works within defined parameters to identify work expectations and quality standards • Follows standard practices that allow for some opportunity for interpretation/deviation and independent discretion • An 8-hour shift Monday-Friday from 8am - 4:30pm EST

• Analyse payment transactions and identify unusual or suspicious patterns or behaviours. • Detect and investigate potential fraud cases and escalate findings as necessary. • Ensure steady uptime of third-party service providers. • Take proactive steps to prevent fraudulent activities. • Ensure strict adherence to industry regulations and PayZeep's operational policies. • Develop and execute process, standards, guidelines and service level agreements for partnering organizations. • Attend to customer and merchant disputes and ensure prompt resolution. • Liaise with banks and aggregators on settlement discrepancies. • Investigate and analyze customer disputes related to financial transactions, including but not limited to payments, chargebacks, and fraud cases. • Collaborate with customer support, operations, and compliance teams to gather relevant information and evidence to assess the validity of disputes. • Prepare reports on suspicious transactions and collaborate with relevant departments to ensure timely action and compliance with regulatory requirements. • Participate in quality assurance efforts to test new POS and payment software releases.

Role Description Diversified Maintenance is hiring an Operations Manager. The Operations Manager is responsible for overseeing several hundred service locations and multiple Area or Project Managers within assigned business verticals. Responsibilities include, but are not limited to: - Managing operations, controlling expenses and payroll budgets - Leading other managers and guiding on handling employee issues - Maintaining vendor relationships and managing risk and safety - Solving problems, making informed decisions, and managing the workforce and time to achieve maximum results Specific responsibilities include: - Ensure all financial and quality performance for assigned customers - Build relationships with customers in conjunction with the client relations team - Ensure all compliance measures are met - Hire, mentor, and evaluate all Area Manager and Project Manager direct reports - Implement new customer contracts - Review/request equipment needs - Coordinate with Human Resources to ensure all employee issues are addressed - Inspect worksite locations - Implement safety and training activities - Serve as backup to Area or Project Manager when necessary - Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible Qualifications - High school diploma or equivalent - Minimum of two (2) years of management experience in a service-related industry - Minimum of three (3) years of operational experience in the janitorial industry - Business level oral and written communication skills; ability to speak, read, and write fluently in English - Ability to lead managers and develop leadership skills in others - Ability to multitask and adapt to changing environments - Excellent customer service skills; active listening skills - Ability to lead and encourage teamwork; ability to negotiate and resolve conflict Requirements - Bilingual; ability to speak, read, and write in Spanish, French, or other languages (preferred) - Prior cleaning or janitorial experience (preferred) - Familiarity with custodial practices and commercial cleaning standards (preferred) - Knowledge of floor care techniques including buffing and waxing (preferred) - Experience in industrial cleaning or facilities maintenance (preferred) - College Degree desirable (preferred) Benefits - Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance - Eight paid holidays annually, five sick days, and four personal days - Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Company Description Diversified Maintenance is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department.

• Serve as the primary point of contact for clients, handling inquiries with care and professionalism • Manage the client onboarding process, including documentation and system setup • Maintain and update client records in the CRM system • Support administrative and compliance-related processes in line with industry standards • Handle sensitive client situations with empathy and discretion • Assist with light bookkeeping tasks (e.g., data entry, invoicing support, basic reconciliations) • Compliance & Documentation Control (Client and Staff File Management) • Shift Compliance & Enforcement (Monitor daily shift compliance within CRM (clock-ins, clock-outs, and shift notes) • Rostering Support • Payroll Support • Submit weekly operational updates • Maintain organized and accurate digital records • Identify operational risks early and escalate appropriately