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Kustomer’s AI-native CX Platform defines the next era of CX with humans and AI working together seamlessly through visibility, orchestration, and action.
Software Engineer, Infrastructure – Staff Level
Location
United States
Posted
137 days ago
Salary
0
Seniority
Lead
Job Description
Software Engineer, Infrastructure – Staff Level
Kustomer
• Serve as a Lead and senior member of the team, leading initiatives and key projects • Provide guidance and mentorship to team members, fostering a culture of collaboration and technical excellence • Analyze, design, develop, maintain and improve software infrastructure and platform to expand its capabilities • Measure, report and drive improvements on scalability, performance, and availability • Lead complex projects and efforts to improve our ability to respond to impaired production systems • Tackle ambiguous engineering problems by designing well architected solutions • Participate in cross-team initiatives to drive engineering best-practices • Collaborate with the CTO and other technical leaders to set the vision for strategic development efforts • Work with various engineering teams to bridge gaps and lead initiatives across backend systems and our data platform • Proactively identify systemic inefficiencies, design and implement improvements • Become a trusted coach and mentor, actively building strong technical leaders • Manage and coordinate security vulnerabilities and upgrade schedules for EOL (End of Life) software.
Job Requirements
- Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
- 10+ years experience building and managing large scale, highly available, distributed web applications
- Mastery of a high-level programming language like Go, Python, JavaScript, etc.
- Experience with NoSQL databases like MongoDB
- Experience owning technical architecture discussions and leading decisions for an engineering organization
- Experience leading and mentoring engineers through technical projects and initiatives
- Proficiency with Infrastructure as Code (IaC) tools, including Terraform.
- Experience designing sharding configurations for databases
- Experience developing internal tools for others
- Experience creating SLAs, SLOs, SLIs.
Benefits
- Kustomer offers an array of benefits including competitive salaries and stock options.
- In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy;
- In the UK we also offer pension, supplemental health insurance and other perks.
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