• Provide technical support for JIRA, GitLab, and other IT management tools • Troubleshoot software issues and resolve user access problems • Assist users with cloud-based applications and tools • Respond to tickets and maintain timely issue resolution • Provide training and guidance to end users on system functionality • Document support cases, solutions, and best practices • Escalate complex issues to senior technical staff when needed • Support incident response and system maintenance activities

Benefits: - 401(k) - Dental insurance - Health insurance - Paid time off - Vision insurance Makpar has an exciting opportunity for an Service Desk Analyst to join our growing team. Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call “The Makpar Way,” we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people. We are seeking a Service Desk Analyst for a contract position. - Position: Service Desk Analyst - Position Type: Full-time-Remote - Location: Washington, DC or Denver, CO The Position: Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role is largely responsible for providing remote customer support for Federal Government systems and applications. Support for these systems is primarily provided over the phone and through electronic communications such as email and fax. We are looking for a highly competent, customer service-oriented, and motivated individual to fill this role. The ideal candidate must reside within an hour’s commute of Washington, D.C. Key Responsibilities - Handling incoming phone requests from customers - Handling incoming electronic requests (Chat, Email, and Fax) from customers - Creating, tracking, and resolving Human Resources (HR) application incidents and service requests. - Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs) - Researching customer requests to ensure accurate information and resolutions are provided - Escalating customer requests that cannot be handled at the Service Center to the appropriate support team - Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation - Creating, updating, and retiring service center knowledge documentation - Attend and participate in team meetings to surface and discuss process improvements and service offering changes Required Qualifications Education & Experience - High school diploma or equivalent required; Bachelor's degree preferred. - Must reside within an hour’s commute of Washington, D.C or Denver, CO. - Minimum of 2 years in customer service; experience in a service desk or call center environment preferred. - HDI Analyst Certification (e.g., CSA, SCA, DST) required within 90 business days of hire. - Strong critical thinking abilities. - Excellent active listening and communication skills. - Experience with ticketing applications (Jira, ServiceNow, or other customer service tracking systems). - Familiarity with BMC Remedy Service Management preferred. - Experience providing technical support for any Human Resource based IT applications preferred. - This role requires a clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minumum of 3 years to obtain. If you are interested in this position, please send me a copy of your latest resume at bob.hafiz@iquasar.com. Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position, or this is not the right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you! - Availability to start a new job - Best Rates - Contact # Please don’t hesitate to contact me for any questions you may have. All employment is decided based on qualifications, merit, and business need. Regards, Bob Hafiz | Technical Recruiter Representing Makpar Phone: 703 962 6001 Ext.No.530 Direct:703-936-0013 Makpar Corporation 8a/WOSB/EDWOSB www.makpar.com ISO 9001:2015 ISO 20000-1:2018 ISO 27001:2013 CMMI-DEV ML3 and CMMI-SVC ML3 Winner of SBA 2019 Subcontractor of the Year Award, Region 3 Makpar is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. This is a remote position.

Job DetailsJob Location: Santa Fe, NM - Santa Fe, NM 87507Position Type: Full-Time/Part-TimeEducation Level: High SchoolSalary Range: $20.85 - $20.85 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Professional ServicesBenefits Medical, dental, life insurance, 401k, STD/LTD and EAP services. PTO package that earns up to 4 weeks of vacation during your first year. Company-matched student loan repayment Educational and Licensing Requirements: High school Diploma or GED Certified Peer Support Worker, Family Peer, Wraparound or Equivalent. Accepted certifications, CFPSW, CPSW, and CWF or Equivalent Current experience as a peer and willingness to acquire certification in accordance with all applicable laws and regulations. About ProtocallOverview Role of a Peer Support Specialist: Working from home maintaining HIPAA compliance and focus requiring distraction-free private office space Speak with callers over the phone connecting with people Building rapport and client engagement Provide available resources or information needed Remaining calm and professional while multi-tasking while supporting callers Protocall Services is a national leader in crisis intervention providing effective solutions and resources 24 hours a day, 7 days a week. They have received national recognition for outstanding workplace culture and have been awarded the Top Workplaces designation for 2020 and 2022. This role will include working holidays and weekends as people are in need of peer support 365 days a year. The primary work schedule for peer support is 3:30PM to 11:30PM Mountain Time (MT). Working with Protocall Services you will engage with the New Mexico Crisis and Access Line (NMCAL) connecting with dynamic, diverse people seeking support with a variety of experiences. You will build empowering peer relationships with individuals who are in search of someone who will listen. You will work with and grow a connection with people as someone who has walked a similar path. You will offer hope, as well as recovery and support services, while sharing your lived experience with each person who reaches out to the New Mexico Peer-to-Peer Warmline. Our Peer Support Specialists work closely with one another as the Warmline is a unique, structured environment; taking part in ongoing meetings, training and team building activities. You will also handle confidential information professionally and a continued commitment to your own recovery is essential for this role. If you are seeking an opportunity to shine and demonstrate the power of hope and the possibility of change, then we are interested in getting to know you! * Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.*

Job DetailsJob Location: Roswell, NM - Roswell, NM 88201Position Type: Full-Time/Part-TimeEducation Level: High SchoolSalary Range: $20.85 - $20.85 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Professional ServicesBenefits Medical, dental, life insurance, 401k, STD/LTD and EAP services. PTO package that earns up to 4 weeks of vacation during your first year. Company-matched student loan repayment Educational and Licensing Requirements: High school Diploma or GED Certified Peer Support Worker, Family Peer, Wraparound or Equivalent. Accepted certifications, CFPSW, CPSW, and CWF or Equivalent Current experience as a peer and willingness to acquire certification in accordance with all applicable laws and regulations. About ProtocallOverview Role of a Peer Support Specialist: Working from home maintaining HIPAA compliance and focus requiring distraction-free private office space Speak with callers over the phone connecting with people Building rapport and client engagement Provide available resources or information needed Remaining calm and professional while multi-tasking while supporting callers Protocall Services is a national leader in crisis intervention providing effective solutions and resources 24 hours a day, 7 days a week. They have received national recognition for outstanding workplace culture and have been awarded the Top Workplaces designation for 2020 and 2022. This role will include working holidays and weekends as people are in need of peer support 365 days a year. The primary work schedule for peer support is 3:30PM to 11:30PM Mountain Time (MT). Working with Protocall Services you will engage with the New Mexico Crisis and Access Line (NMCAL) connecting with dynamic, diverse people seeking support with a variety of experiences. You will build empowering peer relationships with individuals who are in search of someone who will listen. You will work with and grow a connection with people as someone who has walked a similar path. You will offer hope, as well as recovery and support services, while sharing your lived experience with each person who reaches out to the New Mexico Peer-to-Peer Warmline. Our Peer Support Specialists work closely with one another as the Warmline is a unique, structured environment; taking part in ongoing meetings, training and team building activities. You will also handle confidential information professionally and a continued commitment to your own recovery is essential for this role. If you are seeking an opportunity to shine and demonstrate the power of hope and the possibility of change, then we are interested in getting to know you! * Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.*