Job DetailsJob Location: Santa Fe, NM - Santa Fe, NM 87507Position Type: Full-Time/Part-TimeEducation Level: High SchoolSalary Range: $20.85 - $20.85 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Professional ServicesBenefits Medical, dental, life insurance, 401k, STD/LTD and EAP services. PTO package that earns up to 4 weeks of vacation during your first year. Company-matched student loan repayment Educational and Licensing Requirements: High school Diploma or GED Certified Peer Support Worker, Family Peer, Wraparound or Equivalent. Accepted certifications, CFPSW, CPSW, and CWF or Equivalent Current experience as a peer and willingness to acquire certification in accordance with all applicable laws and regulations. About ProtocallOverview Role of a Peer Support Specialist: Working from home maintaining HIPAA compliance and focus requiring distraction-free private office space Speak with callers over the phone connecting with people Building rapport and client engagement Provide available resources or information needed Remaining calm and professional while multi-tasking while supporting callers Protocall Services is a national leader in crisis intervention providing effective solutions and resources 24 hours a day, 7 days a week. They have received national recognition for outstanding workplace culture and have been awarded the Top Workplaces designation for 2020 and 2022. This role will include working holidays and weekends as people are in need of peer support 365 days a year. The primary work schedule for peer support is 3:30PM to 11:30PM Mountain Time (MT). Working with Protocall Services you will engage with the New Mexico Crisis and Access Line (NMCAL) connecting with dynamic, diverse people seeking support with a variety of experiences. You will build empowering peer relationships with individuals who are in search of someone who will listen. You will work with and grow a connection with people as someone who has walked a similar path. You will offer hope, as well as recovery and support services, while sharing your lived experience with each person who reaches out to the New Mexico Peer-to-Peer Warmline. Our Peer Support Specialists work closely with one another as the Warmline is a unique, structured environment; taking part in ongoing meetings, training and team building activities. You will also handle confidential information professionally and a continued commitment to your own recovery is essential for this role. If you are seeking an opportunity to shine and demonstrate the power of hope and the possibility of change, then we are interested in getting to know you! * Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.*

Job DetailsJob Location: Roswell, NM - Roswell, NM 88201Position Type: Full-Time/Part-TimeEducation Level: High SchoolSalary Range: $20.85 - $20.85 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Professional ServicesBenefits Medical, dental, life insurance, 401k, STD/LTD and EAP services. PTO package that earns up to 4 weeks of vacation during your first year. Company-matched student loan repayment Educational and Licensing Requirements: High school Diploma or GED Certified Peer Support Worker, Family Peer, Wraparound or Equivalent. Accepted certifications, CFPSW, CPSW, and CWF or Equivalent Current experience as a peer and willingness to acquire certification in accordance with all applicable laws and regulations. About ProtocallOverview Role of a Peer Support Specialist: Working from home maintaining HIPAA compliance and focus requiring distraction-free private office space Speak with callers over the phone connecting with people Building rapport and client engagement Provide available resources or information needed Remaining calm and professional while multi-tasking while supporting callers Protocall Services is a national leader in crisis intervention providing effective solutions and resources 24 hours a day, 7 days a week. They have received national recognition for outstanding workplace culture and have been awarded the Top Workplaces designation for 2020 and 2022. This role will include working holidays and weekends as people are in need of peer support 365 days a year. The primary work schedule for peer support is 3:30PM to 11:30PM Mountain Time (MT). Working with Protocall Services you will engage with the New Mexico Crisis and Access Line (NMCAL) connecting with dynamic, diverse people seeking support with a variety of experiences. You will build empowering peer relationships with individuals who are in search of someone who will listen. You will work with and grow a connection with people as someone who has walked a similar path. You will offer hope, as well as recovery and support services, while sharing your lived experience with each person who reaches out to the New Mexico Peer-to-Peer Warmline. Our Peer Support Specialists work closely with one another as the Warmline is a unique, structured environment; taking part in ongoing meetings, training and team building activities. You will also handle confidential information professionally and a continued commitment to your own recovery is essential for this role. If you are seeking an opportunity to shine and demonstrate the power of hope and the possibility of change, then we are interested in getting to know you! * Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.*

Please note that Insurity will only reach out to interview, make an offer of employment, or conduct onboarding activities for candidates who have applied through our careers site. When interviewing for a position, the candidate experience will include live interaction, such as a video or telephone call, with a Recruiter and/or company employee(s). We will never ask for any money or payments from applicants at any point in the recruitment process. Recruiters will only reach out from an insurity.com email address; no other email addresses will be used. Examples of fraudulent email addresses that have been used end with @insurityjobs.us. Be aware of suspicious recruitment activity. If you think you are a victim of an employment scam, you may contact your local law enforcement agency and/or visit the Federal Trade Commission website here: https://consumer.ftc.gov/articles/job-scams Who We Are Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed. We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise. While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer. Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity Insurity’s Next Product Support Analyst The Product Support Analyst will provide technical and functional support for Insurity’s insurance-based SaaS products. This role involves troubleshooting low to high complexity issues, analyzing API requests and responses, executing data maintenance scripts, and collaborating across teams to ensure timely resolution. The ideal candidate is detail-oriented, analytical, and eager to learn insurance workflows and complex SaaS systems. What Our Product Support Analyst Will Do - Triage incoming tickets, identify billable work, and update workflow systems with accurate information. - Provide day-to-day support and troubleshoot customer issues using SQL, programming logic, and web-based tools. - Execute and coordinate data maintenance scripts, escalate issues per procedures, and ensure follow-up to resolution. - Contribute to knowledge base articles, assist with root-cause analysis, and support continuous improvement initiatives. - Communicate externally with third-party software suppliers and partners, and assist with ad-hoc training for customers and internal teams. - Work flexible shifts across global time zones and stay current on industry trends and Insurity products. Who We’re Looking For - Experience: 2–4 years in product support, development, or consultancy environment. - Education: Bachelor’s degree in a related field or equivalent work experience. - Skills & Other Requirements - SQL proficiency - Web-based troubleshooting tools - Strong analytical and critical thinking - Active listening and empathy - Time management and prioritization - Ability to learn insurance workflows and SaaS products quickly - Flexible to work outside normal business hours, weekends, and holidays - Proficient in Microsoft Word, Excel, and PowerPoint What’s In It For U Work Where You Thrive Find the work environment that supports your best—whether that’s remote, in-office, or hybrid—depending on your role and location. Our Flex First Workforce approach offers many fully remote opportunities, while some teams follow hybrid or in-office schedules to stay connected and collaborative. Take Time When You Need It We trust our team to manage their time with our Open PTO Policy, empowering you to recharge when it matters most. Benefits That Start on Day One Enjoy comprehensive health coverage and employer-matched retirement savings right from your first day—because we know how important these are to you. Living Our Values Every Day Our core values are more than words on a wall—they guide how we hire, grow, and retain the very best talent. Award-Winning Onboarding From your first day to your first anniversary, our onboarding program is designed to set you up for success and help you make an immediate impact. Grow Your Career from Within We believe in promoting from within. In fact, over 20% of our open roles are filled by internal candidates. Mentorship That Matters Our mentorship program connects you with experienced leaders who are committed to helping you grow both personally and professionally. Stay Connected with Coffee for Two Our unique internal networking program helps you build meaningful connections across teams and departments—one virtual coffee chat at a time. Keep Learning, Always Fuel your growth with full access to LinkedIn Learning and Kaplan—because continuous development is key to success. Invest in Your Future—And Your Family’s Through our partnership with the University of Arizona Global Campus, you and your family can access discounted tuition and pursue educational goals affordably. Earn When You Refer Love where you work? Invite others to join us! Our Employee Referral Bonus program rewards you for bringing great people on board. We have five Core Values at Insurity; one of which is to Act with Integrity. Providing pay transparency helps you make the best decision for you. We continuously analyze and update our salary ranges for our roles according to market trends to not only ensure our employees are paid fairly, but also help close gender, race, and disability wage gaps. Along with the benefits listed above, the career level salary range for this role is 60,000 – 103,000 USD / CAD. We share a career level salary as a guideline; however, actual salary may vary based on your experience and qualifications. If your application advances, your recruiter will review these details with you during a video interview. Languages for Québec candidates: The knowledge of French is required for positions permanently located in Quebec. The English language is required for this position in order to communicate with clients, partners, and colleagues, who are strictly located outside of Québec. French-language training will be offered to candidates who do not have a good knowledge of French. Insurity is proud to be an Equal Opportunity Employer We are dedicated to creating an exceptional work environment for all our employees by extending a culture of diversity, equity, inclusion, and belonging into the very fabric of our organization. We embrace differences and diversity of identity, experience, and thought, and actively strive for inclusive behaviors across our company. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted. #LI-Remote

Senior Technical Support Engineer Solovis is a leading portfolio management and analytics platform helping institutional investors navigate todays complex global markets with clarity and confidence. Backed by Insight Partners, were building the next chapter of growth by investing in people and product to raise the bar on quality and client outcomes. Our team is driven by a culture of disciplined execution, humility, and curiosity where AI is at the core of how we operate, innovate, and serve clients. At Solovis, youll join a tech-forward, growth-minded team that believes in learning fast, thinking big, and delivering meaningful impact for asset owners worldwide. Our companies are not the largest or flashiest, but they are among the best-run software businesses, creating value for customers and shareholders at an accelerated pace. To date, our team has built six platform companies, each culminating in multiple liquidity transactions with multi-billion-dollar valuations. The Senior Technical Support Engineer provides advanced technical support for our financial modeling and quantitative analytics software. This role sits at the intersection of technical support and consulting, requiring deep mathematical and quantitative expertise to diagnose and resolve highly complex, low-volume issues rooted in financial modeling, market data, and algorithmic logic. This role is an intentional entry point into our organization for early-career quantitative professionals. You will work alongside our quant research team and gain exposure to the full breadth of our modeling infrastructure, with a clearly defined path to grow within the organization as you develop product expertise. If you are a recent mathematics or quantitative finance graduate looking to break into the financial markets industry - and you want to do meaningful, intellectually rigorous work from day one - this role is designed for you. Key Responsibilities - Diagnose and resolve highly complex, low-volume technical issues related to financial models, quantitative methods, and market data integrations — issues that often require extended investigation to fully unwind. - Serve as the critical boundary between support and consulting: determine whether a reported issue is a product defect or a user implementation error, and guide clients accordingly. - Engage directly with clients on deeply technical matters, translating complex mathematical or computational problems into clear, actionable recommendations. - Collaborate closely with the Quantitative Research team to escalate defects, validate modeling behavior, and inform product improvements. - Partner with the Services/Consulting team when client issues require hands-on model guidance. - Document complex issue resolutions thoroughly to build institutional knowledge. - Contribute to knowledgebase content focused on quantitative methodology, model usage, and advanced configuration scenarios. Key Qualities - Intellectually curious and rigorous - you enjoy sitting with hard problems and working through them methodically. - Comfortable with ambiguity - you can investigate an issue without a clear answer in sight and remain effective throughout. - Detail-oriented with strong analytical instincts - you notice what others miss and trust data over assumptions. - Collaborative without needing to be the loudest in the room - you work well with quant researchers, engineers, and client-facing teams. - Self-directed - you manage long-running investigations independently and communicate proactively. - Resilient under pressure - you maintain composure when handling complex, high-stakes client issues. Background & Skills - Degree in Mathematics, Statistics, Financial Engineering, or a closely related quantitative field — required. - 0–2 years of professional experience; recent and upcoming graduates strongly encouraged to apply. - Hands-on experience with financial modeling through coursework, research, or internships in a quantitative or research environment. - Strong foundation in quantitative methods: statistics, probability, linear algebra, calculus, and numerical methods. - Ability to read and reason through code to isolate model behavior (Python, R, or similar preferred). - Familiarity with financial markets concepts such as pricing models, risk metrics, and market data — through academic or professional exposure. - Strong written and verbal communication skills for conveying complex technical findings to sophisticated clients.