**Remote but must be able to work EST hours** **NO Corp-to-Corp** Job Description: Standing up a net new Facilities helpdesk in Freshservice while delivering targeted automation enhancements. Entra ID Group Management, Software Entitlement Logic, and Termination/Offboarding workflows Key Responsibilities: Facilities Helpdesk - Design and implement the Facilities service catalog, ticket fields, routing rules, SLAs, and escalation paths. - Build and configure Facilities assignment groups, auto‑routing logic, notifications, and integrated email channels. - Customize the requester portal, create knowledge base articles, and support user and agent training. - Conduct UAT for Facilities workflows, incorporate feedback, and refine SLAs, forms, and portal UX. - Develop reporting dashboards and continuously optimize ticket flow, documentation, and request handling. Automation Enhancements - Analyze existing workflows and design automation for Entra ID group management, software entitlement requests, and offboarding processes. - Build catalog items, approval chains, validation logic, and integration points across Entra ID and Freshservice. - Perform end‑to‑end testing in sandbox and production, resolving workflow issues and improving logic for accuracy and efficiency. - Monitor automation performance, troubleshoot exceptions, and optimize group management, license checks, and offboarding steps. - Document all automation logic and support handoff through runbooks and knowledge‑transfer sessions. Skills Automation, freshservice, workflow, Test automation, saas, devops, active directory, Entra ID Additional Skills & Qualifications Looking for an individual with Freshservice automation experience that can come into the environment and hit the ground running. Job Type & Location This is a Contract position based out of Grand Rapids, MI. Pay and BenefitsThe pay range for this position is $60.00 - $66.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 24, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.