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3 Day Blinds logo
3 Day Blinds

Founded in 1978, 3 Day Blinds has established itself as a leading provider of custom window treatments, offering a comprehensive range of products, including bl

Inside Sales Manager

Location

California

Posted

87 days ago

Salary

$120K - $130K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Inside Sales Manager

3 Day Blinds

• Lead, motivate, and manage a team of inside sales agents within a remote call center environment. • Provide ongoing coaching, performance feedback, and skill development to ensure team success. • Foster a positive, high-engagement culture focused on accountability, collaboration, and achievement. • Manage scheduling, staffing needs, and workload distribution to meet service level expectations. • Oversee daily call center activities to ensure productivity, quality, and service standards are met. • Implement best practices for call handling, customer engagement, and sales conversion. • Monitor, analyze, and improve KPIs such as conversion rate, call volume, talk time, follow-up activity, close rate, and revenue targets. • Develop and implement strategies to enhance both individual and team performance. • Use Salesforce to track pipeline activity, team follow-up, engagement, lead progression, and forecast accuracy. • Communicate goals, updates, and expectations clearly to the team.

Job Requirements

  • 5+ years of experience in inside sales, call center leadership, or a similar sales management role.
  • Proven success managing sales teams and improving KPIs.
  • Strong proficiency with Salesforce or similar CRM.
  • Excellent communication, coaching, and problem-solving skills.
  • Ability to analyze data and translate insights into strategies.
  • High level of organization and attention to detail.
  • Preferred: Experience in home services, retail sales, or related industries.
  • Preferred: Background in scaling sales processes and teams.
  • Preferred: Knowledge of call center technology, dialers, or workforce tools.

Benefits

  • Generous benefits package including medical, dental, vision, life, disability
  • A company culture that prioritizes internal development and professional growth
  • Time off with pay
  • 401(k) plan with a degree of employer matching
  • Paid parental leave
  • Wellness programs and product discounts

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