• Draft, edit, and format proposal responses including executive summaries, program descriptions, technical approaches, and implementation plans. • Analyze solicitations to identify requirements, evaluation criteria, and submission instructions. • Develop proposal outlines or compliance matrices to ensure all requirements are addressed. • Gather information from subject matter experts and coordinate multi-author contributions. • Review proposals for clarity, accuracy, compliance, and consistency. • Manage multiple proposal timelines, internal deliverables, and submission deadlines.

Role Description GovCIO is currently hiring for an entry-level proposal writer to join our dynamic team of growth professionals as a proposal writer/analyst. This position will be fully remote within the United States. - Creates compliant and compelling proposal content by thoroughly analyzing the solicitation requirements and working as part of a team. - Assignments include supporting and leading past performance and resume creation with some oversight and coaching. - Uses critical thinking skills to iteratively develop content using best practices such as storyboarding. - Delivers required artifacts according to the schedule. - Collaborates with other proposal team members to integrate win themes, discriminators, and strengths into assigned written sections. - Ensures accuracy of data and alignment of assigned section with overall proposal strategy and messaging. - Will serve as a past performance or resume writer covering multiple contracts or candidates. - This is for a junior-level position. - Other duties as assigned. Qualifications - Bachelor's with 1-3 years (or commensurate experience) - Experience responding to Government solicitations, RFPs, RFQs, etc. - Ability to write compliant and compelling proposal sections in response to Government solicitations in support of a variety of departments and agencies (Federal/Civilian and DoD/IC). - Experience writing and tailoring content for non-technical proposal sections (e.g., past performance, resumes) for a wide variety of IT solutions. - Excellent communication and collaboration skills. - Proficient with MS Office, including Word, Excel, and PowerPoint. - Ability to adapt and thrive in a dynamic environment. Requirements - Some experience writing for government proposals valued at $25M and greater. - Clearance Required: None Benefits - Employee Assistance Program (EAP) - Corporate Discounts - Learning & Development platform, to include certification preparation content - Training, Education and Certification Assistance* - Referral Bonus Program - Internal Mobility Program - Pet Insurance - Flexible Work Environment Company Description GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

Role Description Join our dynamic team supporting a premier global client in the consumer electronics and technology sector. As a Tech Writer / Project Manager, you will play a critical role at the intersection of product security, customer success, research science, and security consulting. Your technical writing acumen will drive operational excellence, streamline workflows, and strengthen cross-functional project delivery in a fast-paced, innovative environment. We welcome candidates with strong technical and business communication skills, outstanding writing abilities, and a deep commitment to detail and organization. Experience in security is valued but not mandatory; we seek team members who possess project management expertise, have a passion for technology, and thrive in collaborative, continuous improvement cultures. Qualifications - Technical writing, communication, and presentation skills are important for success in this role. - Bachelor’s degree required (advanced degree in business management, sciences, history, political science or related discipline highly preferred). - At least 3 years of experience in project management, technical writing, or an associated field. - Proven mastery of technical, business, or procedural writing with a portfolio of high-impact deliverables. - Strong interest and demonstrated aptitude for consumer electronics, technology, and VR/AR/MR ecosystems. - Experience with customer success management or building relationships in cross-functional, matrixed organizations. - Comfortable working independently and as part of distributed, multicultural teams. - Exceptional organization and attention to detail; proven ability to handle competing priorities. - Demonstrated ability to oversee multiple concurrent projects and adapt approach to shifting requirements with minimal guidance. Requirements - Stakeholder & Operations Management - Respond to stakeholder requests within 30 minutes, providing actionable follow-up within 48 business hours. - Continuously update work instructions, guidelines, standards, and policies to reflect best practices. - Conduct initial risk analyses of new vendors and offer actionable recommendations to stakeholders. - Project Documentation & Editorial Leadership - Lead the management, creation, and timely completion of all documentation for assigned projects. - Develop and refine document templates and decks (using Google Suite Products). - Facilitate quality and timely input from global Subject Matter Experts (SMEs). - Archive and systematically organize project documentation in secure repositories. - Aggregate and synthesize information for weekly, monthly, and quarterly reporting on security gaps and solutions. - Uphold clarity, structure, and precision in all written materials and executive presentations. - Ensure strong collaboration with SMEs to ensure technical accuracy and clarity in documentation and its intended audience. - Technical Research, Analysis & Knowledge Enablement - Examine technical R&D initiatives to recognize confidentiality and security risks, translating insights into robust recommendations. - Promote knowledge sharing and operational alignment across teams to foster excellence and innovation. - Develop comprehensive internal learning resources, documentation, and training curricula for diverse audiences. - Strategic Communications & Meeting Management - Actively support and occasionally lead Business Updates, Roundtables, and Weekly Team Meetings. - Serve as a primary interface in cross-functional meetings, capturing and communicating key points, actions, and deliverables. - Prepare and deliver concise, well-structured presentations of project findings and recommendations to senior leadership. - Process Optimization & Standardization - Direct routine updates and publication of Standard Operating Procedures, Work Instructions, and Best Practices for internal and client-facing groups. - Manage regular updates and accuracy of all internal standards, guidelines, trackers, and policy documentation. - Program Management & Performance Tracking - Collaborate with leadership to define and implement both immediate and long-range objectives for programs and projects. - Establish and monitor Key Performance Indicators (KPIs) to ensure program delivery is consistent with strategic goals. Benefits - The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. - Additional factors considered in extending an offer include responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

Our Customer Success team is growing at Vitally! We’re looking for a Knowledge & Automations Manager who’s ready to build, standardize, and scale all customer-facing and internal documentation at Vitally. This person will own the creation of new documentation across support, onboarding, and strategic use cases, partnering closely with GTM teams and Product to ensure every customer has clear, helpful, and accurate guidance throughout their journey. This is a new, cross-functional role that sits at the intersection of content strategy, AI performance, and operational scale. You'll be the person who makes sure that when a customer asks Viv a question — or a CSM looks up an answer in Glean — they get something accurate, clear, and useful. Today, Viv resolves 65%+ of customer inquiries. Your work will extend that across onboarding, strategic questions, and internal workflows. Unlike a traditional documentation role, this isn't about maintaining a help center. It's about building and operating a living knowledge system that serves multiple teams and powers AI performance across the business. You'll define the standards, build the infrastructure, and close the feedback loop between how knowledge is created and how it gets used If you’re excited to build from the ground up and have a big impact on scale, efficiency, and customer experience — this is your role. Role Responsibilities: Internal Knowledge Systems - Audit, organize, and elevate existing internal documentation so GTM teams have a reliable, accurate source of truth they can actually use - Define documentation standards, templates, and ownership models - Build and maintain the processes by which knowledge gets created, reviewed, updated, and retired — so nothing goes stale and nothing falls through the cracks - Serve as the bridge between Product & Engineering and GTM teams, translating feature releases and technical changes into clear documentation before anything reaches a customer AI Enablement - Own the knowledge base that powers Viv (Intercom's Fin), our AI customer chatbot — ensuring documentation is well-structured for accurate AI responses - Partner with the Support team to maintain Viv's documentation, owning larger documentation initiatives while enabling the team to handle smaller, ongoing updates - Identify gaps in Viv's coverage and create new content to extend its effectiveness - Monitor AI performance signals — deflection rates, low-confidence responses, failure patterns — and iterate to improve - Help GTM teams adopt and get value from Glean and other AI-powered tools by ensuring the underlying knowledge is clean, current, and well-organized Cross-Functional Process & Automation - Build scalable workflows and automations that reduce manual effort around knowledge creation and maintenance - Establish a feedback loop so frontline teams can easily surface documentation gaps and get them addressed quickly - Use support ticket trends, AI performance data, and team input to proactively find and close content holes - Partner with Ops and team leads to set up knowledge frameworks that each team can own going forward - Measure what matters: self-serve success rates, AI performance, internal tool adoption, and time-to-answer About You: You think in systems. You're not satisfied with a well-written document that nobody finds or a process that breaks when one person leaves. You care about how knowledge flows — how it gets created, surfaces in the right place, stays accurate, and actually gets used. You're comfortable wrangling information from teams who are busy and not always aligned. You know how to ask the right questions, distill the answers into something useful, and build structures that make it easier for everyone next time. You're a strong writer, but writing is just one part of what you do — the bigger part is building the systems around it. You're energized by ambiguity. This role is new not just at Vitally, but in the industry. You'll have real freedom to define how it grows, and you'll be expected to use it. You'll thrive here if you have: - 3+ years in documentation, knowledge management, technical writing, or operations within a SaaS environment - Demonstrated experience building and owning workflows, processes, and automations — not just contributing to them - Experience with AI/LLM-based tools (chatbots, AI agents, knowledge-powered tools) and a track record of improving their performance through better documentation - Comfort with technical concepts: APIs, data models, integrations — you don't need to build them, but you need to understand and explain them - Strong instincts around data: you use AI performance metrics, ticket trends, and usage analytics to prioritize your work - Experience working across multiple teams and stakeholders, influencing without authority - Familiarity with tools like Intercom, Glean, Zendesk, or similar knowledge base and ticketing platforms Bonus: - Experience with Vitally or another Customer Success platform - Background in GTM operations or revenue enablement Benefits & Culture: - Salary: $100,000-$120,000 USD - Equity: We want every team member invested in the company’s success and are happy to be generous with equity. - Benefits include: - Private healthcare for you, your partner, and dependents - Unlimited PTO with a required minimum (please rest!) - Flexible work hours and WFH policy - Education stipend - Culture: We are committed to a productive and respectful work environment. Culturally, the team is extremely friendly, fun, hard-working, intelligent, and mature. That said, while we're young and scrappy as a team, we don't believe in building a startup cult. We like each other, we support each other, we're a focused team that busts our asses at work, and we enjoy hanging out from time to time-- but we enjoy having our own lives outside of Vitally. - Career path: Not only will you learn a ton in this role, but since we're a small team, there will be plenty of promotion and growth opportunities ahead. Our CS team is growing fast; you will have direct influence on how we move forward.