Patient Advocacy to Help You Get the Best Care You Deserve - Covered by Medicare.
Patient Advocate, Part Time
Location
United States
Posted
98 days ago
Salary
$25 / hour
Seniority
Senior
Job Description
Patient Advocate, Part Time
Understood Care
• Serve as a member-facing contact after a member’s intake appointment, as requested or accepted through the platform • Help members understand how to access healthcare services, including finding providers, using insurance information, and scheduling appointments • Assist members with navigation issues, such as online portals, referrals, appointment logistics, application forms, referral workflows or communications with healthcare providers • Use information made available through the platform, including information related to Social Determinants of Health, to help identify practical support needs and available resources • Coordinate, where appropriate, with clinical professionals involved in a member’s care, while providing only non-clinical navigation support • Document member interactions and support activities through the platform in accordance with applicable platform requirements • Provide member support in a warm, empathetic, and culturally responsive manner • Exercise independent judgment in determining how to provide services, consistent with member needs, applicable laws, and platform standards
Job Requirements
- 3+ years of experience providing member-facing support in healthcare, social services, benefits navigation, care coordination, member advocacy, or a similar setting
- Strong working knowledge of the U.S. healthcare system, including Medicare and common healthcare navigation issues faced by Medicare patients
- Comfort working independently and exercising sound judgment in determining how to respond to member needs
- Ability to manage member-support activities in a self-directed manner, including prioritizing tasks, following through on member requests, and maintaining appropriate documentation
- Comfort using technology platforms, which may include EHRs, CRMs, member messaging tools, scheduling tools, or other digital health applications
- Experience supporting older adults, individuals with complex healthcare needs, or other populations who may face barriers to accessing care
- Relevant professional credentials, such as RN, CMA, BCPA, or similar certification, preferred but not required.
Benefits
- Independent contractors are responsible for determining their rates and availability.
- Agreed-upon rates generally expected to fall within the range of $25 per hour.
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