• Own platform security and reliability improvements across our GCP environment. • Harden identity and network controls in GCP (IAM patterns, service accounts and workload identity, organization policies, and network segmentation controls). • Build security into CI/CD by implementing and enforcing scanning and policy controls (SAST, SCA, secret detection, and container/image scanning). • Drive vulnerability management and supply chain risk reduction across services, dependencies, container images, and build pipelines. • Lead threat modeling and security design reviews for new features and material architecture changes. • Improve security observability and detection quality by tuning telemetry, reducing noise, and building high-signal detections and dashboards. • Lead investigations and coordinate incident response for security alerts and incidents, and drive follow-ups from post-mortems into preventative improvements. • Champion secure SDLC practices through standards, documentation, guardrails, and coaching for product engineering teams. • Define and maintain end-user device security standards, including requirements for security agents such as EDR and remote access tooling, and partner with stakeholders for operational execution. • Support compliance and audit readiness by conducting internal security reviews and helping align practices with frameworks and regulations (SOC 2, GDPR, NIST), including evidence support where needed.

• Working with the Data Science Production Engineering team, to design and develop a Genomics Data System. • Develop genomics data file retrieve and archive solutions from various data sources and platforms, e.g., DNAnexus, AWS HealthOmics. • Develop databases that record and manage metadata of the genomics data files. • Develop automation solutions for genomics data file retrieval and metadata management. • Test, deploy, and maintain such systems. • Write technical documentations for such systems. • Provide training and technical support for other team members.

• Design, deploy, and manage scalable and highly available cloud infrastructure on AWS, with deep expertise in core services (EC2, EKS, S3, RDS, IAM, VPC, and beyond). • Develop and maintain disaster recovery plans leveraging AWS capabilities for backup and replication to ensure business continuity. • Collaborate with engineering and security teams to improve infrastructure health, security, and long-term scalability. • Design reusable Terraform/OpenTofu modules following DRY principles and organizational standards; implement module versioning and lifecycle strategies. • Direct the migration of manual infrastructure to code; establish patterns and best practices for IaC adoption across the team. • Implement IaC testing strategies, including validation, linting, and integration testing, using tools such as Terraform-Compliance or Checkov. • Architect and maintain complex Bitbucket pipeline configurations for multi-environment IaC deployments; implement pipeline security best practices. • Implement AIOps practices, leveraging AI tools to enhance monitoring, incident response, and predictive alerting. • Use AI-assisted development and operations tools (e.g., Cursor, Claude) to accelerate troubleshooting, code review, and documentation generation. • Evaluate and implement AI-powered automation to reduce operational toil, improve repeatability, and scale platform capabilities. • Define and implement SLOs for services; guide and/or participate in incident response and conduct blameless postmortems. • Implement chaos engineering practices to proactively identify system weaknesses before they impact production. • Build and maintain comprehensive monitoring solutions using tools such as CloudWatch and Datadog to track performance and drive optimization. • Develop automation scripts and tools in Python, Bash, or similar languages to streamline operations and eliminate manual toil. • Build self-service capabilities for development teams to reduce cognitive load and enable developer autonomy across the organization. • Guide the solution architecture and end-to-end implementation of DistroKid’s first Internal Developer Portal (IDP). • Define the IDP roadmap and success criteria in partnership with engineering leadership; establish golden paths, service catalogs, and self-service workflows that reduce deployment friction and accelerate developer productivity. • Drive adoption of the IDP across engineering teams; gather feedback, iterate on the platform, and measure impact through developer experience metrics and reduced time-to-deploy. • Guide cost optimization initiatives; implement rightsizing recommendations, reserved-capacity strategies, and tagging standards for cost allocation. • Monitor and optimize AWS resource usage; select appropriate services and configurations to meet performance requirements cost-effectively. • Direct planning, decision-making, and execution for infrastructure projects; own workstreams end-to-end. • Partner cross-functionally with engineering, security, and product teams; communicate impact in terms of company strategy and OKRs. • Provide technical mentorship to junior and mid-level engineers; invest in team growth and foster a culture of continuous learning. • Maintain and contribute to infrastructure documentation, runbooks, and architectural decision records to ensure knowledge sharing and operational consistency.

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Summary of Position The Principal Platform Engineer (DevOps / Developer Experience) is a senior individual contributor who accelerates platform delivery by pairing strong software engineering with deep platform/operations expertise. This role sets the technical bar, works collaboratively across cross teams, and delivers reusable patterns that improve delivery speed, reliability and developer productivity. Essential Duties and Responsibilities Accelerate Top Priorities - Act as a technical “force multiplier” on the highest-priority initiatives; clarify approach, resolve ambiguity, and drive work to completion with high quality and pragmatic trade-offs. - Reduce cross-team friction by defining clear interfaces, breaking work into deliverable increments, and enabling parallelization through strong architecture boundaries. Raising Engineering Standards - Establish and model best practices for engineering excellence: design docs/RFCs, architecture reviews, code review discipline, and effective automated testing strategies. - Drive API-first and “platform as a product” behaviors: define and promote consistent platform interfaces that reduce bespoke integrations and siloed solutions. Build Paved Roads - Create reusable platform capabilities (templates/modules/golden paths) that reduce reinvention and speed up delivery for teams. - Drive automation opportunities (including agentic/AI-enabled workflows) that improve operational and delivery efficiency. Improve Operational Excellence - Lead cross-cutting improvements that enhance stability and reduce toil: observability standards, alert hygiene, incident learning loops, and resilience patterns. - Partner with operations and platform stakeholders to measurably improve reliability outcomes and reduce operational drag on platform delivery teams. Partner and Mentor - Coach senior/staff engineers by pairing on real work, running reviews, and teaching pragmatic system-level thinking. - Set clear examples of technical leadership, collaboration, and accountability without formal people management responsibility. On-call Participation - Participate in the on-call rotation and contribute to restoration, root cause learning, and prevention. Required Qualifications - Bachelor’s degree in Computer Science, Engineering, or a related technical field. - 15+ years of hands-on software engineering designing, building, testing, deploying and operating large-scale distributed systems in cloud-native environments. - 5+ years operating at Staff or Principal scope, leading multi-quarter, cross-team technical initiatives that span 3+ teams and deliver organization-level outcomes. - 8+ years of experience designing and operating microservices-based systems, including API design and versioning, authentication and authorization frameworks (e.g. OAuth, OIDC, IAM), and Infrastructure-as-Code (e.g. Terraform, Cloudformation, ARM) - Deep hands-on experience (5+ years) in at least three of the following: Kubernetes and container orchestration platforms, public cloud infrastructure (AWS/Azure/GCP), CI/CD systems and deployment automation, Infrastructure-as-Code and configuration management, and production operations, reliability tooling and on-call systems. - Demonstrated ownership of production systems supporting business-critical workloads, including participation in incident response, post-incident reviews, and reliability improvements at scale. Preferred Qualifications - Proven ability to operate as a self-directed technical leader, navigating ambiguity, defining problem spaces, and driving clarity and alignment across multiple teams. - Demonstrated success influencing technical direction across globally distributed teams and multiple levels of the organization without formal authority. - Strong written and verbal communication skills, with the ability to translate complex technical concepts for engineering, product and executive audiences. - Experience designing or evolving internal platforms or self-service capabilities that materially improve developer experience, delivery throughput, or operational efficiency. - Strong background in observability (metrics, logs, traces), incident management, and reliability practices, with a track record of improving system health and reducing operational toil. - Deep understanding of performance optimization, system resilience, and observability in high-scale production environments. - Experience working in regulated industries such as healthcare or fintech, including familiarity with compliance-driven architectural and security considerations. - Familiarity with healthcare data standards (e.g. FHIR, HL7) and platform security best practices. The base salary range for this position is $180,000 - $210,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions. We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details. As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified. Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Why join Teladoc Health? - Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. - Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference. - Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day. - Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways. - Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs. - Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn. As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind. Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.