Job Summary: The Inbound Call Representative supports the Accounts Receivable (AR) team by serving as a primary point of contact for customers with billing-related inquiries. This role is responsible for responding to inbound calls, assisting customers with billing and order hold questions, providing account documentation upon request, processing payments, and ensuring accurate account notation. The Inbound Call Representative works closely with the Cash and Collections teams to support timely issue resolution while delivering a high level of customer service. Responsibilities: - Answer 50-60 inbound customer calls daily related to billing inquiries, invoices, account statements, and order hold questions - Provide clear and accurate explanations regarding customer account balances, invoice details, and payment status - Send invoices and account statements to customers upon request in a timely and professional manner - Process customer payments over the phone in accordance with company policies and compliance standards - Accurately document all customer interactions, payment activity, and account updates in the appropriate systems - Work cross-functionally with Cash Application, Collections, Credit, and other internal teams to resolve customer issues - Assist in identifying and escalating billing discrepancies or account concerns as appropriate - Maintain professionalism and a customer-focused approach in all interactions - Adhere to call handling, documentation, and service level expectations Qualifications: - HS diploma or GED required - Must be able to work Monday - Friday from 10am - 7pm EST - Experience in call center, customer service, billing, accounts receivable, or collections, highly preferred - Experience processing payments over the phone preferred - Prior experience in a healthcare, pharmacy, specialty distribution, or B2B environment is a plus - Strong verbal and written communication skills - Customer-focused mindset with a commitment to delivering high-quality service - Ability to clearly explain billing and account information to customers - Strong attention to detail and accurate documentation skills - Ability to manage multiple tasks in a fast-paced, inbound call environment - Comfortable working cross-functionally with internal teams - Basic proficiency with computer systems and Microsoft office suite If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 17.75 - 26 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Role Description The role of Patient Coordinator will be central to the success of the Renasight product line. This position will be focused on growing the relationship between Natera and its patients to ensure timely management of testing. Core responsibilities include: - Collaborating with Nurse Coordinators to increase revenue and drive market development through direct sales by being the key contact for patient needs. - Working with the customer care team to maintain & support existing customers. - Assessing the needs of patients with a focus on customer support, coordination of logistics, and problem solving. - Maintaining and supporting a service-oriented relationship with patients. - Ensuring all data and analysis requests from different parts of the organization are addressed in a timely manner. - Helping manage our business system tools (e.g. QlikView, Salesforce). - Identifying, nurturing, and growing patient relationships to influence and schedule ongoing testing. - Performing other duties as assigned. This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job. Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training, and security training as soon as possible but not later than the first 30 days of hire. Must maintain a current status on Natera training requirements. Qualifications - Minimum of 2 years of Call Center experience in an inbound and outbound capacity. - Minimum of 2 years of sales experience. - Background in medical or biological sciences preferred. Requirements - Outgoing personality with excellent oral & presentation skills. - Ability to think strategically as well as execute tactically. - Emphasis on competitive analysis and team-first attitude. - Ability to relate and educate our technology to potential patients. - Strong quantitative and MS Excel skills. - Self-motivation, with the desire and capacity to work both independently and collaboratively. - Must act with a sense of urgency. - Excellent organizational and communication skills (written and verbal). Benefits - Comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents. - Free testing for Natera employees and their immediate families in addition to fertility care benefits. - Pregnancy and baby bonding leave. - 401k benefits. - Commuter benefits. - Generous employee referral program. Company Description Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers, and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

Role Description We are seeking a highly organized and customer-oriented Virtual Receptionist to join our team at Remote Care Space. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to multitask in a fast-paced environment. As a Virtual Receptionist, you will be responsible for providing exceptional customer service to our patients and assisting with administrative tasks. - Answer and direct incoming calls to the appropriate department or individual - Greet and assist patients in a professional and friendly manner - Schedule appointments and manage the virtual calendar for healthcare providers - Verify patient insurance information and collect necessary co-pays or payments - Maintain patient records and update information as needed - Respond to patient inquiries and provide accurate information about our services - Collaborate with the healthcare team to ensure a seamless patient experience - Assist with administrative tasks such as data entry, filing, and organizing documents - Maintain confidentiality of patient information and adhere to HIPAA regulations Qualifications - High school diploma or equivalent; additional education or certification in healthcare administration is a plus - Proven experience as a receptionist or in a customer service role - Excellent communication and interpersonal skills - Strong organizational and time-management skills - Proficient in using virtual communication tools and software - Knowledge of medical terminology and insurance procedures is preferred - Ability to work independently and as part of a team - Flexibility to work occasional evenings or weekends as needed Benefits - Competitive salary - Comprehensive benefits package including medical, dental, and vision coverage - Paid time off and holidays - Professional development opportunities - Remote work option

Role Description The Patient Access Representative (PAR) is responsible for managing referrals and scheduling for a group of assigned clinics within a regionalized scheduling model. This role ensures accurate and timely appointment booking, referral processing, and adherence to standardized workflows to deliver a best-in-class patient experience. The PAR serves as a key communication link between patients, clinics, and internal teams, requiring strong organizational skills, attention to detail, and a patient-centered approach. Essential Functions - Scheduling & Referral Management - Schedule patient appointments across multiple clinics following standardized protocols and templates. - Schedule patients appropriately based on clinics and providers who can provide care needed, availability, and desired location. - Manage incoming referrals to completeness including verification of demographics, insurance details, and provider notes. - Communicate proactively regarding schedule changes, cancellations, and documentation gaps. - Manage and process referrals across all required EHRs accurately and promptly to ensure timely patient communication and status updates. - Patient Communication & Experience - Provide exceptional service to patients, families, and caregivers during scheduling interactions. - Assist patients with questions related to appointments, insurance, and therapy processes. - Ensure all interactions reflect a professional, empathetic, and patient-first philosophy. - Document necessary information needed to communicate effectively amongst clinic teams. - Utilize approved scheduling strategies. - Administrative & Operational Support - Document all scheduling activities accurately in the EMR and other required systems. - Coordinate with Authorization and Verification teams to resolve access issues. - Monitor scheduling compliance and escalate concerns to the District Supervisor when needed. - Compliance & Documentation - Adhere to HIPAA, privacy, and confidentiality standards. - Follow workflows related to insurance verification, authorization communication, and referral documentation. - Team Collaboration - Partner with Patient Access Coordinators, Clinic Managers, and regional teams to support operational needs. - Participate in staff meetings, training, and scheduling initiatives. - Offer insight on any specific barriers encountered to help improve workflows and patient access. Qualifications - Strong communication, collaboration, and customer service skills. - Ability to multitask and prioritize effectively in a fast-paced environment. - High level of accuracy and attention to detail. - Strong problem solving and adaptability skills. - Proficiency in Microsoft Office and comfort using EMR and scheduling platforms. - Professional, empathetic, and patient-centered approach. Requirements - High school diploma or equivalent required. - 1–2 years of experience in healthcare scheduling, patient access, or customer service preferred. - Experience using EMR systems and scheduling platforms strongly preferred. Schedule - Full-time (schedule varies and could include 7-4, 8-5, 9-6 or 10-7). - This is a remote role, but we ask that the candidate reside in Georgia. Compensation - Pay Range: $16-$18/hr (Any posted pay range considers multiple compensation factors including background, experience, and work location while also allowing for salary growth within the position). Company Description At PT Solutions, we are a team united by a shared purpose: expanding access to transformative care. No matter where you are in your career, we’re committed to your professional growth and empowering you to shape the future of rehabilitation therapy. Join us and transform care. Let’s go further together. We are an equal opportunity employer and welcome all qualified candidates to apply.