• The Dynamics 365 Sales CRM Architect (Associate Director) is responsible for owning the enterprise architecture, technical strategy, and long‑term evolution of Guidehouse’s CRM platform. • This role serves as the technical authority for Dynamics 365 Sales, ensuring solutions are scalable, secure, and aligned with business and technology strategy. • Partners with business and IT leadership to define CRM platform strategy, roadmap, and architectural direction. • Collaborates with stakeholders to shape and validate business requirements, ensuring alignment with enterprise CRM standards and long-term platform goals. • Reviews business requirements and functional specifications to define and approve solution architectures and technical design approaches. • Provides architectural guidance and estimation oversight to support planning, business cases, and prioritization decisions. • Applies advanced technical and architectural expertise to recommend scalable, secure, and sustainable solutions that meet enterprise business needs. • Establishes and enforces architecture standards, design patterns, and best practices across Dynamics 365 Sales and the Power Platform. • Oversees the design, development, testing, and implementation of CRM solutions, ensuring adherence to SDLC controls and enterprise governance. • Evaluates Dynamics 365 Sales and Power Platform OOTB capabilities, low-code, and custom development options, balancing speed, cost, risk, and maintainability. • Stays current with Microsoft roadmap, platform capabilities, and industry trends to ensure Guidehouse CRM tooling remains modern and strategically positioned. • Provides technical leadership across multiple initiatives and workstreams, guiding Technical Leads and senior developers. • Serves as an escalation point for complex CRM issues, overseeing root cause analysis and ensuring systemic resolutions. • Partners with cross-functional IT teams to ensure reliable operations, integrations, and platform health across environments.

SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. Role SmarterDx is seeking an Operations Manager to help optimize internal processes and partner with Customer Success Managers to better support our clients. Most of our day-to-day customers are clinical documentation improvement specialists and coders at US health systems. Supporting their work is an essential component of what we do at SmarterDx, and in this role, you will lead initiatives to develop new processes or optimize existing processes that have a direct impact on their experience with our applications. You will partner with our Customer Support Managers to ensure alignment on internal requests and escalations that impact the customer experience. In addition to this partnership, you will be responsible for collaborating closely with cross-functional teams to develop and implement processes. **This role is fully remote within the US** What You'll Do - Develops an advanced understanding of all SmarterDx applications, serving as a final escalation point of contact for complex Support issues that span multiple teams and may require extended triaging - Serves as a thought partner to Account Managers and other teams when addressing nuanced client requests - Leads multi-week, cross-functional projects to manage requests from existing customers - Proactively documents and trains cross-functional teams on new or updated processes - Builds collaborative relationships with cross-functional teams through clear, professional communication that is reflective of company values - Leverages SQL to complete back-end queries to effectively triage complex customer issues What You Bring - 7+ years experience in customer service or project management roles, preferably in healthcare technology or SaaS organization - 5+ years of experience creating and optimizing standard operational procedures - Must have strong experience in at least one of the following: - Creating process documentation or Standard Operating Procedures - Experience with clinical documentation improvement (CDI) software or related healthcare applications - Startup experience, especially at a healthcare or health tech organization - Excellent communication skills, with the ability to work comfortably with technical and clinical teams - Flexible team player with a strong ability to adapt to changing priorities and department goals - Strong empathy and patience, with a genuine desire to help colleagues and customers succeed - Well-versed in Jira or similar ticketing tools (e.g., Zendesk, ServiceNow) for issue tracking, workflow management, and operational support. - Ability to quickly learn and adapt to new technologies and processes - Excellent time management and prioritization skills in a remote environment - Proactive approach to identifying and resolving potential issues before they escalate Nice to Haves - Technical troubleshooting and problem-solving using SQL Compensation $125,000 - $160,000 salary #LI-Remote Benefits - Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. - Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. - Remote-First Team – Work from anywhere in the U.S. - Unlimited PTO & 10 Holidays – So you can relax and recharge. - 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. - Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. - Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

• Lead the planning, execution, and delivery of customer-facing projects, ensuring all milestones and deadlines are met. • Work closely with internal teams, including product management, software development, QA, and operations, to ensure alignment on project goals, timelines, and deliverables. • Maintain accurate project documentation, including schedules, scope, and project progress reports, and provide regular status updates to stakeholders. • Proactively identify and manage risks, providing mitigation plans to ensure successful project delivery. • Ensure that all deliverables meet the required quality standards and customer expectations by working closely with the QA team during the development lifecycle. • Manage and analyze customer support requests related to software delivery, identifying trends and potential issues, and ensuring timely resolution by coordinating with the appropriate teams. • Lead user training sessions and conduct office hours to ensure customers are equipped to use the software effectively. Provide ongoing support during and after training to address any questions or challenges. • Monitor customer usage of the software to identify adoption gaps or underutilized features. Proactively work with customers to improve software usage and drive greater value from the solution.

• Promote and sell Abbott medical devices to the specialized medical community • Provide scientific information and product benefits within your product segment • Achieve defined sales targets • Identify the most appropriate physician panels to visit by selecting target audiences using predefined criteria • Plan and execute scheduled visits, define action strategies, and maintain follow-up • Serve as the interface between customers and the company’s various departments to assist and expedite internal procedures • Prepare and submit accurate sales forecasts as established by the division • Monitor payments due to Abbott from clients in your portfolio • Track the commercial and financial performance of your client portfolio • Identify client needs and opportunities, proposing actions for special projects • Participate in congresses and medical events • Manage the budget allocated to your region