• Communicate with a number of external developers and aid them in building their applications against Stripe’s infrastructure in a number of programming languages (including Java, Python, Ruby, PHP, Go, NodeJS, .NET, ReactJS, React Native, Swift, Objective-C, Kotlin, and Java for Android). • Unblock external developers with their thorniest integration challenges through a variety of support channels including email, ticketing software, internal issue trackers, community platforms (like StackOverflow), and real-time chat software (like Slack and Discord) • Develop and maintain internal and external documentation, examples, integration demos, and code-snippets that demonstrate usage patterns of the Stripe infrastructure. • Identify points of friction developers encounter and collaborate with engineering teams to make Stripe products better. Participate in a number of extended engineering teams’ regular planning sessions, design reviews, and development meetings. • Develop and maintain a suite of internal support tooling for TSE and Stripe Support more broadly e.g. a retrieval augmented generation LLM-based Copilot tool or the Invoice Explainer Admin tool. • Act as a developer advocate and educational resource internal to the organization by regularly assembling training for non-developers internal to the organization and responding in real-time to product integration questions.

• Act as a key technical expert and trusted advisor for the sales team, customers, and partners • Be an accessible technical translator for customers buying data for the first time • Own the data evaluation process for all new business opportunities in your book of business • Support technical support questions and needs beyond the capabilities of the Customer Success Team • Live and breathe customer feedback to help improve processes and the quality of data • Contribute to internal and external thought leadership opportunities

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Solutions Consultant who starts every engagement with "why" before moving to "what" or "how." You'll combine product management discipline with design thinking to help clients articulate the business outcomes they're truly after—then architect solutions that deliver those outcomes. This role requires someone who can resist the pull toward premature solutions and instead invest deeply in understanding the business case for change. You will lead client Digital Realization discovery to uncover the underlying business drivers, strategic objectives, and operational challenges behind change initiatives, going beyond stated requirements to define the true problem to solve. Through stakeholder interviews, workshops, and business analysis, you will: - Assess current-state performance across processes, systems, user behaviors, and organizational dynamics. - Identify gaps and quantify the business value of closing them. Leveraging strong consulting expertise, you will: - Structure ambiguous problem spaces, develop and test hypotheses, and apply proven frameworks to ensure focus on the highest-value opportunities. - Translate business objectives into a compelling product or solution vision, define required capabilities, and build value-driven roadmaps. - Work with Design Teams to ground recommendations in user-centered design by developing personas, journey maps, and experience concepts. - Collaborate closely with engineering teams to account for technical feasibility and implementation complexity. - Document and communicate the strategic rationale behind decisions to guide delivery teams and maintain alignment on intended business outcomes. Responsibilities include but are not limited to: - Lead Bridgenext Digital Realization client discovery to uncover the true business drivers, strategic imperatives, and risks behind initiatives. - Facilitate stakeholder interviews and workshops to assess current-state business performance, processes, user behaviors, and organizational constraints. - Define and quantify the value of change by identifying gaps between current and target states (e.g., revenue impact, cost reduction, risk mitigation, speed-to-market). - Structure ambiguous problem spaces using proven product and strategy frameworks to ensure focus on the highest-value opportunities. - Translate business objectives into a clear product or solution vision, required capabilities, and value-driven roadmaps. - Lead prioritization and trade-off discussions balancing business value, user impact, strategic alignment, and delivery feasibility. - Ground recommendations in user needs through personas, journey maps, and experience concepts that align stakeholders early. - Partner with delivery and engineering teams to incorporate technical feasibility while remaining focused on business outcomes. - Document and communicate the strategic rationale behind decisions to guide delivery teams and maintain alignment throughout execution. Qualifications - 7–10 years of experience in product management, strategy consulting, or related roles. - Proven capabilities with development of business cases, financial analysis, and ROI modeling. - Experience with stakeholder management and executive-level communication and facilitation. - Product discovery, vision setting, and value-driven roadmap development for prioritization using business value, OKRs, opportunity sizing, and market analysis. - Have facilitated workshops to uncover underlying business and user needs. - Ability to lead with design, both thinking and service design, including personas, journey maps, wireframes, and prototyping working closely with Design and Engineering teams. - Strong business acumen, with the ability to connect technology investments to measurable outcomes. - Technical fluency to assess feasibility, integrations, scalability, and delivery trade-offs. - Comfortable operating in ambiguity with a discovery-first, problem-solving mindset. Preferred Skills - Background in strategy, management, or product consulting, with strong problem-solving and business analysis frameworks. - Experience in relevant industries or domains, enabling rapid understanding of business context and stakeholder needs. - Prior work in enterprise consulting companies for digital transformation initiatives. - Proven ability to influence without authority, facilitate complex stakeholder discussions, and define business vision and strategy grounded in clear and objective rationale. Professional Skills - Solid written, verbal, and presentation communication skills. - Strong team and individual player. - Maintains composure during all types of situations and is collaborative by nature. - High standards of professionalism, consistently producing high quality results. - Self-sufficient, independent requiring very little supervision or intervention. - Demonstrate flexibility and openness to bring creative solutions to address issues. Workplace Remote in the US Company Description Bridgenext is a digital consulting services leader that helps clients innovate with intention and realize their digital aspirations by creating digital products, experiences, and solutions around what real people need.

• Lead and coach a team of solution engineers supporting CIS revenue motions across CIS SecureSuite, CIS Services, and CIS Hardened Images • Establish consistent solutions engineering engagement models across the sales cycle: discovery, solution mapping, demo, validation, technical close support, and onboarding handoff • Partner with account executives and sales leaders to translate customer needs into clear technical narratives and tailored solutions • Ensure solutions engineers activity and outcomes are tracked accurately in Salesforce to support visibility, forecasting, and operating discipline • Own demonstration quality, technical storytelling, and field execution standards across offerings and segments • Drive “technical win plans” for strategic opportunities where credibility and clarity directly impact deal outcomes • Build and run the enablement operating model for CIS offerings, including onboarding, certifications, and continuous training for sellers and solution engineers • Create and maintain playbooks, discovery guides, talk tracks, demo scripts, objection handling, and competitive positioning in partnership with Marketing and Product teams • Maintain a centralized content repository that is current, searchable, and aligned to messaging and proof points • Run recurring enablement rhythms: lunch-and-learns, office hours, product update briefings, and skills development sessions • Measure enablement effectiveness using adoption and performance signals (usage, conversion, win/loss learnings, ramp time) and continuously improve • Serve as a credible field advisor who can brief technical teams and executive stakeholders with equal confidence • Participate in webinars, member briefings, and selected conferences and events to educate the market and build trust in CIS • Translate CIS capabilities into outcome-based stories tailored to each audience: Commercial: maturity, efficiency, risk reduction, and scale, SLTT: mission resilience, resource constraints, governance, and readiness, Hardened Images: secure baseline automation, speed-to-secure, and operational consistency • Coach sellers and solution engineers on executive communication and stakeholder alignment • Act as the structured voice of the customer and the field for CIS SecureSuite, CIS Services, and CIS Hardened Images • Capture and synthesize what is working and what is not: objections, confusion points, proof gaps, feature requests, competitive pressure, and adoption friction • Collaborate with Product teams on roadmap input, beta programs, release readiness, and “what changed” enablement so launches land cleanly • Partner with the Marketing team on messaging validation, campaign alignment, and market education content • Work closely with Customer Success teams to ensure smooth handoffs and reinforce value realization narratives post-sale • Other tasks and responsibilities as assigned