• Garantir a estabilidade da infraestrutura por meio de uma governança ágil e do controle rigoroso de incidentes via Incident.IO. • Monitorar o ciclo de vida dos incidentes no Incident.IO, garantindo que nenhum alerta seja negligenciado e que os SLAs sejam cumpridos; • Operar ferramentas de gestão de projetos para manter o cronograma de infraestrutura atualizado e transparente para os stakeholders; • Documentar post-mortems e lições aprendidas após incidentes críticos, construindo uma base de conhecimento resiliente; • Analisar dados operacionais e métricas de suporte para identificar padrões de falhas e propor melhorias preventivas; • Auditar o cumprimento dos processos de governança técnica, assegurando o rigoroso seguimento das normas e padrões da empresa.

• Establish, implement, and enforce technical governance frameworks, policies, and standards across IT systems, software delivery, and engineering processes. • Lead governance oversight for software development, testing, automation, DevSecOps, and security to ensure alignment with organizational and regulatory requirements. • Drive adoption of Team Managed Deployment (TMD) practices to enable efficient, secure, and high-quality software delivery across the enterprise. • Oversee automated policy enforcement and prescriptive remediation strategies to reduce maturity gaps and eliminate manual compliance bottlenecks. • Ensure consistent application of quality, security, and compliance controls across all systems and programs without reliance on manual intervention. • Partner with cross-functional teams to enable horizontal delivery, improve collaboration, and standardize engineering practices across multiple programs. • Define and monitor governance KPIs, ensuring continuous improvement in deployment speed, release quality, and compliance adherence. • Lead the design and implementation of automated performance metrics and reporting frameworks to support data-driven decision making. • Increase visibility and transparency across products, portfolios, and delivery pipelines in alignment with agency policies. • Establish feedback loops and governance mechanisms that continuously improve delivery, testing, and operational performance. • Provide leadership and direction to technical teams, ensuring accountability, consistency, and adherence to governance standards.

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Risk Solutions team is currently seeking a Senior Risk Solutions/Loss Control Consultant, preferably in the Southern Wisconsin region. This is a full-time, exempt role. Position is eligible for a fully remote arrangement. POSITION OVERVIEW: Conducts high level technical evaluations and loss analysis of more complex prospective or existing policyholders in a consultative manner. Identifies and analyzes exposures and controls. Delivers consultative and technical services to policyholders. Develops and delivers service strategies in collaboration with underwriting and agency partners to insureds. IN THIS ROLE, YOU WILL: - Conduct field surveys on prospect and existing policyholders and writes reports for underwriting. - Creates and delivers loss analysis. - Develop and deliver meaningful service solutions. - Create and follow up on essential recommendations. - Develop effective relationships with underwriting and agency partners that drives continual collaboration. - Participate in underwriting pipeline, new business, and renewal meetings to provide RS perspective regarding exposure and controls. - Takes initiative to enhance risk solutions / industry knowledge through participation in educational programs and training sessions. - Communicates ideas or positions in a persuasive manner that build support, agreement, and commitment. - Coach / mentor newer in career staff as appropriate. Key Measures of Success: - Quality of work product – both survey and service - Productivity - Timeliness - Partnership with underwriting and agency partners - Innovative ideas and implementation for quality and efficiency gains - Ability to demonstrate improvements in loss ratio, loss frequency, and loss severity, on assigned service accounts WHAT YOU NEED TO APPLY: - At least 5 years Risk Solutions/Loss Control field experience with a commercial lines national/regional insurance carrier. - B.S. degree preferred in a related field to include health and safety, science, engineering or equivalent. - Motivated self-starter with demonstrated initiative; ability to work independently with minimal direction. - Strong to exceptional communication skills, both verbal & written - Professional loss control certification preferred to include CSP, CFPS, CIH, PE, CPCU, ARM. - Strong to exceptional analytical & problem-solving skills. - Demonstrated project management skills. - Ability to work in a dynamic environment on multiple projects, tasks or assignments. - Results focused. Physical Demands and Work Environment: - Ability to use a personal computer and other standard office equipment. - Ability to work in a fast-paced environment. - Ability to travel as necessary. - Ability to sit and/or stand for extended periods. - Ability to walk through customer buildings and facilities. - Ability to climb a ladder to various heights and maintain balance while performing work tasks. This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform. CAREER DEVELOPMENT: It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include: - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only) - Click here for the full list of Benefits EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement, click here. Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here. Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

Who We Are: At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/ AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/. AFC’s Core Values: Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own. Powered by Passion. We believe that “passion is our superpower” and that every success is built upon the commitment and perseverance of our employees. Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination. Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other’s efforts. We stand committed to the success of our customers. What We Offer: - Competitive pay - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) - Immediately vested 401K (US) or RRSP (Canada) with company match - Paid Vacation, Personal, and Sick Time - Paid maternity and paternity leave (US) - Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) - Robust Employee Assistance Program - Employer paid Leap into Service Day to volunteer - Tuition Reimbursement for eligible programs - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization - Company culture of internal promotions, diverse career paths, and meaningful advancement * The ideal candidate will need to work 8AM - 5PM EST We’re Looking For: We are seeking an Inventory Management Specialist with experience in risk mitigation and dealer floorplan audits. You will be part of a Risk Management team responsible for identifying and communicating dealer risk issues and trends. You will be involved in reconciling dealer floorplan audits, analyzing risk trends, and communicating potential problematic account situations. In this role, you will have the opportunity to use your experience in risk assessment and audits to meet our customer's needs. The ideal candidate will have 1-3 years of relevant experience in risk assessment and automotive/financial services knowledge. You Are: - Detail-oriented. You will ensure the quality of the audit process through thorough examination and analysis. - Customer-focused. You prioritize delivering exceptional service to customers, ensuring positive interactions and effective communication. - Adaptable. You can navigate through dynamic audit scenarios and adjust strategies accordingly. - Analytical. You possess strong analytical skills to interpret complex data and identify risk patterns effectively. You Will: - Reconcile dealer floorplan audits and determine the disposition of unverified and sold units identified from inventory audits. - Identify and interpret risk trends, communicating potential problematic account situations to audit team management and other relevant teams. - Foster positive interactions and communication between the organization and customers, enhancing the overall customer experience. - Regularly utilize AFC dealer reporting tools to identify and report risk issue indicators, facilitating proactive risk mitigation strategies. - Support AFC Risk Mitigation by engaging daily with AFC customers, third parties, and AFC personnel to reconcile dealer floorplan audits. - Analyze customer problems to identify underlying issues, allowing for proactive solutions that prevent future challenges. Must Have’s: - 1-3 years of relevant experience in risk assessment and dealer audits. - Strong organizational, clerical, and verbal communication skills. - Experience in the preparation or review of documents and reports, Customer Relationship Management (CRM) tools, and internal work queues. Nice to Have’s: - Bilingual in Spanish or French - Familiarity with concepts, procedures, and processes typically used in the automotive and financial services industries. - 1 year of collection experience - Notary or ability to become a notary - Prior experience using Revoquest, PAW, COSMOS, or Salesforce. Sound like a match? Apply Now - We can't wait to hear from you! Compensation Range of Hourly: $25.00 - $29.00