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Veeam Software logo
Veeam Software

Your Single Backup and Data Management Platform for Cloud, Virtual and Physical

Specialist, Cloud & Channel Program Operations

Program ManagerProgram ManagerOtherRemoteMid LevelTeam 1,001-5,000Since 2006H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

77 days ago

Salary

0

Seniority

Mid Level

2 yrs expEnglishServiceNow

Job Description

Specialist, Cloud & Channel Program Operations

Veeam Software

• Execute day-to-day operational support for cloud and channel partner programs, including intake, validation, and resolution of partner requests • Manage case-based workflows related to partner eligibility, enablement, reporting models, and contract lifecycle activities • Validate partner readiness for usage reporting models, ensuring data integrity and system prerequisites are met • Maintain accurate partner, contract, and license data across Salesforce and related systems • Execute contract closeout and termination processes, ensuring completeness and accuracy of records and reporting • Collaborate with cross-functional teams to resolve operational issues and improve processes • Identify operational gaps and contribute to improvements in workflows, documentation, and tooling

Job Requirements

  • 2–4 years of experience in sales operations, channel operations, partner programs, or a related field
  • Experience working with Salesforce and case-based workflow tools (e.g., ServiceNow)
  • Strong attention to detail and ability to maintain accurate, audit-ready data
  • Ability to manage multiple priorities while meeting service level expectations
  • Clear written and verbal communication skills
  • Experience working in cross-functional or global environments
  • Adaptability in fast-changing environments with evolving tools and processes

Benefits

  • Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
  • Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
  • Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
  • Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
  • Retirement and social security contributions through Costa Rica’s statutory programs
  • Life insurance equal to 24x monthly salary, plus disability and funeral coverage
  • Daily cafeteria subsidy
  • Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
  • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

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