Program Manager, Digital Deposits Role Overview The Deposit Program Manager is a senior execution leader responsible for translating Citizens deposit and household digital growth strategy into disciplined, measurable delivery. This role serves as the operational backbone of the Household Growth team, owning execution across two to three concurrent digital sales oriented workstreams spanning acquisition, onboarding, and relationship deepening. Operating at the intersection of strategy, execution, and performance management, this individual ensures complex cross functional initiatives move from concept to launch with clarity, accountability, and speed. The role is ideal for a seasoned digital program leader who thrives in matrixed environments, brings structure to ambiguity, and consistently delivers results in a regulated financial services environment. Key Responsibilities End to End Program Delivery • Own end to end delivery of multiple digital deposit growth initiatives from intake through launch and post launch performance tracking • Provide oversight and leadership on digital sales performance routines, metrics, and operating cadence • Contribute to the development of performance measures, goals, and success metrics • Influence and lead digital sales funnel health analysis and optimization opportunities • Plan and coordinate closely with line of business leaders, functional partners, and subject matter experts • Ensure business cases are developed for budgeting, planning, and tracking revenue and expenses • Proactively assess systems and processes to identify risks, gaps, and improvement opportunities • Build appropriate risk mitigation steps into delivery plans and execution • Recognize when issues require escalation and drive timely decision making • Lead cross functional teams of internal and external resources on a project basis • Analyze and manage variances to program plans and portfolio commitments • Develop and execute action plans to mitigate risks or resolve delivery issues • Prepare dashboard reporting to communicate program and portfolio health to senior leaders • Evaluate investment opportunities and tradeoffs to optimize program outcomes • Ensure delivery aligns with Citizens business priorities and risk framework • Drive structured follow ups, accountability, and issue resolution to maintain momentum Program Leadership and Subject Matter Ownership • Act as the day to day subject matter expert for household growth delivery • Own workplan development, sequencing, and execution approach across initiatives • Coordinate internal teams, consultants, and specialists with clear ownership and timelines • Maintain integrated program roadmaps that visualize milestones, dependencies, risks, and timelines Performance Management and Insights • Establish and manage delivery KPIs, milestones, and health metrics across all active workstreams • Monitor performance to identify risks, blockers, or underperformance early • Proactively drive path to green recovery plans when initiatives fall off track Governance, Risk, and Planning • Support definition of program scope, milestones, and success metrics • Lead discovery and planning sessions to ensure initiatives are designed for efficient and compliant execution • Maintain strong documentation standards and a single source of truth across stakeholders Executive Communication and Transparency • Develop concise, executive ready status updates, dashboards, and briefing materials • Clearly communicate progress, risks, tradeoffs, and decision points using data driven narratives • Support leadership decision making through timely, accurate, and transparent reporting Required Qualifications Education • Bachelor’s degree required • MBA or relevant advanced degree preferred • PMP, Agile, or related certification a plus, not required Experience • 8+ years of experience in digital program or project management, marketing delivery, product operations, or related roles within financial services • Experience supporting digital growth or digital sales initiatives strongly preferred Skills • Proven ability to lead complex, cross functional programs in a highly matrixed organization • Strong execution mindset with a track record of delivering results amid competing priorities • Proactive manager who anticipates issues and resolves them before impacting delivery • Exceptional written and verbal communication skills with senior leadership exposure • Experience with Jira, Confluence, Tableau, and Adobe Analytics preferred, not required Pay Transparency The salary range for this position is $130,000 to $155,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including, but not limited to, work location, relevant skills, and experience. Citizens offers competitive pay and a comprehensive benefits package including medical, dental, and vision coverage, retirement benefits, parental leave, flexible work arrangements, education reimbursement, wellness programs, and more. For additional details, visit https://jobs.citizensbank.com/benefits About Us Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

• Serve as the primary interface to Government Program Office and the Contracting Officer’s Representative (COR) for all programmatic, operational, and performance matters • Maintain effective communication across Government stakeholders, subcontractors, clinical partners, and internal leadership to ensure coordinated program execution • Provide strategic leadership and day-to-day management of nationwide contract operations supporting medical services, drug testing, and physical fitness testing programs • Lead recurring program review meetings with Government stakeholders, presenting program performance, risks, operational challenges, and continuous improvement initiatives • Prepare executive-level briefings and status reports summarizing operational performance, compliance posture, and risk mitigation efforts • Ensure all contract deliverables are completed in accordance with the Statement of Work, applicable federal regulations and agency policies • Collaborate with Provider Network Operations and subcontractor partners to maintain sufficient testing site availability and operational readiness to meet contract requirements • Oversee operational readiness across testing sites, Test Administrators, and Emergency Responders by coordinating with Provider Network Operations and internal program teams to ensure contract requirements are met • Monitor nationwide operational performance metrics including scheduling, service throughput, compliance rates, training completion, and issue resolution timelines • Maintain and distribute updated operational guidance and training materials when protocol changes are issued by the Government • Ensure clinics and testing facilities maintain adequate inventory of specimen collection kits, Custody and Control Forms (CCFs), and shipping materials necessary to support testing operations • Ensure Test Administrators are regularly evaluated for procedural accuracy and compliance with medical, safety, and fitness testing protocols • Develop and implement corrective action plans to address performance issues and maintain service level agreements (SLAs) and contractual performance standards • Develop and submit required monthly program reports, including Test Administrator training status and performance metrics

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• Execute day-to-day operational support for cloud and channel partner programs, including intake, validation, and resolution of partner requests • Manage case-based workflows related to partner eligibility, enablement, reporting models, and contract lifecycle activities • Validate partner readiness for usage reporting models, ensuring data integrity and system prerequisites are met • Maintain accurate partner, contract, and license data across Salesforce and related systems • Execute contract closeout and termination processes, ensuring completeness and accuracy of records and reporting • Collaborate with cross-functional teams to resolve operational issues and improve processes • Identify operational gaps and contribute to improvements in workflows, documentation, and tooling