• Take ultimate ownership for AI program strategy, roadmaps, and success metrics, ensuring they are fully aligned with business goals and senior leadership expectations; • Lead end-to-end delivery of multiple complex AI initiatives (LLM-powered products, automation, analytics), ensuring all projects meet scope, budget, and quality standards; • Translate ambiguous business problems into clear technical workstreams and architectures, collaborating directly with data scientists, ML engineers, and software engineers; • Establish and own program governance, including operating rhythms, steering committees, risk/issue management, and high-level executive communications; • Drive solution design reviews and provide technical oversight, challenging approaches where needed to ensure the robustness, scalability, and security of AI solutions; • Embed responsible and ethical AI practices into program design, focusing on data privacy, bias mitigation, model monitoring, and human-in-the-loop workflows; • Manage vendor and partner relationships (cloud, model providers, integrators), including technical evaluations, contracts input, and performance management; • Lead and mentor cross-functional teams (PMs, tech leads, data scientists), fostering a high-performance delivery culture and driving continuous process improvement.

• Execute day-to-day operational support for cloud and channel partner programs, including intake, validation, and resolution of partner requests • Manage case-based workflows related to partner eligibility, enablement, reporting models, and contract lifecycle activities • Validate partner readiness for usage reporting models, ensuring data integrity and system prerequisites are met • Maintain accurate partner, contract, and license data across Salesforce and related systems • Execute contract closeout and termination processes, ensuring completeness and accuracy of records and reporting • Collaborate with cross-functional teams to resolve operational issues and improve processes • Identify operational gaps and contribute to improvements in workflows, documentation, and tooling

About the role Berry Street is building a modern, tech-enabled suite of diabetes programs designed to deliver high-quality, evidence-based care across prevention, education, and long-term management. Our approach combines clinical rigor with a scalable, technology-forward platform to meet the evolving needs of individuals living with or at risk for diabetes. We are seeking a Diabetes Program Manager to lead the design, development, and quality of Berry Street's diabetes-related programs — with a particular focus on asynchronous program models that can scale through technology-enabled care delivery. This is a part-time, contract role for a licensed clinical professional, with broad ownership across program operations and compliance, clinical quality,  and curriculum evolution. You will work closely with operations, product, and data teams to ensure Berry Street's diabetes programs are effective, compliant, and built to scale. This role is ideal for someone with deep, hands-on experience in diabetes programs — including prevention and education — who is excited about designing async-first program models and shaping how high-quality diabetes care is delivered at scale in a modern digital health environment. What you’ll own 1. Diabetes program ownership & delivery - Own the development and execution of Berry Street's diabetes initiatives, including prediabetes & DSME programs, as well as new programs aligned with CMS initiatives such as Medicare ACCESS and other programs. - Develop care and external reporting workflows that maintain clinical rigor while enabling scalable, technology-mediated delivery. - Ensure programs are grounded in current evidence-based standards and best practices for diabetes care, prevention, and self-management. - Serve as a clinical and operational leader for program development, setting standards for participant engagement, session structure, and care quality across formats. - Collaborate closely with operations, product, data, and engineering teams to translate clinical and regulatory requirements into scalable systems and workflows. - Contribute clinical expertise to the development of diabetes-related offerings and enhancements. 2. Program quality, compliance & accreditation - Serve as the designated owner of program quality and regulatory readiness across Berry Street's diabetes programs. - Ensure ongoing compliance with applicable CDC, ADA, CMS, and other relevant regulatory and accreditation bodies, including formally serving as the CDC Program Coordinator and ADA Quality Coordinator. - Act as the primary point of contact for external regulatory and accrediting organizations (e.g., CDC, ADA). - Establish, maintain, and continuously improve program documentation, operational workflows, and internal controls that support accreditation, audits, reviews, and renewals. - Define required program data elements and oversee outcome tracking, evaluation, and reporting efforts. - Drive continuous quality improvement initiatives informed by program and participant-level data. 3. Team leadership & clinical oversight - Provide oversight for diabetes program staff, including educators, coaches, and clinicians. - Ensure team members meet appropriate licensure, certification, and training requirements. - Establish quality assurance processes to maintain consistency, fidelity, and high standards of care delivery across async program formats.

• Support the Regional Coordinator on overall regional portfolio performance, including in critical planning and monitoring exercises. • Act as focal person for ILC member-led platforms at national level, namely National Land Coalitions (NLCs) in the region. • Provide strategic technical support to ILC member-led platforms at national level, namely National Land Coalitions (NLCs) in the region. • Support portfolio expansion under NLCs. • Support ILC members in planning, transformative strategy formulation development and multi-year action plans, in line with the ILC operating model. • Collaborate with Regional Data Specialist and Regional Policy and Advocacy Specialists to foster collaboration and synergies around NLCs, while ensuring effective resource management, joint work plans and advocacy. • Assist member-led NLCs in initiating and enhancing partnerships with IGOs, development partners and foundations. • Represent ILC Regional Team at national and regional events as requested by the ILC Regional Coordination Officer.