• Lead multiple client accounts, overseeing a team to develop comprehensive account plans that address client needs and align with their strategic goals, ensuring ongoing satisfaction and retention. • Act as the primary advocate for clients within the agency, ensuring their goals are prioritized in strategic discussions and decision-making processes. • Partner with pod leadership on providing timely feedback, coaching, and evaluation of team members' goals and tasks, conducting weekly 1:1 meetings to offer ongoing support, and ensuring adherence to scorecard tasks. • Utilize a deep understanding of the clients' business, industry trends, and KPIs to offer strategic guidance and impactful solutions. • Champion innovative thinking within the team, inspiring the development of leading-edge solutions that drive client success and potentially win awards. • Equip clients with the knowledge and confidence to speak about strategic directions and decisions, reinforcing their trust in our expertise. • Maintain and apply an in-depth knowledge of market developments, emerging trends, and best practices of the client’s business, and the industry overall, to enhance client strategies and recommendations. • Leverage strong knowledge of multiple digital channels (SEM, SEO, CRO, Social, Shopping, Display, etc.) to develop strategic plans, clearly tying channel recommendations to the client’s business goals.

• Foster strong, transparent relationships with clients, providing them with regular updates on project status, issues, and resolutions. • Utilize a deep understanding of the clients' business, industry trends, and KPIs to offer strategic guidance and impactful solutions. • Lead the development of budgets and forecasts with clients, as well as use data provided to ensure that budget is being used in the most efficient matter and clients are billed correctly for media spend + fees. • Develop a thorough understanding of each client's industry, business challenges, and goals to tailor strategies that drive measurable results. • Engage with Tinuiti’s internal teams to contribute positively towards client project outcomes and strategic initiatives. • Act as a point of contact for client communications, ensuring that clients receive timely updates on project progress and outcomes. • Equip clients with the knowledge and confidence to speak about strategic directions and decisions, reinforcing their trust in our expertise. • Maintain and apply an in-depth knowledge of market developments, emerging trends, and best practices of the client’s business, and the industry overall, to enhance client strategies and recommendations. • Leverage strong knowledge of multiple digital channels (SEM, SEO, CRO, Social, Shopping, Display, etc.) to develop strategic plans, clearly tying channel recommendations to the client’s business goals.

• Work as a trusted advisor to Doxel’s strategic customers driving impact and success at all times • Act as a subject matter expert on Doxel’s products and help drive the construction industry forward • Share best practices and guide customers through technology adoption to improve efficiency and help the industry evolve • Lead Monthly and Quarterly Business Reviews with executive stakeholders • Document feature requests, validate minor bugs, and escalate technical requests to the engineering leads as needed • Gather feedback from customers and identify trends, pain points, and areas of friction • Build out best practices/FAQs to most effectively and consistently help our customers • Escalate and triage any high-priority customer situations • Foster universal adoption of the Doxel platform

• Consistently prospect, pursue, and close new Salesforce services business. Identify and qualify leads, generate call lists, and secure meetings with key decision-makers. • Build and grow strong client relationships by acting as a Salesforce strategic advisor, managing expectations, and ensuring alignment between clients, our delivery teams, and executive stakeholders. • Understand client business priorities and pain points to architect tailored Salesforce solutions that maximize their return on investment and digital transformation goals. • Work with clients to identify new needs, scope complex Salesforce projects, and negotiate statements of work, pricing, and contract terms. • Identify growth areas within existing accounts and develop strategic plans to expand our Salesforce footprint and services. • Build customer advocates by developing deep strategic relationships, ensuring successful outcomes, and fostering a loyal client base that references our work. • Lead the pursuit and capture of client renewals, expansions, and follow-on Salesforce projects. • Develop and implement Salesforce-specific sales initiatives and contribute to practice-building best practices.