• Assessing, planning, implementing, coordinating, and evaluation of service options • Communicate with medical providers, employers and with injured workers • Perform a complete nursing evaluation to determine needs of patient • Review and evaluate all medical correspondence, provider reports, & treatment plan history • Evaluate clinical status of claimant and research for alternative options to treatment as warranted • Communicate with the claims examiners regarding directives, and provide updates on file status • Arranging transportation services when necessary and authorized • Evaluating therapy facilities and their progress on specific cases • Prepare comprehensive notes following any discussions had with injured worker, medical providers, claims examiners, and employers in the case file • Discuss the analyzed data and the comprehensive plan of care with the insurance representative prior to implementation • Upon authorization, implement this plan of care with patient, physician and health care providers • Arrange for care/services as needed (home care, procedures, medication, equipment or supplies) • Monitor the plan of care with modifications or changes suggested to the patient and physician as the need arises • Coordinate information between all parties (injured worker, physicians, employer, other providers, such as therapists, and attorney, if any is involved)

• Own the end-to-end operation of the website, ensuring updates are executed efficiently, quality standards are upheld, and the site remains accurate, scalable, and conversion-ready. • Coordinate work across Content, Design, Development, SEO, Growth/CRO, Analytics, and QA. • Enforce website governance standards, including templates, modules, permissions, and publishing rules. • Oversee staging, QA, and production releases. • Maintain a clean, scalable HubSpot CMS environment.

• Lead the design, implementation, and support of secure network infrastructure across healthcare RCM platforms • Manage and optimize Palo Alto Networks solutions including firewalls, Panorama, GlobalProtect, and threat prevention services • Ensure HIPAA-compliant network architecture and enforce security policies aligned with healthcare regulations • Collaborate with cybersecurity, compliance, and RCM application teams to ensure secure data transmission and system interoperability • Monitor network performance and proactively address latency, downtime, and security vulnerabilities affecting RCM workflows • Lead network incident response and root cause analysis for outages impacting revenue cycle operations • Provide technical leadership and mentorship to network engineers and support staff • Maintain documentation and change management processes in alignment with healthcare IT standards • Evaluate and implement network technologies that enhance scalability, security, and automation in RCM environments • Assist with implementation, and maintenance of Cisco Unified Communications (UC) systems (Call Manager, Unity Connection) and Five9 Contact Center solutions to ensure seamless communication

• The individual will lead a team of industrialization leads to deliver successful scale up/vertical start-up on innovation projects, enabler/business continuity projects that deliver in areas of safety, quality and cost – directly impacting Net Sales and EBIT targets. • This position will drive objectives and deliverables for the team in collaboration with R&D And Quality, and will set direction for early risk management, strategic outlook for capability platforms to inform guardrails, continuously improving processes and outcomes post execution. • The individual will develop the capabilities and competencies of employees through ongoing training, coaching, and mentoring, while promoting employee engagement, empowerment, and teamwork and ensuring full compliance with Company policies and standards related to safety, quality and workplace conduct. • Sets direction and aligns risk profiles for active projects. • Ensures full transparency and contingency plans are built collaboratively with Quality, Manufacturing, and R&D partners. • Manages technical readiness process to drive early risk management and solutions mind-set/contingency planning effort to ensure innovation is on time with a successful vertical start-up. • Develop and manage a technical readiness playbook for transparency and planning against critical business plans. • Ensures systematic business processes in place to deliver consistent and repeatable results – product capital requirements, standards costing, contingency planning. • Ensures systematic operational procedures for trial readiness, inclusive of standards for plant trial alignment of success criteria and measures of outcomes. • Create standard for post launch project scorecarding Stage 4 and Stage 5 and forum for risk elevation and action planning. • Develop loss model standards for new products to aggressively pursue margin roadmap for innovation and attack quality concerns with urgency. • Develop team and ensure capability is aligned with business needs; Ensure clear objectives and expectations with team in alignment with business needs. • Lead cross-functional teams focused on results delivery through continuous improvement and process management programs. • Promote a culture of accountability and teamwork. • Develop capabilities of team leadership through mentoring, training, and coaching. • Ensure that behaviors, practices and the work environment support a safe workplace by enforcing safety and sanitary rules and principles. • Create, develop, and sustain a “can-do” climate and high levels of frequent communication, cooperation, rewards and recognition, training, and mutual support among departments. • Ensure there is a culture of continuous improvement to drive to “set the standard.” • Develops and implements effective communication plans to keep indirect reports well-informed regarding commercialization/industrialization activities, tech readiness and project updates, business objectives, results, initiatives, changes, etc.