• Handle and troubleshoot requests from tech support and internal teams, including root cause analysis of complex issues (HTTP flows, API errors, web integrations, browser/client-side errors, performance problems). • Standardize solutions, prepare and maintain clear instructions and playbooks for L1 and L2 engineers. • Investigate product bugs and customer-facing errors, participate in their resolution together with Product and Engineering teams. • Proactively analyze logs to identify root causes, performance bottlenecks, and unusual patterns. • Analyze existing problems in production systems and set well-defined tasks for Engineers to fix them. • Automate routine and repetitive tasks to improve team efficiency. • Take part in on-call duties for incidents and help improve our monitoring, alerting, and response processes.

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.

• Investigate and diagnose issues related to unstable Bluetooth Low Energy (BLE) connections on Windows-based computers • Focus on connection drops, instability with multiple concurrent BLE connections, GATT notification latency and packet loss • Provide architectural recommendations for application-side changes

• Design, produce, deploy, and manipulate graphics and user interfaces • Assist in documentation of infrastructure and standards • Develop SCADA solutions with PLC techniques • Identify and resolve issues within the solution • Conduct routine maintenance and updates • Execute test plans for Operational and User Acceptance Testing • Provide updates to management on project statuses • Participate in documentation and development activities • Assist in business intelligence and industrial controls initiatives • Work evenings and weekends as necessary