• provide off-site grants support services • mastery knowledge and skill of concepts, principles, policies, procedures, and practices to plan and carry out all activities related to the highly complex aspects in Federal grants management • provide expert technical advice and consultation in all grants management areas including pre-award, post-award, and price/cost analysis • implement new developments and provide policy interpretation to program managers and other leadership staff

• Zbieranie, analizowanie i dokumentowanie wymagań biznesowych • Modelowanie procesów biznesowych oraz mapowanie wymagań • Współpraca z ciekawym zespołem projektowym • Wsparcie Klienta w adaptacji nowych rozwiązań • Prototypowanie i wdrażanie rozwiązań typu Low-Code • Dbanie o jakość dostarczanych rozwiązań oraz końcowych dokumentacji projektowych

• Business Process Mapping: Working with various business verticals to map existing processes and identify areas for optimization, including processes relating to executive operations, organizational performance, and other confidential strategic projects where needed • Requirements Elicitation: Gathering and documenting detailed functional and non-functional requirements for new features, enhancements, and integrations • Stakeholder Collaboration: Facilitating workshops with business users to understand their needs and challenges • Process Improvement: Continuously evaluating existing systems and processes to recommend and implement improvements that increase efficiency and data quality • Documentation: Creating and maintaining comprehensive documentation of processes, requirements, and system configurations • Platform & Integration Management: Oversee system health and configurations, managing third-party integrations and troubleshooting complex technical issues to ensure operational stability • Vendor Relations & Performance: Act as the liaison for external vendors to manage SLAs, coordinate technical updates, and align product roadmaps with business goals • Technical Translation & Feasibility: Bridge the gap between business needs and technical constraints by assessing the feasibility of requests and translating them into system-ready configurations • Handle confidential and sensitive strategic matters with the utmost discretion and integrity • Demonstrate fair, ethical, and equitable business practices • Learn eagerly, share knowledge appropriately, and improve continuously • Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines • Work, communicate, and collaborate effectively with others • Demonstrate attention to detail and accuracy in all work • Demonstrate a commitment to fostering and maintaining an environment of belonging • Other relevant duties and responsibilities as assigned

• Partner directly with the Account Management and Customer Development team to convert dashboard data and QBR metrics into tailored, persuasive narratives that directly articulate Lyra’s value and compel specific customer business action. • Serve as a consultative partner to the Customer's internal analytical and benefits teams, ensuring our reporting directly informs their population health and financial strategies. • Utilize expert proficiency in BI tools and automation platforms to build and maintain customized, executive-ready dashboards and templates for large accounts, reducing manual workload. • Proactively analyze customer data to identify emerging trends, anomalies, or successes, connecting these findings to Lyra’s broader thought leadership and product capabilities to drive proactive, consultative engagement. • Work closely with the internal Data Operations team to ensure the underlying data models supporting all customer-facing reports are reliable and accurate.