• Business Process Mapping: Working with various business verticals to map existing processes and identify areas for optimization, including processes relating to executive operations, organizational performance, and other confidential strategic projects where needed • Requirements Elicitation: Gathering and documenting detailed functional and non-functional requirements for new features, enhancements, and integrations • Stakeholder Collaboration: Facilitating workshops with business users to understand their needs and challenges • Process Improvement: Continuously evaluating existing systems and processes to recommend and implement improvements that increase efficiency and data quality • Documentation: Creating and maintaining comprehensive documentation of processes, requirements, and system configurations • Platform & Integration Management: Oversee system health and configurations, managing third-party integrations and troubleshooting complex technical issues to ensure operational stability • Vendor Relations & Performance: Act as the liaison for external vendors to manage SLAs, coordinate technical updates, and align product roadmaps with business goals • Technical Translation & Feasibility: Bridge the gap between business needs and technical constraints by assessing the feasibility of requests and translating them into system-ready configurations • Handle confidential and sensitive strategic matters with the utmost discretion and integrity • Demonstrate fair, ethical, and equitable business practices • Learn eagerly, share knowledge appropriately, and improve continuously • Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines • Work, communicate, and collaborate effectively with others • Demonstrate attention to detail and accuracy in all work • Demonstrate a commitment to fostering and maintaining an environment of belonging • Other relevant duties and responsibilities as assigned

• Partner directly with the Account Management and Customer Development team to convert dashboard data and QBR metrics into tailored, persuasive narratives that directly articulate Lyra’s value and compel specific customer business action. • Serve as a consultative partner to the Customer's internal analytical and benefits teams, ensuring our reporting directly informs their population health and financial strategies. • Utilize expert proficiency in BI tools and automation platforms to build and maintain customized, executive-ready dashboards and templates for large accounts, reducing manual workload. • Proactively analyze customer data to identify emerging trends, anomalies, or successes, connecting these findings to Lyra’s broader thought leadership and product capabilities to drive proactive, consultative engagement. • Work closely with the internal Data Operations team to ensure the underlying data models supporting all customer-facing reports are reliable and accurate.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Navitus Health Solutions is seeking a Business Analyst to join our team! The Business Analyst provides business analysis support for development, implementation, and maintenance of all products within the Technical Operations Department. The Business Analyst interacts with key operating departments related to Technical Operations business development and operational compliance. This individual develops an understanding of Government Programs regulations and related CMS and/or state-specific guidance, and is responsible for proactive review of all CMS and/or state regulations and guidance. - Identifies and manages changes to existing Technical Operations processes; this includes scope definition, business requirements, user acceptance testing, and implementation. - Establishes processes that are scalable and efficient, and ensures smooth transition to operational maintenance by the Technical Operations Analysts. - Develops project plans to ensure the quality and timeliness of project deliverables. - Ensures technical processes supporting government programs have the appropriate controls, oversight, and reporting, and are compliant with regulatory requirements from end to end. - Identifies key metrics to monitor the compliance and accuracy of the process, establishing oversight methods that are operationally efficient and effective. - Provides SME assistance when process metrics indicate a possible risk to compliance or accuracy, and leads any corrective action required following root cause analysis. - Reviews regulatory guidance, and identifies changes needed to existing Technical Operations processes and/or new processes which need to be established to remain compliant. - Performs data analysis using SQL or business intelligence software. - Develops a solid working knowledge of Navitus’ claims processing system. - Other duties as assigned. Qualifications - Bachelor’s degree in business-related field, or equivalent combination of education and experience. - 3+ years’ Analyst experience with writing requirements, developing solutions, implementing process improvements, and conducting testing in a business environment preferred. - Participate in, adhere to, and support compliance program objectives. - The ability to consistently interact cooperatively and respectfully with other employees. Requirements - Proficient in data reporting and data manipulation for analysis. - Experience using standard tools for reporting at Navitus, including Microsoft Excel and QlikView. Benefits - Top of the industry benefits for Health, Dental, and Vision insurance. - 20 days paid time off. - 4 weeks paid parental leave. - 9 paid holidays. - 401K company match of up to 5% - No vesting requirement. - Adoption Assistance Program. - Flexible Spending Account. - Educational Assistance Plan and Professional Membership assistance. - Referral Bonus Program – up to $750!

• Implement Blue Cross NC enterprise sourcing strategy and drive millions in annual savings to meet established targets. • Understand Blue Cross NC enterprise business needs and act as authoritative voice of Blue Cross NC to the suppliers regarding business needs, requirements, expectations, and direction. • Lead and coordinate roadmap discussions and engagement with executives to establish the sourcing strategy for critical business capabilities. • Understand, analyze, and forecast complex market and industry dynamics and share subject matter expertise and industry knowledge within the strategic portfolio of products and services. • Conduct complex enterprise sourcing events with strategic suppliers, including development of project work plan, category profile, category strategy, minimum requirements and evaluation criteria, solicitation. • Find solutions, build proposals, and execute sourcing events to meet business requirements, striking a balance between supply continuity, cost, and delivery. • Develop and implement assorted bid documents and requests (i.e. RFP, RFI, RFQ); Manage status reporting and performance metrics of sourcing activities for strategic vendors. • Partner with stakeholders to source products and services using proven tools, processes, and analytics to drive and achieve business results. • Evaluate analyses of sourcing results from a total cost of ownership perspective and provide optimization recommendations. • Participate in cross-functional teams responsible for complex vendor negotiations, including those that require specialized subject matter expertise, nonstandard risk mitigation solutions, and coordination of multiple arrangements. • Lead supplier relationship management and performance for the largest and most complex suppliers in the Enterprise from both an operational and risk management perspective. • Proactively establish and foster successful, positive working relationships with vendor personnel. Drive vendor engagement through formal and informal transactions.