Job Description Summary The Delivery Leader will achieve the best delivery execution outcomes while also ensuring internal customer satisfaction. This leader will work with the Source Change Team to ensure robust processes are developed, followed, and improved to deliver significant changes that will lead to delivery improvement, constraint management, and recovery planning to drive supplier performance and execution. Job Description Roles and Responsibilities - Lead daily management, and problem solve top delivery concerns working across the source change team, and collaborating with commodity and engine lines teams - Represent the source change team in cross functional reviews to support delivery of source changes - Proven ability to utilize interpersonal skills and influence at all levels of the business, including supplier senior management. Explains complex information to others in straightforward situations. - Leverage enterprise and horizontal resources to the Gemba for problem solving and systemic action planning. - Provide training and mentorship to new team members on delivery processes and standard work, ensuring achievement of business training goals. This includes action plans where there are gaps - Partner with Supplier Fulfillment Leaders and Delivery Leaders to take lead on internal dialogues on shortages that impact the business; may require participation in weekly business reviews. - Provide input and ensure adherence to standard work and training material defined while accurately representing their business units’ needs to the process team. - Through deployment of standard work and established processes, achieve comprehensive supplier health and manage action plans to meet supplier site goals regarding quality and delivery metrics. - Act as the focal person within business unit for questions and problems within respective area of expertise and flow any concerns/help needed to process team. - Requires specialized depth and/or breadth of expertise within their discipline and understanding risk of change. - May require strong commercial and delivery awareness and is expected to influence the development of strategy within own area, including control of resources and influences policy formulation. - Regularly advises management in the function and/or in the business. Has a supportive role in decision making about important subjects. - Uses high level of judgment to make decisions and handle complex tasks or problems that impact the function. - Uses multiple internal and some external sources outside of own function to help arrive at a decision. Required Qualifications - Bachelor’s Degree from an accredited college or university (or a high school diploma/GED with a minimum of 4 years of relevant experience) + minimum of 5 years Sourcing Initiatives, Operations or Manufacturing Management experience Desired Characteristics - Ability to document, plan, market, and execute programs. - Established project management skills. - Humble: respectful, receptive, agile, eager to learn - Transparent: shares critical information, speaks with candor, contributes constructively - Focused: quick learner, strategically prioritizes work, committed - Leadership ability: strong communicator, decision-maker, collaborative - Problem solver: analytical-minded, challenges existing processes, critical thinker The base pay range for this position is 134,000.00 - 178,000.00. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on March 27,2025. GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. ​ GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual. This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)). Additional Information GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position

Thinkific is a learning commerce platform that helps learning businesses turn knowledge into impact. By bringing together community, courses, and content with commerce, we power transformative learning experiences that help businesses grow their revenue—and reach millions of learners around the world. We’re a team of 300+ Thinkers building products that matter. Every role at Thinkific contributes to raising the bar for online learning, supporting learning businesses, and creating real-world impact. You’ll work alongside curious, collaborative teammates who care deeply about what they build and who they build it for. We’re committed to a fair, inclusive, and human hiring experience. Our team is here to guide you every step of the way, so you always know what to expect! Are you a leader who’s looking for your next opportunity to grow and develop an amazing team? Can you take a clear vision, empower your team, and turn it into something big? You know that the success of any company is tied to the customer experience and team engagement—and that’s where you come in. As a Manager, CSM (14-month contract), you will report directly to our Sr Director of Customer Success, and be responsible for leading the Strategic CSM team at Thinkific. In this role you will have three core areas of focus: - Team Leadership: You’ll run daily team operations, lead team meetings, and monitor and forecast on KPIs. You will also mentor your direct reports, and foster a culture of accountability, growth, and excellence. - Customer Success: You’ll ensure our highest value Plus customers achieve measurable outcomes with Thinkific. From joining key customer calls to handling escalations, you’ll use your relationship-building and problem-solving skills to strengthen partnerships, maximize satisfaction, and drive long-term retention. - Business Impact: You’ll play a key role in driving revenue growth for Thinkific by designing and implementing strategies to increase renewal rates and drive expansion across your portfolio. This will require working closely with all Customer Experience leaders, and cross-functionally with a number of different teams, including: Sales, Product, Marketing, and Revenue Operations. Job Duties: - Lead and develop a group of Customer Success Managers and Team Leads who manage our highest-value clients. This includes leading regular call coaching sessions. - Run day-to-day team operations, including weekly meetings, renewal/expansion forecasting, and strategic planning. - Identify operational inefficiencies and create effective, repeatable processes to reduce them. - Build relationships with our customers, and take the lead in resolving complex customer challenges (in partnership with other teams within Customer Experience and across Thinkific, such as Sales, Support, Product) - Act as the Voice of the Customer for the Plus Product roadmap, impacting the direction and deliverables - Work closely with our Sr. Director of Customer Success to develop and execute on a long-term growth strategy, and develop meaningful ways for CSMs to add value along the customer journey - Achieve and maintain strong KPIs among the team, including: renewal rate, expansion ARR, and NRR. You will also work closely with our Commerce team to drive the adoption of Thinkific Payments and grow GMV. The person we have in mind likely: - Has 4+ years of experience managing customer accounts and at least 3 years of experience managing individual contributors and leaders (Enterprise SaaS experience is highly desired) - Has a successful track record of managing a book of accounts with low churn, high net revenue retention, and high customer satisfaction - Demonstrates excellent team building, leadership, and 1-on-1 coaching skills - Possess strong project management, problem-solving, and change management skills - Is fanatical about Customer Success can understand customer needs and challenges - Rarely miss a task or follow-up by putting your organization skills and strong attention to detail to use - Perform well under pressure and can handle emergency situations on the fly - Loves to learn and grow, and knows how to give and receive radically candid feedback We’re committed to fair and transparent pay that reflects both where you are and where you can grow to. This role has a salary range base of $103,600 - $129,500 - $155,400 designed to capture the full journey from developing skills to excelling in the position. Most new hires start between the minimum and midpoint, which aligns with being fully capable in the role. Salaries above the midpoint are typically reserved for team members who have demonstrated strong, consistent performance, deep expertise, and a significant positive impact within the role. For high-demand or hard-to-fill positions like this one, we may hire above midpoint for candidates who bring exceptional experience, skills, or impact potential. Diversity, Equity, Inclusion and Belonging & Accessibility This is just our initial idea of who we’re looking for! At Thinkific, we know that people have unique career journeys. If your experience is close to what we’ve described but you feel that you might be missing a few of the requirements, please still apply! We believe in equal opportunity and are committed to diversity, equity, inclusion, and belonging across every facet of our business. We’re also committed to providing a comfortable and accessible interview experience for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know. What you can expect if you join Thinkific: 👏 An amazing team of talented, passionate, and kind Thinkers. Together, we’ve built an amazing, award-winning culture—we’re a Certified Great Place to Work and one of Canada’s Most Admired Corporate Cultures by Waterstone! 🚀 The chance to build, improve, and innovate on a platform that’s driving positive impact for thousands of businesses and millions of students around the world. 💸 A competitive compensation package including base salary, equity, team-wide bonuses, and an Employee Share Purchase Plan. 🌴Flexible Paid Time Off to maintain mental and physical health. Our team is encouraged to take a minimum 4 weeks of vacation, plus Thinker Holidays (extended long weekends in the summer) and time off for the December holiday season. 🩺 Health Benefits and Wellness: Comprehensive benefits starting on Day 1 include health, vision, and dental coverage for you and your family, $3,000 for mental health care, a short-term health plan, and an additional $900/year health or personal spending account. Plus, family friendly benefits include generous parental leave top-ups for up to 32 weeks, as well as fertility coverage and personalized return to work options. 🤝 3 Paid Volunteer Days each year to give back to your community and support the causes you care about. 💻 Flexible Work. Choose to work from home from anywhere in Canada, at our Vancouver HQ, a co-working space, or anywhere there’s wifi for a change of scenery. ⬆️ Learning & Growth. An annual $2,000 CAD Learn and Grow fund for conferences, seminars, or courses, plus training, mentorship, coaching, and internal promotion opportunities. 🏡 A home office setup so you’re ready to succeed with a company-owned Macbook Pro and a budget to order a desk, chair, or any accessories to help you work comfortably and productively. 💙 A place where you can bring your whole self to work. We know that different perspectives lead to amazing ideas, more innovation, and, ultimately, our success as a company. We welcome applicants of all backgrounds, experiences, beliefs, identities, and statuses. Whoever you are—we can't wait to meet you! The Thinkific Vancouver office operates on the traditional, ancestral, and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Sel̓íl̓witulh (Tsleil-Waututh) Nations of the Coast Salish People. We encourage everyone to learn more about the original caretakers of the land that you currently occupy.

• Hire, develop, and lead a consulting team of approximately 5+ consultants, fostering a collaborative and high-performance culture focused on customer outcomes and delivery excellence • Drive team performance against key services metrics (e.g., utilization, realization, backlog, revenue, margins, and CSAT) • Ensure consistent, high-quality implementations that deliver measurable customer value and strong adoption of Unanet solutions • Serve as the primary escalation point for small and mid-market AEC engagements, helping resolve delivery challenges and maintain strong customer relationships • Oversee scoping, estimating, and staffing for consulting engagements, ensuring the right resources are assigned and projects aligned with team capacity and business goals • Manage the governance and delivery of custom consulting work, ensuring consistent customer experience and strong margin discipline • Support both fixed-fee and time-and-materials (T&M) engagement models while maintaining predictable delivery performance • Continuously improve consulting delivery processes to reduce time-to-value (TTV), improve customer satisfaction, and increase delivery efficiency • Partner with leadership to define and track implementation quality metrics and KPIs • Stay current on industry trends in the AEC market, sharing insights and best practices that help keep the team remain informed and effective • Collaborate closely with Sales, Product, and Customer Success to ensure seamless transitions from sales through implementation and long-term customer adoption

• Lead, coach, and develop a team of functional and technical consultants responsible for ERP implementations, fostering a collaborative, high-performance culture focused on customer outcomes, delivery excellence, and continuous learning • Ensure consistent, high-quality implementations that drive customer adoption and measurable business outcomes • Serve as an escalation point for customers and internal stakeholders, helping resolve delivery challenges and maintaining strong customer relationships • Drive team performance against key Professional Services metrics (e.g., utilization, realization, backlog, revenue, margins, CSAT) • Monitor delivery performance and identify opportunities to improve efficiency, reduce implementation timelines, and improve overall customer experience • Oversee scoping, estimating, and staffing for implementations, ensuring the right resources are assigned to projects and that delivery commitments align with team capacity and business goals • Support both fixed-fee and time-and-materials (T&M) engagements while maintaining predictable delivery and strong financial performance • Continuously improve service delivery processes to reduce time-to-value (TTV), improve customer satisfaction, and increase implementation efficiency • Identify opportunities to leverage industry trends, emerging technologies, and AI capabilities to improve consulting productivity and delivery outcomes • Partner with Sales, Customer Success, Product, and Operations to ensure seamless transitions from sales to delivery and ultimately long-term customer adoption and success