• Provide Transportation Insight’s clients with world-class analytical and relationship management • Review and analyze client data weekly for trends, issues and additional opportunities for freight cost savings. • Review open client requests. • Check status and ensure progress towards request closure and client satisfaction. • Review carrier performance and assigned client’s satisfaction with carrier performance. • Conduct monthly client reviews. • Review company tools and services available to assigned clients. • Attempt to engage the client on new services and/or offer additional cost savings opportunities through cost analysis. • Create case studies highlighting the client's use of Transportation Insight’s products/services for marketing and retention purposes. • Review opportunities for an assigned client to transition to more cost attractive solutions, as well as, investigate additional ways to reduce operational cost. • Provide training and direction to Logistics Analyst personnel

Role Description The Customer Service Representative supports sales staff in maintaining and cultivating relationships, processing quotes and orders, and ensuring sales information is entered into the ERP/CRM systems timely and accurately. The essential duties and responsibilities include, but are not limited to: - Maintain active communications with customers and co-workers regarding sales opportunities and status reports. Document communications within CRM. - Ensure project quotes or proposals are processed within the CRM in a timely manner while being professional, accurate and meeting customer specifications. - Verify customer-approved quotes are signed and are accompanied with company terms and conditions. - Verify orders are processed timely and accurately within the ERP system. - Understanding and being familiar with fabricated ductile iron and pump product components, coatings, specifications, and industry standards. Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. - Minimum 2 years of sales experience and willingness to learn and receive instruction. - Minimum Associate’s degree, Bachelor’s degree preferred. Requirements - Familiarity of Microsoft Office products (Word, Excel, PowerPoint, Outlook). - Familiarity with ERP Software. - Strong customer service skills. - Strong communication skills with internal/external customers. - Strong attention to detail. - Strong problem-solving skills. - Strong organizational skills. - Punctual, reliable, and cooperative with others. Benefits - After 30 days of employment, employee is eligible for company benefits including medical, dental, vision, sick pay, vacation accruals, and 401(k). Sick pay and vacation accrual begin once employed.

Role Description The Client Partner Sales Assistant is a highly integrated operational and administrative partner to our top-producing Client Partners and Managing Directors. This role extends well beyond traditional administrative support—serving as a proactive workflow coordinator, communication manager, and behind-the-scenes operator who enables revenue leaders to focus on strategic client relationships, pipeline growth, and high-value activities. This individual demonstrates strong independent decision-making, business judgment, and deep understanding of Sales dynamics. They anticipate needs, manage complex workflows, maintain discipline in Salesforce, and leverage generative AI tools to maximize speed and accuracy across daily tasks. The ideal candidate is organized, technologically adept, relationship-aware, and comfortable navigating fast-paced, high-expectation environments. Essential Job Functions - Executive Sales Administrative Support - Provide comprehensive email triage, inbox prioritization, calendar optimization, and document preparation for Client Partners and Managing Directors. - Manage complex scheduling and logistics with clients and internal teams, using sound judgment to balance competing priorities and protect leaders’ time. - Conduct weekly priority check-ins to align on upcoming deadlines, meeting preparation, travel needs, and operational requirements. - Serve as a polished, professional point of contact for internal and external coordination related to meeting logistics. - Sales Operations & Pipeline Support - Own backend administrative processes in Salesforce, including: - Logging meetings and activities - Creating tasks and opportunities - Maintaining workflow and data hygiene - Supporting sample and material requests - Maintain awareness of accounts, opportunity stages, and next steps to ensure timely follow-through and forecast accuracy. - May help prepare and reconcile revenue forecasts, reporting, and dashboards using Salesforce, Excel, and PowerPoint. - Client Meeting & Project Coordination - Coordinate meeting logistics, agendas, materials, and technology setup to ensure leaders and clients are fully prepared. - Capture meeting notes, document action items, and track follow-up to ensure accountability and momentum. - Collaborate closely with Sales, Operations, and Project teams to support workflow efficiency and client delivery. - Process Improvement & AI-Enabled Efficiency - Identify opportunities to optimize administrative processes, reduce redundancy, and improve workflow reliability. - Use generative AI tools (e.g., ChatGPT, Claude, NotebookLM) to accelerate drafting, summarizing, data organization, and task automation. - Create templates, checklists, and streamlined systems that support consistency and scale across the Sales organization. - General Administrative & Operational Support - Manage expense reports, special projects, and ad-hoc requests with a high level of accuracy and discretion. - Ensure confidentiality and professionalism in handling sensitive client and internal information. - Assist with ad-hoc requests, expense reports, special projects, and continuous process improvement for administrative systems. Qualifications - High school diploma - 5+ years of experience in administrative or sales support roles Requirements - Understanding of generative AI platforms and how to maximize both efficiently and creatively - Strong organizational skills, attention to detail, and adaptability to shifting priorities in a dynamic work environment - Exceptional interpersonal, verbal, and written communication skills - Advanced proficiency in Microsoft Office Suite (particularly Outlook, Word, Excel, PowerPoint) and communication platforms such as Teams and Zoom - Proficiency with Salesforce, or the ability to quickly achieve operational fluency in the platform - Demonstrated ability to leverage generative AI tools efficiently in professional workflows - Experience in B2B client service or sales environments is preferred - Ability to handle sensitive information with discretion and maintain high levels of accuracy - Proactive, resourceful, and able to independently anticipate team needs and suggest workflow efficiencies Benefits - Medical, dental, and vision insurance - HSA - Employee stock purchasing program - 401(k) - Paid time off - Holiday pay - And more. Please visit franklincoveybenefits.com for details.

Role Description If you’ve worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings can be easily transferred to make a difference in CSC’s professional business-to-business environment as a Client Service Representative. And there’s the added bonus of not having to work nights, weekends, or holidays. These positions come with CSC’s competitive benefits—paid time off, medical, dental, and 401(k) plans, just to name a few. We’re hiring Client Service Representatives for our Annual Reports and Corporate teams. You’ll work directly with our customers (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. Our client service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you’re encouraged and expected to be your best. - Build relationships with our clients to better understand their unique needs and concerns - Fulfill requests and answer questions for internal and external customers - Respond promptly to customer inquiries via phone or electronically - Provide excellent customer service to both internal and external clients - Organize the workflow to meet customers’ time frames and demands - Navigate between multiple databases quickly and accurately - Recommend process improvements where applicable - Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services Qualifications - Experience working in a customer service or administrative capacity - Energetic self-starter who thrives in a fast-paced, team-oriented environment - Attention to detail and accuracy - Strong prioritization and time-management skills - Flexibility and agility, with the ability to multitask - Problem-solving skills - Strong computer skills and proficiency in MS Office, Word, and Excel - Effective verbal and written communication skills - Salesforce experience a plus Requirements - Candidates for this position must be eligible to work in the country without sponsorship - A reasonable estimate of the current range is $50,000-$55,000 Benefits - Paid time off - Medical and dental plans - 401(k) plans - Annual success-sharing bonuses or commission plans based on individual performance - Tuition reimbursement - Referral bonuses - Hybrid or remote work schedules as business needs allow