Shapco Inc

Role Description The Customer Service Representative supports sales staff in maintaining and cultivating relationships, processing quotes and orders, and ensuring sales information is entered into the ERP/CRM systems timely and accurately. The essential duties and responsibilities include, but are not limited to: - Maintain active communications with customers and co-workers regarding sales opportunities and status reports. Document communications within CRM. - Ensure project quotes or proposals are processed within the CRM in a timely manner while being professional, accurate and meeting customer specifications. - Verify customer-approved quotes are signed and are accompanied with company terms and conditions. - Verify orders are processed timely and accurately within the ERP system. - Understanding and being familiar with fabricated ductile iron and pump product components, coatings, specifications, and industry standards. Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. - Minimum 2 years of sales experience and willingness to learn and receive instruction. - Minimum Associate’s degree, Bachelor’s degree preferred. Requirements - Familiarity of Microsoft Office products (Word, Excel, PowerPoint, Outlook). - Familiarity with ERP Software. - Strong customer service skills. - Strong communication skills with internal/external customers. - Strong attention to detail. - Strong problem-solving skills. - Strong organizational skills. - Punctual, reliable, and cooperative with others. Benefits - After 30 days of employment, employee is eligible for company benefits including medical, dental, vision, sick pay, vacation accruals, and 401(k). Sick pay and vacation accrual begin once employed.