Role Description Reporting to the Head of IT in Tel Aviv, this U.S. based IT Engineer will be responsible for providing IT support to internal employees globally and perform IT related projects. - Be an active part of the global IT team. Share responsibilities and contribute to the success of the global IT unit. - Provide top notch service to internal employees globally via tickets, telephony, and remote sessions. - Perform everything related to onboarding and offboarding employees including: - Laptops lifecycle - Software & SaaS licenses - Identity provision & deprovision - Personal assistance - Partner with the People team to help onboard new hires and ensure IT onboarding is easy and quick for all new hires. - The first line of response to troubleshooting hardware & software systems across new and existing systems/applications such as laptops, operating systems, network printers, conference equipment, network equipment. - Diagnose and troubleshoot IT issues and come up with solutions. - Diagnose and troubleshoot users and endpoint (MacOS & Windows) issues and come up with solutions. - Keep company’s endpoint compliant at all times. - Accurately document and maintain our inventory of technology hardware, software, and resources. - Make sure security is foremost in everything you do. Qualifications - 5+ years of experience supporting and managing users on MacOS and Windows and on BigID’s applications stack preferably at a technology company (Google Workspaces, Okta, Atlassian, Slack, Zoom, Kandji, Intune). - Working with a ticketing system. - A customer experience mindset: excited to dig into any issue, big or small, provide empathy and action to support employees. - A cybersecurity mindset: think “security” in every process. - A team player attitude. - High level of accuracy and attention to detail. - Mature and responsible with confidential information as a natural part of this role. - Strong analytical and problem solving skills. - A very high level of English. Requirements - Must be able to exercise independent judgment with little or no oversight. Benefits - Hourly pay for this role ranges from $50/hr - $60/hr. Company Description BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data. - BigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security. - BigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards. - Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies. - CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running). - DUNS 100 Best Tech Companies to Work for. - Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards. - 2024 Inc. 5000 list for the 4th consecutive year! - Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity.

• Provide professional and courteous support to clients via phone, email, and remote tools. • Accurately create and update service tickets with all required details. • Perform basic troubleshooting, including rebooting devices, identifying and isolating issues, and conducting initial research for problem resolution. • Reset user passwords (local and domain environments). • Install and configure software such as Microsoft Office, QuickBooks, printer drivers, Adobe Reader, and similar applications. • Configure and support email clients (e.g., Outlook, Apple Mail). • Provide remote support by securely accessing client systems when necessary. • Document solutions and contribute to knowledge base (KB) articles. • Follow established processes, procedures, and documentation standards. • Escalate unresolved or complex issues to Tier 2 support as needed. • Collaborate with team members to resolve client issues efficiently.

Role Description Voyatek is seeking applicants to occupy the position of Service Desk Analyst within our team at NYC Health and Hospitals. This contract is 6 months and subject to renewal. The Service Desk Analyst EDP will serve as front-line, level 1, IT support for the NYCHHC enterprise, which includes seven hospital networks and the corporate office. Responsibilities include: - Monitor and answer the Service Desk phone, e-mail message queues, and auto-triggered request queues during assigned tours. - Provide support and customer service to users, promoting and/or escalating problem, incident, and request action items. - Provide real-time Service Desk coverage to meet and exceed service level requirements and end-user expectations. General Tasks and Responsibilities Will Include: - Manage level 1 and 1 1/2 service incidents/requests from report to resolution. - Provide support and services to users, seeking to resolve as many calls as possible at level 1 and 1 1/2. - Provide customers with a single point of contact for Service Desk activities, for problems, incidents, and request items. - Contribute to the continuous process improvement of the Service Desk Area. - Remain technically knowledgeable and current on all Service Desk tools in use in the Data Center such as ServiceNow performance monitoring tools. - Receive, prioritize, document, and actively resolve end-user help requests. - Triage requests to ensure accurate transfers and escalation, per service level agreements (SLA). - Track open tickets and monitor ticket progress per SLA, close ticket items when resolved. - Follow escalation and paging procedures to ensure SLAs are being met. - Provide support for issues related to password resets, MS Office, Windows, as well as some other issues. - Provide a positive experience to clients through meeting and exceeding customer expectations. - Participate in special projects as needed and perform other duties as assigned. - Must be able to work independently as well as part of a fast-moving team. - Must be able to work at various locations when necessary along with working various shifts. This will be a remote weekend night shift (Sat 8pm-9am, Sun 7pm-8am, Mon 8pm-8am). Consultant is expected to work holidays if necessary as we are a 24/7 service desk. Candidate must have their own IT equipment (PC/Monitor or laptop, headset, home internet). Qualifications - Baccalaureate Degree in relevant field from an accredited college or university; and, - One year of experience in a business, government, hospital, educational institution or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination. - Familiarity with EDP applications and data processing programs; or, - A Master's Degree in Management, Business Administration, Hospital Administration Management, Public Administration, Accounting or relevant field from an accredited college or university; or, - A satisfactory combination of education, training and experience. Requirements - One year of experience in business, government, hospital, educational institute or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination. - Familiarity with EDP applications and data processing programs. Benefits - Flexible Work Schedules - Health, Dental, and Vision Insurance - Medical, Limited, & Dependent Flexible Spending Accounts (FSA) - Health Savings Account (HSA) with Employer Contributions - Company-Paid and Voluntary Life Insurance - Long and Short-Term Disability Insurance - Accident, Critical Illness, & Hospital Indemnity Insurance - 401(k) Retirement Plan with Company Match and Immediate Vesting - Wellhub Fitness and Wellness Platform - Pet Insurance - Training Opportunities - Employee Referral Bonus Program

• Your primary responsibility is to competently support Fressnapf employees with IT incidents and inquiries. • Hardware and software troubleshooting • Receiving, prioritizing and handling incoming incidents and service requests (by phone or via a ticketing system). • Performing initial analyses, resolving issues, and escalating to 2nd level support when necessary. • Experience working with ticketing systems (e.g., ServiceNow, Jira, Helix, Omnitracker)