• You independently process claims — from cost estimates to invoices — and calculate reimbursements using our software. • You work closely with experienced colleagues and leaders who will challenge, support and inspire you. • You support the optimization and automation of our claims management processes and contribute ideas for how we can further improve the customer experience. • You assist our customer support colleagues with claim-related questions, directly contributing to customer satisfaction. • In addition to processing claims, you will take on cross-functional tasks such as handling customer phone calls. • Together as a team you achieve daily and monthly targets — with focus, structure and team spirit.

• Manage a portfolio of customer engagements, maintaining visibility across both active projects and broader account objectives. • Develop, update, and track detailed project plans including milestones, timelines, and responsibilities. • Facilitate regular engagement cadences with customers to ensure alignment, maintain momentum, and monitor progress. • Collaborate with customers to identify and maintain a backlog of initiatives that support platform adoption. • Orchestrate internal scoping and execution with Service Delivery Engineers and Architects. • Monitor service utilization to ensure projects remain within contracted scope. • Proactively surface delivery risks and coordinate resources to resolve blockers. • Partner with Sales and Account teams to align delivery work with overall account strategies and priorities.

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com). The Government Relations Manager is responsible for developing and maintaining relationships with state officials in support of PPL’s Medicaid self-direction services. This role works closely with the Vice President of Government Relations, external lobbyists, and internal client engagement teams to develop and execute advocacy strategies with Medicaid stakeholders at the state level. The position monitors legislative and regulatory developments affecting Medicaid Home and Community-Based Services (HCBS) programs, provides strategic insights to senior leadership, and leads engagement efforts with policymakers, regulators, and industry stakeholders. The Government Relations Manager plays a key role in advancing PPL’s policy priorities, protecting the organization’s existing business footprint, and educating decision-makers on self-direction services. Applicants must be based in Wisconsin to be eligible for consideration. Duties & Responsibilities: Legislative & Regulatory Monitoring - Track legislation and regulations impacting Medicaid HCBS programs at the state and federal level. - Monitor legislative, regulatory, and political developments and assess potential impacts to the organization. - Provide briefings and updates to senior leadership on policy developments and emerging risks or opportunities. Government & Stakeholder Engagement - Identify Medicaid champions in assigned states and build strong relationships with elected officials, regulatory agencies, policymakers, and industry associations. - Advocate for the organization’s policy positions through stakeholder outreach, written comments, and engagement with policymakers. - Collaborate with external lobbyists and internal teams to support advocacy efforts. Policy Strategy & Advocacy - Proactively identify opportunities to advance PPL’s advocacy efforts, including educating policymakers on self-direction services and protecting the organization’s existing operations within states. - Collaborate with cross-functional teams to develop policy positions and supporting materials to strengthen PPL’s advocacy initiatives. Internal Communication & Strategic Coordination - Lead the development of bi-monthly calls with stakeholders in states of primary responsibility to gather business insights and share policy updates. - Provide detailed updates to internal account teams regarding state-level developments that may impact PPL operations. - Prepare talking points, briefing materials, and executive summaries for senior leaders and external partners. Required Skills: - Reside in the state of Wisconsin. - Ability to travel as needed. - Proven experience interacting with state officials and government staff. - Knowledge of legislative processes and regulatory environments. - Strong writing, editing, and storytelling skills with the ability to tailor messaging for different audiences. - Experience in healthcare legislation and policy; Medicaid experience strongly preferred. - Exceptional organizational and project management skills with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously. - Strong executive presence and ability to collaborate effectively across teams. - Excellent written and verbal communication skills to convey PPL’s mission-driven culture. - Proficiency with Microsoft Office applications including PowerPoint, Word, and Excel. Qualifications: ​Education: - Bachelor’s degree in government, political science, healthcare policy, or a related field. Substantial professional experience may be considered in lieu of a formal degree. Experience: - At least 5 years of experience in government relations, public policy, or a related field. - Demonstrated experience working with state officials, regulatory agencies, or industry stakeholders. - Experience tracking legislation and policy developments and advising internal teams on potential impacts. Working Conditions: - Must reside in the state of Wisconsin. Compensation & Benefits: - 401k Retirement Plan - Medical, Dental and Vision insurance on first day of employment - Generous Paid Time Off - Employee Assistance Program and more Compensation: $95,000 - $115,000 annual salary The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics. PPL believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

• Be the primary project contact during the integration process with external vendors and internal partners • Lead integration meetings with vendors • Identify the integration project requirements • Ensure all requirements are documented in the standard project template • Create and maintain a detailed project plan and open items log for project monitoring purposes • Monitor and communicate integration project progress via client meetings and/or correspondence • Engage and execute a testing plan to ensure the requirements were developed and working as designed • Coordinate and collaborate across functional teams, and with the client to ensure items are completed timely, ensuring readiness for go-live • Provide go-live support by assisting with escalated client issues, member issues, project issues, etc. • Act as a mentor for colleagues throughout the integration process and solve for opportunities identified through trend analysis and process improvement