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Innovating business travel with a free-to-use hotel booking platform.
Principal Solutions Engineer – Product Partnerships
Location
United States
Posted
148 days ago
Salary
$137.3K - $190K / year
Seniority
Lead
Job Description
Principal Solutions Engineer – Product Partnerships
Hotel Engine
• Act as the primary technical point of contact for partners and customers during integration, launch, and go-live • Lead technical discovery, solution design, and implementation support • Guide partners through API usage, authentication, data models, and integration patterns • Own technical launch readiness and sign-off, ensuring performance, security, and scalability standards are met • Provide post-launch technical support for partner and customer accounts until a dedicated support team is established • Triage, troubleshoot, and resolve integration issues in collaboration with Product and Engineering • Identify recurring issues and translate them into product, platform, or documentation improvements • Serve as the technical translator between partners and internal teams • Deliver structured, actionable feedback to inform API roadmap, platform strategy, and developer experience • Partner closely with Product Partnerships and Product leadership on technical direction • Build and maintain technical launch playbooks, reference architectures, and integration patterns • Create and iterate on partner-facing technical documentation and enablement materials • Enable internal stakeholders with clear technical context and guidance • Design the Solutions Engineering function for Product Partnerships • Define role scope, engagement models, success metrics, and tooling • Establish best practices for a repeatable, scalable launch and integration motion • Hire, onboard, and mentor future Solutions Engineers as volume scales
Job Requirements
- 8–12+ years of experience in Solutions Engineering, Sales Engineering, Technical Partnerships, or a similar customer-facing technical role
- Hands-on experience supporting API-first or platform products
- Strong understanding of REST APIs, authentication and authorization, webhooks, data models, and system integrations
- Proven experience owning technical launches and integrations end-to-end
- Prior experience being the first SE or helping build an SE function is a strong plus
- Ability to operate comfortably in ambiguity and define structure where none exists
- Strong judgment, ownership mindset, and customer empathy
- Travel industry experience valued but not required.
Benefits
- Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
- Benefits: Check out our full list at engine.com/culture.
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