- Work to achieve agreed activity levels with the intention of continuously reducing WIP throughout the year. - Process all invoices and approve estimates within 5 working days of receipt/agreement. - Take responsibility for issuing interim fees during the claim life cycle as highlighted centrally. - Full completion of all prepared site notes templates and associated documentation within set SLA’s - Ensure that the data contained in Cq is accurate at all times. - Assist in maintaining accurate management information by completing spreadsheets as necessary. - Reduce elapsed timescales by providing and fostering a pro-active approach to file management. - Identify cases of possible fraud and recoveries and refer as appropriate within set SLA’s. - Work to ensure correct policy interpretation and validation. - Prepare, check and approve where appropriate, reports for clients in accordance with agreed SLA’s and formats. - Ensure files are up to audit standards at all times. - In conjunction with designated colleagues pro-actively update customers and clients where necessary in accordance with agreed client SLA’s - Take responsibility for following agreed/documented procedures when dealing with problems and complaints. - Build good working relationships with clients and staff, internal and external to the Davies Group - Maintain an awareness of business opportunities and refer all identified opportunities to Davies Group - Responsible for out of hours calls into the Davies Group via a pre-set rota

• Conduct consultations via phone, video, or asynchronously based on state telemedicine regulations • Provide care using our custom EMR: evaluating patient records, diagnosing, and prescribing medication, and making lifestyle recommendations • Follow best practices and company specific policies for diagnosis, treatment, and documentation • Answer patient questions related to their treatment and provide high quality counseling • Contribute to practice administration (~30%) in various ways such as conducting peer-reviewed audits, interviewing potential new practitioner hires, assisting in onboarding and training of new practitioners via our onboarding buddy program

• Meets or exceeds sales objectives for assigned geography through implementation of approved market/selling strategies and solutions • Understands and addresses both business and scientific oriented needs of healthcare professionals by engaging in meaningful dialog to determine underlying patient needs and determine how products could address such needs • Partners with Medical Science Directors, Managers, Patient Access, Regional Business Directors, HUB services and other organizational personnel to develop strategies to ensure a high level of customer satisfaction • Develops and implements a dynamic territory business plan by analyzing the business, competitive landscape and territory market to drive business • Develops, nurtures and maintains professional relationships with targeted KOLs including physicians, medical staff, and key hospital personnel and ALS center staff • Navigates the hospital formulary process and develops and implements strategies to ensure successful product positioning and availability • Anticipates potential business challenges, adjusts priorities as needed, demonstrates flexibility, and develops solutions to address challenges • Maintains an exceptional level of proficiency in selling skills, clinical, market and product knowledge and the business environment of the territory • Collaborates with peers and company personnel to ensure corporate objectives and initiatives are achieved • Effectively plans and organizes schedule to ensure maximum efficiency and use of time to accomplish goals and objectives • Acts as a company ambassador; presents a professional image and represents the company, products and people with integrity and respect • Completes tasks and projects assigned by Regional Business Director • Ensures that all activities are in compliance with applicable regulations and Pharma guidelines.

• Receive Referrals for Consultations within states that you are licensed in. • Perform Diagnostic Mental Health Assessments • Communicate and Receive Support from agents at SAPS LLC