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Director, Work Design – Innovation
Location
United States
Posted
94 days ago
Salary
$125.3K - $351.7K / year
Seniority
Lead
Job Description
Director, Work Design – Innovation
Mercury Insurance
• Lead Work Design & Transformation • Own a cohesive innovation agenda aligned to Mercury’s business strategy and People Team roadmap • Collaborate with ELT and business leaders to spot high-leverage opportunities in org structure, governance, decision-making, and execution • Design and execute pilots/experiments (e.g., new team models, async norms, meeting cadences, decision rights) with clear hypotheses, KPIs, and rapid feedback loops • Develop scalable change resources (playbooks, templates, comms kits, enablement sessions) to support leaders in adopting new practices • Track and communicate impact on key outcomes: performance, speed-to-decision, quality, cycle time, and employee experience • Act as People Team and cross-functional sponsor for AI, identifying and prioritizing use cases that boost productivity, decision quality, and experience • Partner with Technology, Risk, Legal, and business teams to safely deploy AI workflows/tools, ensuring compliance, security, and real value • Create practical guidelines, training, prompts, guardrails, and best practices for leaders, managers, and ICs to work effectively with AI • Embed AI into core workflows to free capacity for strategic, high-touch work • Establish and evangelize Mercury’s principles for async, knowledge-led, and high-leverage work (e.g., async-first defaults, documentation standards, decision records over meetings) • Work with People Ops, IT, Comms, and teams to build intuitive knowledge systems and workflows for discovering, contributing to, and reusing institutional knowledge • Promote async collaboration patterns (written updates, shared docs/canvases, threaded decisions) to cut meeting load and handoff friction • Lead end-to-end reviews of critical cross-functional processes: map current state, identify pain points, and design streamlined future states • Advise on role clarity, spans-and-layers, org structures, and archetypes (e.g., pods, squads, CoEs) that enable strategy execution and scalability • Provide thoughtful design input during restructures, capability builds, and growth phases—ensuring changes are intentional, consistent, and well-landed
Job Requirements
- Minimum of a Bachelor’s degree
- 10+ years leading change, transformation, or operating model work in complex, fast-growth environments
- Proven success implementing modern ways of working (agile/product-centric, async, knowledge-led) at scale
- Hands-on experience with AI/automation for process improvement and knowledge/collaboration tools (e.g., enterprise search platforms, genAI assistants; quick learner mindset essential)
- Track record in org/role design, operating models, and partnering with senior leaders on structure/governance
- Strong program/change management: from big-picture strategy to disciplined execution, scaling, and measurement
- Systems thinker, connects processes, org, tech, and culture into coherent designs
- AI-curious/tech-forward: experiments personally, adopts quickly, and guides safe/effective use
- Exceptional communicator/facilitator: influences without authority, tells compelling stories, brings people along
- Data/evidence-driven: designs experiments, uses metrics/feedback to iterate, and proves impact
- Pragmatic innovator: turns bold ideas into practical, constraint-aware solutions and playbooks
- Collaborative/inclusive: builds cross-functional trust and designs for diverse teams/perspectives
Benefits
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
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