• Assist clients with researching travel options and coordinating bookings • Support clients before and after travel with questions and trip details • Communicate reservation confirmations, travel updates, and itinerary information • Maintain organized records of client bookings and preferences • Work with travel suppliers to coordinate reservations and availability • Deliver professional, friendly customer service throughout the planning process • Stay informed on travel promotions, destination updates, and supplier offerings

• Guide new customers through setup • Handle live support when issues arise • Think quickly when edge cases happen • Communicate calmly when a restaurant owner has questions • Escalate to engineering clearly and precisely and implement solutions • Run onboarding calls with new customers • Translate business operations into structured AI configurations • Identify gaps or unclear workflows and clarify them live • Ensure customers go live quickly and confidently • Handle inbound support calls, texts, and emails • Troubleshoot real-time voice agent issues • Think creatively when things don’t follow the script • Gather complete context before escalating to engineering • Own issues end-to-end • Document cases clearly in Salesforce • Communicate tightly in Slack • Identify recurring friction points • Suggest improvements to tooling, onboarding flow, or documentation

• Guide new customers through setup • Handle live support when issues arise • Think quickly when edge cases happen • Communicate calmly when a restaurant owner has questions • Escalate to engineering clearly and precisely and implement solutions • Run onboarding calls with new customers • Translate business operations into structured AI configurations • Identify gaps or unclear workflows and clarify them live • Ensure customers go live quickly and confidently • Handle inbound support calls, texts, and emails • Troubleshoot real-time voice agent issues • Think creatively when things don’t follow the script • Gather complete context before escalating to engineering • Own issues end-to-end • Document cases clearly in Salesforce • Communicate tightly in Slack • Identify recurring friction points • Suggest improvements to tooling, onboarding flow, or documentation

Role Description This is a remote opportunity for candidates in New England states, PA, or NY. Reliable Respiratory is a leading Durable Medical Equipment (DME) provider committed to delivering exceptional care to patients who rely on respiratory, diabetes, urology, and maternity support. We’re expanding our team and seeking a Patient Services Representative. If you’re energized by helping patients, collaborating with healthcare partners, and making a meaningful impact every day, this role is for you. What You’ll Do As a Patient Services Representative, you’ll be the trusted point of contact for patients, referral partners, and internal teams. Your work ensures that every patient receives timely, accurate, and supportive service. Key Responsibilities - Process new and recurring medical supply orders via phone, email, fax, or in person - Provide warm, professional support to patients and referral sources - Verify insurance coverage and obtain authorizations - Document all interactions in our electronic health records system - Troubleshoot equipment concerns and coordinate with manufacturers or clinicians - Confirm patient demographics, benefits, and cost responsibilities - Support patients in understanding their financial obligations - Collect payments and manage assigned worklists - Coordinate appointments with respiratory staff - Participate in outreach and phone campaigns - Uphold all company and regulatory policies - Actively identify opportunities to enhance patient orders through suggestive selling Qualifications - Eligibility to work in the U.S. without future sponsorship requirements - Bachelor's degree required - At least 3 years of customer service or administrative experience in a busy healthcare setting - Healthcare or Medical Call center experience preferred Requirements - Clear, professional communication - Strong computer proficiency (Microsoft Office Suite) - Ability to work independently and collaboratively - Comfort navigating a fast-paced environment with frequent interruptions - Excellent attention to detail - Strong problem-solving abilities - High-quality customer service, even under pressure - Bilingual (English/Spanish) preferred Who Thrives Here You’ll excel in this role if you’re: - Self-motivated and proactive - Dependable and consistent - A natural problem solver - Driven by a sense of urgency and purpose - A team player who values collaboration Work Environment & Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Regularly required to communicate and convey information with the appropriate parties - Assuming a stationary position for long periods of time - Routinely uses standard office equipment such as computers, phones, and printers/scanners - Operates in a professional office environment - Noise level in the work environment is usually moderate to loud Direct Reports - None Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.