Maple

• Guide new customers through setup • Handle live support when issues arise • Think quickly when edge cases happen • Communicate calmly when a restaurant owner has questions • Escalate to engineering clearly and precisely and implement solutions • Run onboarding calls with new customers • Translate business operations into structured AI configurations • Identify gaps or unclear workflows and clarify them live • Ensure customers go live quickly and confidently • Handle inbound support calls, texts, and emails • Troubleshoot real-time voice agent issues • Think creatively when things don’t follow the script • Gather complete context before escalating to engineering • Own issues end-to-end • Document cases clearly in Salesforce • Communicate tightly in Slack • Identify recurring friction points • Suggest improvements to tooling, onboarding flow, or documentation

• Guide new customers through setup • Handle live support when issues arise • Think quickly when edge cases happen • Communicate calmly when a restaurant owner has questions • Escalate to engineering clearly and precisely and implement solutions • Run onboarding calls with new customers • Translate business operations into structured AI configurations • Identify gaps or unclear workflows and clarify them live • Ensure customers go live quickly and confidently • Handle inbound support calls, texts, and emails • Troubleshoot real-time voice agent issues • Think creatively when things don’t follow the script • Gather complete context before escalating to engineering • Own issues end-to-end • Document cases clearly in Salesforce • Communicate tightly in Slack • Identify recurring friction points • Suggest improvements to tooling, onboarding flow, or documentation