Airgas

Title: Customer Service Representative Job Description: time type Full time posted on Posted 4 Days Ago job requisition id R10092194 R10092194 Customer Service Representative (Open) Location: Plumsteadville, PA (SGHCLS) - Healthcare - Industrial spec gas How will you CONTRIBUTE and GROW? We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. At Airgas, we RESPECT, HONOR and VALUE diversity. Airgas is Hiring for a Customer Service Representative in Plumsteadville, PA! We are looking for you ! - Monday - Friday 8:00 AM - 4:30 PM; Hybrid Schedule (3 days office; 2 days remote) - Sign On Bonus and/ Or Referral Bonus (If applicable) - Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance. - Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time. - Early Access: Your benefits start after just 30 days of employment Recruiter: Natasha Smith | natasha.smith@airgas.com | - Answer incoming phone calls - primary customer contact for all inquiries. - Provide price and delivery information for phone inquiries. - Recommend and sell companion products (regulators, manifolds, safety equipment, etc.) on each quote issued. - Recommend products for approved customer applications. - Follow up with written quotations in accordance with procedures. - Enter customer orders in accordance with proper procedures. - Review and process orders and quotation requests. - Process new customer applications and changes to existing customer account information. - Direct inside sales support for one or more assigned Sales Representatives. Provide information for follow up with customers as necessary. - Foster understanding and resolve customer feedback. Issue Return Good Authorizations and facilitate communication between customer, production, lab and management to provide timely resolution of all shared issues. - Expedite existing orders at customer’s request. - Proactively advise customers of problems with order as soon as information is received. Verify manufacturing capabilities within the region and within the company. - Collaborate with production, lab, shipping, and sales departments to ensure customer satisfaction. - Act as a supportive bridge in communicating customer’s expectations to the rest of the organization. - Provide SDS sheets and proof of delivery when requested. - Ideally, you bring the ability to perform technical evaluation of orders for all catalog products. - Facilitate processing and delivery of rush orders. - Communicate and coordinate orders with special customer requirements. - Partner with Sales Representatives on account development strategies - Identify opportunities for new customer products. Understand and be able to explain the customer's application of products. - Follow up on all leads and customer requests as received. Assist with special projects and reports as required. - Support the resolution of customer payments of all invoices according to billing terms. Routinely review customer accounts to proactively bring account receivable issues to alignment. - Maintain customer profiles and product cross reference for all customers. Ensure information is current and accurate. - Maintain a clean, organized and safe environment. - Complete all training activities successfully and on time. Are you a MATCH? - High School Diploma or equivalent required; Bachelor's degree preferred. - 3-5 years in a customer service environment. - Ability to understand technical issues. - Demonstrated skills for handling customer complaints and complex situations. - Proven excellent interpersonal communication skills. - Computer literacy and MS office experience a must. - Ability to apply independent judgment in a wide variety of situations. EOE AA M/F/Vet/Disability Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability Benefits We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees. Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children. Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility. _________________________ Your DIFFERENCES enhance our PERFORMANCE At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _________________________ About Airgas Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose. Equal Employment Opportunity Information We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com. California Privacy Notice

• Partner daily with Airgas Managers and associates to ensure Payroll accuracy and compliance. • Responsible for performing daily payroll operations for employees across the Country for both Weekly and Biweekly staff. • Accurate and timely multistate payroll processing using Workday. • Ensure compliance with state, federal, and local requirements. • Process manual checks, special pays, gross-ups, and corrections/adjustments. • Maintain payroll records and filing administration. • Respond to service tickets and answer routine telephone inquiries concerning payroll issues. • Assist accounting staff in research and resolution of payroll related transactions. • Participate in payroll year-end activities as assigned.

• Understand technical processes for specific industrial gas applications and have the ability to diagnose and develop a value proposition utilizing Airgas solutions and equipment to these specific applications. • Primary applications are inerting, industrial cryogenics, and waste water treatment in the refining, pulp & paper, and chemicals market areas. • Proactive technical sales support and business development to Airgas’ 16 Regional Companies sales groups using individual’s process knowledge, industry experience and applications background. • Work with local sales teams to find leads through business development techniques and prepare and present technical and value-based proposals to Airgas prospects/customers. • Individual will be involved in all aspects of customer relationship from initial contact, customer/prospect problem identification, applications/equipment selection, data analysis, equipment/system development and proposal, equipment specification/manufacturing, start-up and long term customer support and application marketing. • New product/application identification and development. • Interface internally with regional account managers, bulk gas specialists, equipment engineers and marketing and externally with customers and equipment vendors. • Familiar with a wide variety of standard concepts, practices and procedures within industry and related applications. • Extensive knowledge of gas properties and thermodynamics. • Relies on extensive experience and judgment to accomplish goals. • Creates training material and conducts training sessions for internal and external customers. • Wide degree of creativity and latitude based on experience. • May assist in development, oversight and training of Equipment Engineers and Applications Engineers.

• The Director of Business Processes is responsible for promoting a business process excellence culture • Acting as the Order to Cash Division expert • Implementing improvement strategies in support of Airgas’ Field and Business Support Center (“BSC”) operations • Developing solutions and leading expert training teams focused on improving efficiency and effectiveness, • Ensuring sustainability of all improvements post-implementation • Analyzing operational data and feedback to identify pain points and areas for improvement • Driving innovation by continually assessing work flow processes and implementing improvements that are high impact and insightful. • Analyzing root cause and providing resolution recommendations for Order to Cash issues • Managing the process of timely and accurate completion of all tasks required to complete acquisitions/mergers, scratch-start, and plant closures

• Assisting in various stages of the sales process, creating awareness of new offerings, generating leads, and retaining customers. • Work closely with area sales team members. • Maintain clear communication with internal departments regarding customer information. • Assist local Branch Managers in promoting sales through retail store locations. • Maintain a high level of internal customer service by assisting the sales force. • Prepare and deliver effective sales presentations and proposals. • Qualify and pursue sales leads from other parts of the Airgas organization. • Keep management informed of territory performance and market trends. • Submit required sales and activity reports on time. • Attend and complete all training modules provided by Airgas. • Maintain compliance with safety procedures and practices.

• Perform Field Engineering management, field inspections, construction and/or commissioning management, FAT at vendor workshops, develop ITPs, contractor walkthrough, contractor bid reviews and selection. • Lead the site construction and commissioning team for completion of site activities in accordance with project objectives, priorities, contracts, and ensure adherence to engineering construction plans and specifications. • Serve as the on-site point of contact for construction and commissioning management. • Oversee safety compliance including site orientation, work permits, job safety analysis, toolbox meetings, audits, and HSES events. • Verify receipt and inspection of materials and equipment, manage material non-conformities, manage material custody transfer to contractors. • Manage all project documents from Project Development to Handover to entity, ensuring deliverables meet the required specifications and ensuring quality and consistency. • Manage and challenge external/internal suppliers of goods and services, including E&C and alliance EPCM to ensure project goals are met and that the scope of the project is entirely covered by vendors and contractors. • Expedite external / internal suppliers where required to assist the project in meeting delivery goals. • Develop and Manage construction and commissioning project schedule actively and report any delays promptly to the Project Director / Manager. • Manage construction and pre-commissioning including timely response to RFIs, ideally with a response time less than 48 hours. • Ensure project execution plan is followed and assist in maintaining and updating the plan. • Manage field communication within the project between internal and external partners by consistently following the communication plan and updating as required. • Support contract administration and provide support to Project Manager during potential contractual disputes.

• Chief People Officer for the region • Support and foster a culture that allows team members to grow & develop • Recruit, hire, train, develop, coach, counsel, & discipline employees • Drive record keeping requirements related to payroll, performance evaluations, safety training, etc. • Responsible for development and strategic leadership around distribution operations • Manage all aspects of safety in partnership with the organizational safety team • Ensure compliance with Federal, State, Local, Corporate safety & environmental regulations • Interface with regional sales personnel & customers to ensure standards are exceeded • Manage regional operations to meet budgetary goals

Senior Business Systems Analyst, SAP Finance (Open) Location: Radnor, PA (Airgas HO) - Management - Digital & IT Airgas time type Full time job requisition id R10087629 Job Description: How will you CONTRIBUTE and GROW? At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Airgas is Hiring for a Senior Business Systems Analyst, SAP Finance in Radnor, PA! We are looking for you ! - Up to 10% travel (domestic) - Hybrid, 3 days in office - No sponsorship opportunities available for this position This is a functional role responsible for the end to end lifecycle of SAP S/4HANA Finance solutions. This role requires the candidate to act as the primary translator between business requirements and technical execution, overseeing everything from initial process re-engineering and configuration to UAT lead and post go-live production support. The ability to analyze, design, test and implement systems, which enable the business community to achieve their goals and objectives, is critical to the success of this role. Development and maintenance of FI and CO functionality including SAP ECC and S/4 HANA, including sub modules: FI-GL, AP, AR, FSCM, CO-PA, IMPS, ABAP Query and Intercompany transactions. Additional preferred experience: S/4 integration with third party applications such as HighRadius, Concur, Credit Card Processing, Kyriba, Trintech, Vertex - Translating end-user requirements into detailed documented specifications. - Analyzing "as-is" processes to design "to-be" solutions, including documentation and presentation. - Creating complete functional requirements including business impact and ROI analysis. - Hands-on setup of SAP modules and identifying gaps for technical spec development. - Acting as a key resource in Digital/IT projects through all stages; coordinating system conversions. - Integration Management: Overseeing interfaces between SAP S/4HANA and third-party cloud solutions (Concur, Highradius, Kyriba, etc.). - Supporting existing Financial applications and providing post-go-live root-cause analysis. - Debugging issues and performing independent gap/opportunity analysis. - Serving as the primary business contact for specific modules and interacting across functional areas (Sales (OM), SCM, FSCM, etc.). - Leading UAT, guiding business users through validation, and creating holistic testing scripts (unit, integration, and regression). - Developing efficient procedures and guidelines focused on quality deliverables. - Ability to bridge the gap between technical teams (ABAP/Basis) and non-technical teams (Accounting). Are you a MATCH? Required Qualifications: - Education: Bachelor's degree in MIS, Computer Science, Business, or equivalent work experience. - 6+ years in an IT systems analysis function. - 2+ full life cycle SAP Implementations; must have experience implementing/supporting S/4HANA. - 6+ years of hands-on SAP ECC and/or S/4 configuration (i.e, FI/CO, Electronic Bank Statements, Lockbox, Master Data, Tax Jurisdiction). - Proven experience managing multiple concurrent projects and leading specific workstreams/people (project management) - Experience working in both Agile and Waterfall environments. Preferred Qualifications: - Experience with Financial Supply Chain Management. - Experience with HighRadius, Kyriba, Fiserv, or BPC. - Experience with Vertex or similar automated tax calculation engines. - A functional/technical understanding of SAP ABAP. - Experience configuring or supporting Credit Card processing. - Experience in wholesale distribution or retail business processes. - Staying current with industry developments to suggest improvements for the Airgas environment. Benefits We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees. Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children. Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility. Your DIFFERENCES enhance our PERFORMANCE At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. About Airgas Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose. Equal Employment Opportunity Information We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment.

• Cultivating and advancing sales growth and profitability of specialty gas products within an assigned region. • Nurturing and maintaining strong customer relationships. • Discovering and welcoming new business opportunities. • Providing technical expertise and guidance to anticipate and support customer goals. • Conducting thorough research to identify potential customers and generate new leads. • Meeting and advancing sales goals for specialty gas products, including pure gases, gas mixtures, and related equipment. • Developing and executing strategic sales plans to identify, qualify, and partner with new customers within target industries. • Conducting technical presentations and product demonstrations to educate and support customers on the features, benefits, and applications of Airgas specialty gas products. • Collaborating with internal teams, including operations, customer service, and technical support, to ensure seamless order fulfillment and build alignment on solutions. • Monitoring market trends, competitor activities, and customer feedback to discover opportunities for product development or service enhancements. • Facilitating agreement on pricing and contract terms with customers, adhering to company guidelines and profitability objectives. • Attending industry trade shows, conferences, and networking events to promote Airgas specialty gas offerings and expand professional contacts. • Building rapport and fostering understanding to address customer inquiries effectively. • Resolving customer inquiries and concerns professionally.

R10083058 Product Manager (Open) Location: Radnor, PA (Airgas HO) - Management - AMG-Corp How will you CONTRIBUTE and GROW? Airgas is Hiring for a Product Manager in a REMOTE Home-Based role!The Product Manager is responsible for the oversight and profitable growth of Airgas’ Original Equipment Manufacturer (OEM) and RADNOR Branded family of products within their scope of responsibility. Key areas of focus are working with our supplier partners and internal Supply Chain team members, implementing risk management and fostering collaboration with Marketing, Purchasing, Data Standards, Supply Chain and Sales. We are looking for you ! - Willing to travel 50% of the time. - Highly analytical, articulate, well organized Recruiter: Deondre Taylor / Deondre.Taylor@AirLiquide.com / 302-277-2429 - Maintain an expert level of knowledge for the categories managed with the objective of identifying sales trends and new products that Airgas should be promoting to our customers. - Promote brand strategy to achieve profitable growth of our hardgoods by actively engaging our Division Hardgoods Leaders; our Region Associates and our Channel Leaders. - Analyze data and market intelligence to identify trends and develop category-specific strategies to optimize sales and profitability. - Negotiate agreements with suppliers to ensure optimal product availability and cost efficiency. - Work closely with suppliers, marketing, sales, purchasing and supply chain teams to align category strategies and execute plans. - Track key performance indicators (KPIs) like sales, profit margins, and market share to evaluate category performance and identify areas for improvement. - Collaborate with cross functional teams to grow Radnor brand welding hardgoods with product development and product lifecycle management. - Leverage Airgas’ various Channels (e.g. Field Sales; Branch; Airgas.com; Total Access) to market welding hardgoods and achieve sales growth. - Estimated 50% travel requirement. Willing and able to drive (or have access to transportation), fly, and spend evenings away from home. - Strong communication skills. - Ability to research and collect data that supports Airgas’ goals and strategies for overall sales effectiveness. ________________________ Are you a MATCH? Required Qualifications and Competencies: - Bachelor's degree in Business, Engineering, Computer Science, or related field - Data analysis skills: Ability to interpret and analyze large datasets to identify trends and make informed decisions. - Strong business acumen: Understanding of market dynamics, and financial principles. - Excellent communication skills: Effectively communicate strategies and collaborate with cross-functional teams. - Negotiation skills: Ability to secure favorable terms with vendors and suppliers. - Product Management expertise: Deep understanding of product development lifecycle, market analysis, competitive landscape, and customer segmentation. - Project management skills: Ability to prioritize tasks and manage multiple projects simultaneously. - Problem-Solving skills: Ability to identify issues, analyze root causes, and develop solutions using creative strategic thinking. - Product knowledge: Deep understanding of the welding products categories and consumer behavior. - 3+ years of experience in product management, with a proven track record of successful product launches - 5+ years of experience with welding hardgoods. KNOWLEDGE, SKILLS & ABILITIES: - Proficient in Microsoft Excel, Power BI and Google Suite. - Flexibility to adapt to new technology, processes and organizational priorities - Experience with developing and building strategic initiatives. - Excellent interpersonal skills and demonstrated ability to work successfully in a team atmosphere. - Past record of identifying a goal, developing a plan to execute against the goal, and implementing the plan. - Demonstrated ability to work cross-functionally and influence stakeholders. Preferred Qualifications and Competencies: - 3 years of experience working with or within Airgas and/or Air Liquide. - General knowledge of SAP ________________________ Benefits We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees. Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children. Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility. _________________________ Your DIFFERENCES enhance our PERFORMANCE At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _________________________ About Airgas Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose. _________________________ Equal Employment Opportunity Information We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com. _________________________ California Privacy Notice