Airgas

• Develops and implements sales growth strategies. • Promote the BotX product line through joint customer visits, meetings, and regional alignment. • Work alongside Red-D-Arc District Managers to develop localized sales plans and target new accounts. • Serve as the subject matter expert on advanced welding and plasma cutting applications. • Create, implement, and lead comprehensive product and application training programs. • Determine ways to collate and present welding and production data. • Partner with fleet management and district teams to monitor equipment utilization and overall ROI metrics. • Manage complex internal and external stakeholder relationships.

• Provide deep functional and/or technical expertise in SAP Finance module • Design, develop, and maintain SAP modules • Gather and clarify business requirements • Collaborate with external and internal customers • Deliver appropriate artifacts on standard templates • Engage in multiple initiatives simultaneously • Collaborate on technical feasibility with Product Managers

• Develop and implement strategic initiatives in collaboration with regional and national Airgas teams. • Oversee the design and execution of marketing, sales, and product management programs while optimizing gas supply chain efficiency and effectiveness. • Develop and execute a US business roadmap to increase sales volume and profit, utilizing benchmarking against competitors and affiliates to guide regional strategy. • Accelerate sales readiness by onboarding regional teams through technical instruction, regulatory compliance education, and standardized selling frameworks. • Drive cross-selling opportunities across Airgas and Air Liquide organizations by leveraging strategic relationships, referrals, and deep product knowledge. • Identify and prioritize national project leads, providing guided pursuit strategies and solution alignment to improve opportunity conversion and business growth. • Assist market sectors and regions with price management and optimize the gas supply chain to enhance overall efficiency and effectiveness. • Establish business cases for new product line offerings, including leading product roll-outs, brand alternates, and OEM business development initiatives. • Maximize ROI from trade shows, digital platforms, and major customer meetings by aligning messaging, targeting audiences, and serving as a technical subject matter expert.

• Project management and engineering support of large scale internal and customer projects from the conceptual stages through planning, engineering, procurement, construction, and start-up independently • Engineered Systems sales proposal preparation, presentations, and project scope identification based on technical and commercial specifications provided by potential customers • Maintain budgets and schedules and take action to assure project objectives and schedules are met and work is performed within budget • Field construction management • Provide engineering expertise and ammonia specific expertise to Field Operations personnel, Field Sales personnel and customers • Maintain engineering and safety documentation and complete customer documentation requests, including creation and/or modification of AutoCAD drawings • Implement Company environmental requirements and procedures • Conduct ammonia safety and technical training for internal and external customers • Participate in Process Hazard Analysis meetings as the ammonia technical expert

• High-Volume Sourcing: Actively map the market and aggressively search for targeted, technical, and diverse talent across multiple platforms (LinkedIn Recruiter, Job Boards, CRM, and niche industrial databases). • Unified Brand Outreach ("Ghost Sourcing"): Manage initial candidate engagement via highly attractive emails, InMails, and targeted marketing campaigns. • Intake Collaboration: Attend role intake meetings alongside Full-Cycle Recruiters, take detailed notes, and align on exact candidate personas, technical requirements, and market realities. • Pipeline Management: Monitor response rates, manage initial candidate messaging, and hand off warm, interested leads to the designated Full-Cycle Recruiter for in-depth screening and assessment. • Data Integrity: Keep accurate, real-time records of sourcing channels and candidate stages within the Applicant Tracking System (ATS) and CRM

Title: Customer Service Representative Job Description: time type Full time posted on Posted 4 Days Ago job requisition id R10092194 R10092194 Customer Service Representative (Open) Location: Plumsteadville, PA (SGHCLS) - Healthcare - Industrial spec gas How will you CONTRIBUTE and GROW? We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. At Airgas, we RESPECT, HONOR and VALUE diversity. Airgas is Hiring for a Customer Service Representative in Plumsteadville, PA! We are looking for you ! - Monday - Friday 8:00 AM - 4:30 PM; Hybrid Schedule (3 days office; 2 days remote) - Sign On Bonus and/ Or Referral Bonus (If applicable) - Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance. - Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time. - Early Access: Your benefits start after just 30 days of employment Recruiter: Natasha Smith | natasha.smith@airgas.com | - Answer incoming phone calls - primary customer contact for all inquiries. - Provide price and delivery information for phone inquiries. - Recommend and sell companion products (regulators, manifolds, safety equipment, etc.) on each quote issued. - Recommend products for approved customer applications. - Follow up with written quotations in accordance with procedures. - Enter customer orders in accordance with proper procedures. - Review and process orders and quotation requests. - Process new customer applications and changes to existing customer account information. - Direct inside sales support for one or more assigned Sales Representatives. Provide information for follow up with customers as necessary. - Foster understanding and resolve customer feedback. Issue Return Good Authorizations and facilitate communication between customer, production, lab and management to provide timely resolution of all shared issues. - Expedite existing orders at customer’s request. - Proactively advise customers of problems with order as soon as information is received. Verify manufacturing capabilities within the region and within the company. - Collaborate with production, lab, shipping, and sales departments to ensure customer satisfaction. - Act as a supportive bridge in communicating customer’s expectations to the rest of the organization. - Provide SDS sheets and proof of delivery when requested. - Ideally, you bring the ability to perform technical evaluation of orders for all catalog products. - Facilitate processing and delivery of rush orders. - Communicate and coordinate orders with special customer requirements. - Partner with Sales Representatives on account development strategies - Identify opportunities for new customer products. Understand and be able to explain the customer's application of products. - Follow up on all leads and customer requests as received. Assist with special projects and reports as required. - Support the resolution of customer payments of all invoices according to billing terms. Routinely review customer accounts to proactively bring account receivable issues to alignment. - Maintain customer profiles and product cross reference for all customers. Ensure information is current and accurate. - Maintain a clean, organized and safe environment. - Complete all training activities successfully and on time. Are you a MATCH? - High School Diploma or equivalent required; Bachelor's degree preferred. - 3-5 years in a customer service environment. - Ability to understand technical issues. - Demonstrated skills for handling customer complaints and complex situations. - Proven excellent interpersonal communication skills. - Computer literacy and MS office experience a must. - Ability to apply independent judgment in a wide variety of situations. EOE AA M/F/Vet/Disability Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability Benefits We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees. Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children. Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility. _________________________ Your DIFFERENCES enhance our PERFORMANCE At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. _________________________ About Airgas Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose. Equal Employment Opportunity Information We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com. California Privacy Notice

• Partner daily with Airgas Managers and associates to ensure Payroll accuracy and compliance. • Responsible for performing daily payroll operations for employees across the Country for both Weekly and Biweekly staff. • Accurate and timely multistate payroll processing using Workday. • Ensure compliance with state, federal, and local requirements. • Process manual checks, special pays, gross-ups, and corrections/adjustments. • Maintain payroll records and filing administration. • Respond to service tickets and answer routine telephone inquiries concerning payroll issues. • Assist accounting staff in research and resolution of payroll related transactions. • Participate in payroll year-end activities as assigned.

• Understand technical processes for specific industrial gas applications and have the ability to diagnose and develop a value proposition utilizing Airgas solutions and equipment to these specific applications. • Primary applications are inerting, industrial cryogenics, and waste water treatment in the refining, pulp & paper, and chemicals market areas. • Proactive technical sales support and business development to Airgas’ 16 Regional Companies sales groups using individual’s process knowledge, industry experience and applications background. • Work with local sales teams to find leads through business development techniques and prepare and present technical and value-based proposals to Airgas prospects/customers. • Individual will be involved in all aspects of customer relationship from initial contact, customer/prospect problem identification, applications/equipment selection, data analysis, equipment/system development and proposal, equipment specification/manufacturing, start-up and long term customer support and application marketing. • New product/application identification and development. • Interface internally with regional account managers, bulk gas specialists, equipment engineers and marketing and externally with customers and equipment vendors. • Familiar with a wide variety of standard concepts, practices and procedures within industry and related applications. • Extensive knowledge of gas properties and thermodynamics. • Relies on extensive experience and judgment to accomplish goals. • Creates training material and conducts training sessions for internal and external customers. • Wide degree of creativity and latitude based on experience. • May assist in development, oversight and training of Equipment Engineers and Applications Engineers.

• The Director of Business Processes is responsible for promoting a business process excellence culture • Acting as the Order to Cash Division expert • Implementing improvement strategies in support of Airgas’ Field and Business Support Center (“BSC”) operations • Developing solutions and leading expert training teams focused on improving efficiency and effectiveness, • Ensuring sustainability of all improvements post-implementation • Analyzing operational data and feedback to identify pain points and areas for improvement • Driving innovation by continually assessing work flow processes and implementing improvements that are high impact and insightful. • Analyzing root cause and providing resolution recommendations for Order to Cash issues • Managing the process of timely and accurate completion of all tasks required to complete acquisitions/mergers, scratch-start, and plant closures

• Assisting in various stages of the sales process, creating awareness of new offerings, generating leads, and retaining customers. • Work closely with area sales team members. • Maintain clear communication with internal departments regarding customer information. • Assist local Branch Managers in promoting sales through retail store locations. • Maintain a high level of internal customer service by assisting the sales force. • Prepare and deliver effective sales presentations and proposals. • Qualify and pursue sales leads from other parts of the Airgas organization. • Keep management informed of territory performance and market trends. • Submit required sales and activity reports on time. • Attend and complete all training modules provided by Airgas. • Maintain compliance with safety procedures and practices.