• Support the sales representatives and will act as the pricing execution resource for the local areas. • Facilitate pricing through system requests. • Monitor price overrides and support the rollout of price increases. • Contribute by resolving customer disputes. • Engage in field-based partnerships and conduct cylinder quality reviews to ensure operational excellence. • Collaborate with local teams by visiting branches to provide hands-on support and foster alignment across the network. • Maintain excellent internal customer service by assisting sales teams with contract management, equipment sales agreements, and price management. • Produce sales and margin analysis, as well as usage reports to Account Managers on an adhoc basis. • Facilitate all special pricing from sales representatives. • Provide comprehensive PSA support and contract review, submits sales deal pricing in PROS (Smart Price Management).

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Concierge/Performance Associate PRIMARY PURPOSE: To assist Property Repair Solutions customers (homeowners, contractors, carriers) with any questions or concerns they may have and/or the work being done by the program contractors; to ensure that all customer expectations are met and/or exceeded to the best of our ability. ESSENTIAL FUNCTIONS and RESPONSIBILITIES • Receives, reviews and dispatches new jobs to contractors based on job type and location. • Places outbound calls to sell programs to customers, assigns contractors, makes customer appointments, provides assistance to insurance adjusters, and sets up program expectations. • Monitors pending jobs and makes follow-up calls to homeowners to ensure that the process is going smoothly and answers questions as needed. • Receives inbound calls to answer customer service questions, resolve minor issues, and schedule appointments for customers with contractors or escalate issues to the proper channels. • Attendance during scheduled work hours is required. ADDITIONAL FUNCTIONS and RESPONSIBILITIES • Performs other duties as assigned. • Supports the organization's quality program(s). QUALIFICATIONS Education & Licensing High school diploma or GED required. Experience One (1) year of experience in construction management, restoration and/or insurance claims and customer service required. Chronicle software experience preferred. Skills & Knowledge • Excellent oral and written communication skills • PC literate, including Microsoft Office products • Good problem resolution skills • Good judgment and sound decision making skills • Ability to build a consensus among various parties • Strong relationship building skills • Excellent organizational skills, accuracy, and attention to detail • Initiative and ability to multi-task • Above average speed and accuracy key stroke skills • High level of professionalism • Ability to work under pressure in a fast paced environment and maintain a positive demeanor • Ability to work independently or in a team environment • Ability to meet or exceed Performance Competencies • Bi-lingual English/Spanish a plus. WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

We’re currently seeking a motivated and customer-focused individual to join a well-established organization that has been supporting families across North America for over 65 years. With continued expansion into new regions, we’re looking for driven individuals who are ready to grow within a fast-moving and rewarding environment. Key Responsibilities - Assist clients by providing clear information about available services and programs - Respond to customer inquiries and help them better understand their coverage options - Stay up to date on company offerings to ensure accurate and helpful support - Review client plans and identify opportunities for more efficient, cost-effective solutions Qualifications - Experience in customer service, sales, or a related field is an asset - Strong ability to build trust and establish relationships with clients - Excellent organizational skills with the ability to multitask - Positive, professional attitude - Strong communication skills, both written and verbal What We’re Looking For - Self-motivated individual with a strong work ethic - Team-oriented but capable of working independently - Comfortable in a fast-paced, performance-driven environment - Professional communicator who takes pride in delivering quality service What We Offer - Hands-on training and ongoing support - Weekly pay structure - Performance-based bonuses - Residual income opportunities - Company-paid travel incentives - 100% remote opportunity If you're looking for a flexible opportunity with strong growth potential, apply today to learn more and take the next step.

We’re currently hiring a motivated and service-oriented professional to join a well-established supplemental benefits provider that has been supporting families for over 65 years. As our organization continues to grow across new regions, we’re looking to bring on Benefits Representatives who are goal-driven and ready to build a long-term career. Key Responsibilities - Assist clients by explaining available products and services in a clear and professional manner - Address customer inquiries and provide guidance regarding their coverage options - Continuously build product knowledge to stay aligned with updates and new offerings - Review client plans regularly to help identify more efficient and cost-effective solutions Qualifications - Experience in customer service, sales, or a related field is preferred - Strong ability to connect with clients and establish trust - Effective time management and multitasking skills - Professional attitude with a positive approach to work - Strong written and verbal communication abilities Ideal Candidate - Driven, focused, and business-minded - Comfortable working both independently and within a team environment - Performs well in fast-paced, performance-driven settings - Communicates clearly and professionally at all times What We Offer - Hands-on training and ongoing support - Weekly compensation - Performance-based bonuses - Residual income opportunities - Company-sponsored travel incentives - 100% remote work