• oversee the delivery of EUS services through our IT MSP • oversee IT MSP service delivery of EUS services inclusive of service desk operations, endpoint management, desktop engineering, collaboration tools, field services, and employee technology onboarding and support • define, create, and own roadmaps, strategies, and prioritize for EUS services • serve as the primary liaison with IT MSP for EUS service providing oversight and ensuring business requirements are being delivered • ensure IT MSP has proper management of products and demand • coordinate across teams and stakeholders, ensuring timely communication and reporting throughout the demand delivery lifecycle • oversee IT EUS architecture and engineering resources, approves designs as required • manage annual budget and contracts for EUS service; establishes charge back model for IT service as required • ensure IT MSP EUS is in alignment with human resource teams on onboarding and offboarding requirements • oversee demand for change requests to end user environment • maintain risk register for EUS and IT general controls in coordination with IT MSP, ensuring identified risks are accepted, rejected, and/or remediation plans are defined • balance team capacity against demands and budget • promote the development of innovative solutions, through automation and orchestration • drive capability area KPIs – adoption/usage, productivity, customer satisfaction • partner with engineering, development, operations, support, and other technology teams to meet customer needs

• Lead team providing direct support and leadership on optimization of the learning management system, coordination of core university processes such as course roll and grade pass-back, and execution of day-to-day operations of the learning management system that directly support the Global Campus online portfolio. • Cultivate a strong relationship with D2L support staff and product leadership to enable effective vendor collaboration on support issues and short- and long-term roadmap conversations, collaborating with the Sr. Director, LMS Operations on roadmap and support requests. • Collaborate with Global Campus stakeholders and other SNHU departments to continuously refine our LMS platform strategy, provide internal technical consulting services in support of university initiatives and strategies, and provide Brightspace subject matter expertise, able to effectively advocate for SNHU's highest priorities and inform and align, where possible, D2L's roadmap and our vision for the learning environment. • Partner with internal and vendor data teams to continually improve the use of data in the academic technology ecosystem, identifying opportunities for refinement and cross-platform alignment. • Continuously refine stakeholder communication practices to ensure visibility and engagement on team roadmap and sprint release notes, collaborating with leadership and peers on broader ATS communications to Global Campus, ITS, and university stakeholders. • Collaborate with business stakeholders to guide user experience optimization, integration enhancements, and testing and innovation efforts in the LMS, ensuring a unified vision for LMS optimization- and extensibility-focused teams. • Provide leadership on LMS customization and integration efforts, including Banner-Brightspace integration components, in support of a stable, secure, and interoperable LMS ecosystem in alignment with ITS Principles. • Lead the Academic Technology Solution Delivery team and drive results and excellent service to the scaled academic technology portfolio: Translate technology strategies and requirements into tactical implementations. • Collaborate with CX, NLS, faculty support team and the development team in ITS around the ideation, testing, and deployment of custom extensions of Brightspace. • Manage extensive functional testing and user acceptance testing in a wide range of learning environments, including testing of system upgrades and new integrations. • Ensure that both projects and operational work are organized, prioritized, aligned, and executed. Track and communicate with stakeholders the status of technology-related projects.

• Provide strategic vision and high-level oversight for the docketing team, ensuring seamless operations, proper staffing, and alignment with the firm’s litigation priorities and business objectives • Lead initiatives to build and foster a collaborative, highly skilled team, driving innovation and adopting processes that enhance efficiency and productivity • Oversee the development and management of a cohesive team of docketing professionals who deliver comprehensive support across business, litigation, and intellectual property-related services • Strategically manage workforce planning, including staffing decisions, performance evaluations, compensation strategies, professional development, and career progression, ensuring the team remains highly motivated and aligned with the firm’s goals • Continuously monitor and assess the firm’s docketing systems, processes, and procedures to maximize efficiency, accuracy, and cost savings while minimizing risks that could adversely affect clients or the firm • Develop and propose strategies to refine and enhance docketing operations, leveraging emerging technologies, industry trends, and best practices to meet organizational objectives • Collaborate with the firm’s technology and project management teams to design, manage, and implement docketing-related initiatives and system improvements • Analyze docketing data to identify patterns, risks, and opportunities, providing actionable recommendations to firm leadership to drive informed decisions • Act as a trusted subject matter expert and advisor to firm administrative leaders and practice group management, contributing to the creation, review, and ongoing updates of service standards, policies, and procedures for docketing • Serve as the primary resource for attorneys and firm professionals on issue resolution, policy guidance, best practices, and the optimal use of docketing systems. • Build strong partnerships with practice group and administrative leaders to ensure docketing needs are effectively addressed and aligned with firm priorities • Oversee the selection, implementation, and maintenance of docketing software and tools to meet evolving firm and client needs • Partner with technology vendors and internal stakeholders to ensure maximum utilization of docketing software. Provide advanced training for team members and litigation staff • Champion organizational change initiatives aimed at modernizing docketing operations to align with firm objectives and industry trends. Serve as a change agent who drives adoption of innovative tools, processes, and methodologies that support operational excellence • Leverage data analytics and AI-enabled technologies to streamline operations, improve decision-making, and fuel continuous process improvement • Build and execute a vision for change management strategies, ensuring department-wide adoption and enthusiasm for new processes and technologies. Partner with firm leaders and stakeholders to cultivate a culture of adaptability, continuous improvement, and technological advancement

• The Director of Advertising is responsible for leading Generali's B2C paid media strategy, brand visibility, and performance marketing efforts across all digital channels • Reporting to the VP of B2C Marketing • Oversees a team spanning community engagement, email marketing, and analytics, ensuring all channels work together to drive acquisition, retention, and brand trust • Owns the strategy, execution, and optimization of paid advertising across search, social, display, and emerging AI-driven platforms • Leverages data, experimentation, and customer insights to maximize ROI, improve conversions, and strengthen Generali's presence • Develops integrated advertising plans that support acquisition, retention, and brand awareness goals • Manages agency partners and internal teams to ensure campaigns are executed efficiently and effectively • Oversees budget allocation, forecasting, and pacing across all paid channels • Ensures all advertising adheres to regulatory requirements for travel insurance • Leads Generali's advertising strategy across AI-powered platforms • Partners with analytics and content teams to optimize ad copy and landing pages • Evaluates emerging AI ad products and determines strategic fit for the brand • Directly manages the Community Manager, Email Manager, and Analytics Manager, ensuring alignment across channels • Integrates paid media with email, social, community engagement, and website optimization efforts • Guides the Community Manager in strengthening brand presence across social platforms, review sites, and AI-driven ecosystems • Manages relationships with media agencies, ad tech vendors, and platform partners • Ensures all advertising content meets compliance, legal, and brand standards