ORIX Corporation

Title: Associate Asset Management - Client Services Location: Overland Park, KS Columbus, OH Dallas, TX Job Description: Purpose and Job Summary: The primary focus of the position is to provide outstanding service to internal and external clients and to aid in the management and administration of our complex loan servicing portfolio through the superior execution of several core functions, interacting with Asset Management, Originations, Closing Coordinators, Investor Reporting and Accounting. This position should demonstrate a high level of knowledge of the servicing related inquires received from internal and external clients. The position will also provide leadership and direction to more junior team members. Performance of these duties at a high level of accuracy and responsiveness is critical to the department to respond to time sensitive requests & other key functions that ensure the satisfaction of our internal and external clients. Essential Duties and Responsibilities: - Promptly responds and provides periodic updates to all client inquiries pursuant to company policies and service levels. - Build relationships with external and internal clients. - Provide direct communication with investors to provide updates and answer loan level questions. - Act as the point of contact for customer issues, requests, and escalated issues as appropriate. - Performs all introductory calls related to the closing of a new loan. - Providing borrowers with any inquiry, request and/or activation issues to the online borrower portal system. - Providing borrowers with any inquiry, request and/or activation issues to the online borrower portal system. - Respond to all internal and external customer inquiries in a timely, accurate, and professional manner. - Processes and documents any change in borrower contact information. - Cross-train in all areas of department to gain full understanding of all aspects of departmental responsibilities, assist management with special projects related to department goals or as may be needed by the team. - Provide regular status updates to manager regarding any outstanding items or deadlines. - Work professionally and harmoniously with team and coworkers - Other projects and duties as assigned Education, Skills and Experience: Required: - An Associate or Bachelor's Degree preferred. - 3-4 years' experience in commercial loan servicing a plus - Previous experience with the McCracken Strategy system a plus - Proficient in MS Office, with working knowledge of CRM platforms. - Excellent communication skills with background in customer service. - Detailed oriented and independent worker with strong project management skills and ability to adjust to ever changing environment. - Proactive attitude and willingness to take initiative to seek out additional tasks and responsibilities. - Ability to work well under pressure, adjust to varied workloads and multitask. - Demonstrated ability in handling access to sensitive and confidential information. It is expected that this information remains confidential both internally and external to the company in all daily activities. - Professional business image and excellent command of the English language, both verbally and in writing (spelling, grammar, and punctuation). - Flexibility and ability to work under pressure with tight deadlines and constant interruptions; Ability to adjust priorities in a changing environment. Life at ORIX We are committed to the health and well-being of our employees and offer a quality, competitive benefits package that provides valuable healthcare and financial protection for our workforce, while emphasizing a healthy work/life balance. You Time We want you to have the time needed to recharge and manage life with our competitive vacation policy, floating personal holidays, extensive leave options, our annual observed holidays, and more. Family Care Every family has a different journey and ORIX USA Group is proud to offer extensive benefit programs such as: infertility coverage, adoption support, child and elder care, fully paid maternity, and generous parental leave benefits to help you and your families along the way. Flexible Work Arrangements ORIX associates enjoy the advantages of our hybrid working model with a 3 day in-office minimum requirement. ORIX USA is an equal opportunity employer, providing equal employment opportunities (EEO), and is committed to diversifying its workforce. All employees and applicants for employment will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Title: Associate Asset Management - Client Services Job Description: locations Overland Park, KS Columbus, OH Dallas, TX (Pearl St) time type Full time job requisition id R0004110 Purpose and Job Summary: The primary focus of the position is to provide outstanding service to internal and external clients and to aid in the management and administration of our complex loan servicing portfolio through the superior execution of several core functions, interacting with Asset Management, Originations, Closing Coordinators, Investor Reporting and Accounting. This position should demonstrate a high level of knowledge of the servicing related inquires received from internal and external clients. The position will also provide leadership and direction to more junior team members. Performance of these duties at a high level of accuracy and responsiveness is critical to the department to respond to time sensitive requests & other key functions that ensure the satisfaction of our internal and external clients. Essential Duties and Responsibilities: - Promptly responds and provides periodic updates to all client inquiries pursuant to company policies and service levels. - Build relationships with external and internal clients. - Provide direct communication with investors to provide updates and answer loan level questions. - Act as the point of contact for customer issues, requests, and escalated issues as appropriate. - Performs all introductory calls related to the closing of a new loan. - Providing borrowers with any inquiry, request and/or activation issues to the online borrower portal system. - Providing borrowers with any inquiry, request and/or activation issues to the online borrower portal system. - Respond to all internal and external customer inquiries in a timely, accurate, and professional manner. - Processes and documents any change in borrower contact information. - Cross-train in all areas of department to gain full understanding of all aspects of departmental responsibilities, assist management with special projects related to department goals or as may be needed by the team. - Provide regular status updates to manager regarding any outstanding items or deadlines. - Work professionally and harmoniously with team and coworkers - Other projects and duties as assigned Education, Skills and Experience: Required: - An Associate or Bachelor's Degree preferred. - 3-4 years’ experience in commercial loan servicing a plus - Previous experience with the McCracken Strategy system a plus - Proficient in MS Office, with working knowledge of CRM platforms. - Excellent communication skills with background in customer service. - Detailed oriented and independent worker with strong project management skills and ability to adjust to ever changing environment. - Proactive attitude and willingness to take initiative to seek out additional tasks and responsibilities. - Ability to work well under pressure, adjust to varied workloads and multitask. - Demonstrated ability in handling access to sensitive and confidential information. It is expected that this information remains confidential both internally and external to the company in all daily activities. - Professional business image and excellent command of the English language, both verbally and in writing (spelling, grammar, and punctuation). - Flexibility and ability to work under pressure with tight deadlines and constant interruptions; Ability to adjust priorities in a changing environment. Life at ORIX We are committed to the health and well-being of our employees and offer a quality, competitive benefits package that provides valuable healthcare and financial protection for our workforce, while emphasizing a healthy work/life balance. You Time We want you to have the time needed to recharge and manage life with our competitive vacation policy, floating personal holidays, extensive leave options, our annual observed holidays, and more. Family Care Every family has a different journey and ORIX USA Group is proud to offer extensive benefit programs such as: infertility coverage, adoption support, child and elder care, fully paid maternity, and generous parental leave benefits to help you and your families along the way. Flexible Work Arrangements ORIX associates enjoy the advantages of our hybrid working model with a 3 day in-office minimum requirement. ORIX USA is an equal opportunity employer, providing equal employment opportunities (EEO), and is committed to diversifying its workforce. All employees and applicants for employment will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. This policy applies to all terms and conditions of employment.

• oversee the delivery of EUS services through our IT MSP • oversee IT MSP service delivery of EUS services inclusive of service desk operations, endpoint management, desktop engineering, collaboration tools, field services, and employee technology onboarding and support • define, create, and own roadmaps, strategies, and prioritize for EUS services • serve as the primary liaison with IT MSP for EUS service providing oversight and ensuring business requirements are being delivered • ensure IT MSP has proper management of products and demand • coordinate across teams and stakeholders, ensuring timely communication and reporting throughout the demand delivery lifecycle • oversee IT EUS architecture and engineering resources, approves designs as required • manage annual budget and contracts for EUS service; establishes charge back model for IT service as required • ensure IT MSP EUS is in alignment with human resource teams on onboarding and offboarding requirements • oversee demand for change requests to end user environment • maintain risk register for EUS and IT general controls in coordination with IT MSP, ensuring identified risks are accepted, rejected, and/or remediation plans are defined • balance team capacity against demands and budget • promote the development of innovative solutions, through automation and orchestration • drive capability area KPIs – adoption/usage, productivity, customer satisfaction • partner with engineering, development, operations, support, and other technology teams to meet customer needs

Purpose and Job Summary Lument provides comprehensive capital solutions for multifamily, affordable, seniors and health care real estate.  This includes a full suite of financing and strategic solutions such as investment banking, mortgage banking, private equity, a variety of direct balance sheet lending potions, investment sales, and mergers and acquisitions. The Director of Operations for the Multifamily Investment Sales business line will oversee operational strategy implementation, process optimization, and execution to support revenue growth and client service excellence. This role ensures the brokerage team operates efficiently, leveraging best practices in transaction management, compliance, marketing, technology and data analytics. The Director will partner closely with senior leadership, brokers, and cross-functional teams to drive scalability, profitability, and innovation within the multifamily investment sales platform. This position requires a strategic, detail-oriented leader with a strong understanding of commercial real estate transactions, brokerage operations, and performance management in a fast-paced, growth-oriented environment. Essential Duties & Responsibilities Prepare and implement operational strategies to support business objectives and growth targets. Translate strategic goals into actionable plans, timelines, and performance metrics to ensure consistent execution across markets and teams. Oversee transaction workflow, compliance, and quality control for all multifamily investment sales activities. Liaison with finance and leadership to effectuate budgeting, forecasting, and financial performance tracking for the business line. Standardize best practices, document procedures, and implement scalable systems that support increased transaction volume without sacrificing quality. Lead process improvement initiatives to enhance efficiency and client experience. Collaborate with marketing, research, and technology teams to optimize tools and resources for brokers. Manage broker recruitment and onboarding process. Individual will not be responsible for procuring recruits, rather the process after a recruiting prospect has been identified.  This involves significant coordination with corporate development, technology, HR, legal, compliance, facilities and finance teams. Establish clear roles, performance expectations, and career development paths to build a high-performing operations team. Monitor industry trends and competitive landscape to inform strategic decisions. Serve as a key liaison between brokers, leadership, and corporate functions to ensure alignment and execution. Facilitate communication, resolve operational challenges, and proactively address gaps between strategy and execution. Other duties as assigned Education, Skills & Experience Required Bachelor’s degree in Business, Finance, Real Estate, or related field. Minimum 7+ years of experience in commercial real estate operations, preferably in investment sales. Strong leadership and team management skills. Expertise in process optimization, financial analysis, and compliance. Excellent communication and interpersonal skills. Proficiency in CRM systems, financial modeling tools, and Microsoft Office Suite. Preferred Advanced degree (MBA or similar) or relevant certifications (CCIM, CPM). Experience with multifamily asset class and brokerage operations. Annual base salary gross: $180,000 - $200,000 (NY and IL only). The base salary range represents the estimated low and high end of ORIX’s salary for this position based on geography. Actual base salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base pay is one component of ORIX’s total compensation package for employees. Other rewards and benefits include cash bonuses, long term incentives, health insurance, accident and life insurance, and retirement benefits.  Please visit our Benefits page for additional information. Life at ORIX We are committed to the health and well-being of our employees and offer a quality, competitive benefits package that provides valuable healthcare and financial protection for our workforce, while emphasizing a healthy work/life balance. You Time We want you to have the time needed to recharge and manage life with our competitive vacation policy, floating personal holidays, extensive leave options, our annual observed holidays, and more. Family Care Every family has a different journey and ORIX USA Group is proud to offer extensive benefit programs such as: infertility coverage, adoption support, child and elder care, fully paid maternity, and generous parental leave benefits to help you and your families along the way. Flexible Work Arrangements ORIX associates enjoy the advantages of our hybrid working model with a 3 day in-office minimum requirement. ORIX USA is an equal opportunity employer, providing equal employment opportunities (EEO), and is committed to diversifying its workforce. All employees and applicants for employment will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. This policy applies to all terms and conditions of employment.