• Providing expert Product Integrity Technical Support to both internal and external stakeholders. • Serving as a technical leader, sharing knowledge, and ensuring efficient processing of daily client requests, issues, and complaints. • Facilitating effective communication between clients and the Eurofins global network. • Administering relevant programs to ensure compliance, safety, and quality in Softline products.

• Provide expert advice on testing protocols, procedures, and results to address customer inquiries • Troubleshoot technical issues and collaborate with internal teams to offer effective, timely resolutions • Serve as the technical liaison between clients and the Eurofins global network, ensuring clarity and consistency of information • Stay informed of current regulatory, safety, and quality performance requirements (e.g., CPSIA, Prop 65) • Communicate relevant regulatory updates and compliance guidelines to clients and internal teams • Assist clients in developing and updating specifications and procedures for both new and existing products • Participate in retailers’ seasonal product line reviews and product development meetings to identify potential issues and offer technical recommendations • Support clients on special projects, including system updates and material development procedures, and assist in training their teams • Facilitate periodic training sessions for internal business development (BD) teams, providing technical updates and best practices • Attend scientific workshops, seminars, and corporate training sessions to expand expertise across diverse product categories • Collaborate with cross-functional teams (e.g., Sales, BD, Operations) to align technical services with overall business goals

• Provide expert advice on testing protocols, procedures, and results to address customer inquiries • Troubleshoot technical issues and collaborate with internal teams to offer effective, timely resolutions • Serve as the technical liaison between clients and the Eurofins global network, ensuring clarity and consistency of information • Stay informed of current regulatory, safety, and quality performance requirements • Communicate relevant regulatory updates and compliance guidelines to clients and internal teams • Assist clients in developing and updating specifications and procedures for both new and existing products • Participate in retailers’ seasonal product line reviews and product development meetings to identify potential issues and offer technical recommendations • Facilitate periodic training sessions for internal business development teams

• You actively shape our Rooms Division processes across Ruby — strategically, pragmatically and grounded in the realities of our hotels • You develop standards not just on paper but so they truly work in everyday hotel operations • You support new openings hands-on, contribute your experience and lay the foundation for a strong start — from pre-opening phase to first check-in • You develop our Housekeeping Operations Managers through training, clear structures and guidance • You work on budgets, cost models and sustainable solutions that have impact beyond individual hotels • You ensure quality becomes measurable, benchmarkable and manageable • You work in a corporate environment but are regularly on the road in our hotels to stay close to day-to-day operations