• Partner with our customers to achieve their Talent / Workforce and Business goals, by driving adoption with Hiring Managers and ensuring they see value with the Lifted offerings • Provide expert consultation and training on Workforce talent sourcing/management, integrations (SSO, HRIS, etc), Lifted product configurations, Lifted Talent network, and best practices within the context of customer-appropriate workflows • Build and execute on Customer Success Plans outlining customer approach to maximizing value of the Lifted offerings (ensure Healthy customers) • Proactively build trusted relationships and maintain continuous engagement with Hiring Managers to drive increased adoption of Lifted offerings (expansion with existing users); including weekly, monthly and QBR meetings with appropriate stakeholders • Internally, own retention and churn mitigation of existing spend, including an internal Forecast, and partner with Sales on the expansion/growth motion • Actively participate in full Product feedback loop - provide thoughtful customer-driven product feedback to R&D teams, and represent Product roadmap and vision to the customer • Work closely with cross-functional partners like Sales, Professional Services, Talent Services, Support, Marketing, Product, Engineering, Implementation, Solution Architects, User Research • Exercise sound judgment, customer-centricity, and bias for action in resolving issues through effective and collaborative problem-solving, appropriate escalations, etc

• Own end-to-end customer support for live, customer-facing websites and web applications • Handle L2/L3 escalations related to WordPress websites, front-end issues, and web application functionality • Troubleshoot issues such as website errors, broken pages, form issues, plugin conflicts, UI/layout problems, and browser compatibility issues • Use working knowledge of HTML, CSS, and JavaScript to analyse and identify root causes of issues • Manage incoming support tickets, define priorities, and ensure strict adherence to SLAs • Analyse reported issues to determine whether they are user errors, configuration issues, bugs, or enhancement requests before routing to development teams • Act as the main point of contact for key international clients, providing clear, confident, and professional communication • Coordinate with developers, QA, and project teams to explain issues clearly and ensure timely fixes and smooth deployments • Validate and test fixes on staging or production environments before confirming resolution with clients • Guide, mentor, and review the work of junior support engineers to maintain consistent service quality • Create and maintain internal documentation, troubleshooting guides, and knowledge base articles • Identify recurring issues in customer-facing websites and suggest process or product improvements • Monitor support KPIs such as ticket volume, resolution time, SLA compliance, and escalation trends • Prepare and share regular support performance reports and insights with management • Use remote support tools such as AnyDesk or TeamViewer when required • Ensure high levels of customer satisfaction through proactive communication and effective issue resolution

• Engage in recruiting efforts to attract and enroll qualified undergraduate and graduate students • Advise and guide students regarding career and program interests, ensuring alignment with their academic and professional goals • Manage all aspects of onboarding for enrolled students, providing financial guidance related to funding their education from enrollment through graduation • Offer personalized advice and support, nurturing relationships, aligning degree outcomes with career goals • Collaborate with academic and admissions departments along with faculty to ensure program alignment and student success

• Partner directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. • Advise on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments. • Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems. • Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale. • Own expansion outcomes across a defined portfolio of enterprise accounts. Success is measured by net revenue retention and sustained multi-product adoption. • Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment.