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Customer Success – Strategic
Location
California + 1 moreAll locations: California | New York
Posted
154 days ago
Salary
0
Seniority
Lead
Job Description
Customer Success – Strategic
ElevenLabs
• Partner directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. • Advise on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments. • Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems. • Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale. • Own expansion outcomes across a defined portfolio of enterprise accounts. Success is measured by net revenue retention and sustained multi-product adoption. • Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment.
Job Requirements
- 7+ years of Customer Success, Strategic Account Management, or Enterprise Partnership roles, supporting complex B2B SaaS, Developer Tools, or AI/ML products, with at least 3-5 years in a senior/strategic role
- Demonstrated experience managing large, complex enterprise accounts with a proven track record of driving NRR and retention
- Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
- Exceptional communication and presentation skills, capable of influencing C-level executives and key stakeholders
- Strong technical aptitude with the ability to understand and articulate complex product capabilities to non-technical audiences
- Strategic thinker with a proactive approach to identifying client risks and opportunities.
- Ability to thrive in a fast-paced, high-growth environment and adapt to evolving business needs
- Familiarity and experience with building and deploying AI agents
- Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
- Preferred: Experience in audio AI space
Benefits
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
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