Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact — from near or far At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states. The opportunity The Director of Academic Technology will report to the Assistant Vice President Academic Technology. You will lead a team of professional staff who manage the delivery of academic technology solutions to Global Campus Academics, to support the online program portfolio. You will oversee a team responsible for partnering with the business on technology-driven solutions and services such as course roll out, continuous delivery release management, optimization of the learning management system (LMS), Brightspace, in support of the online portfolio, LTI integration testing for technology solutions that will be deployed at scale, and collaborating with D2L on their long-term roadmap for Brightspace. You will support current technology environments and implement new solutions to support product health and customer experience programs and helps define the university's technology roadmap. You will support the evaluation, testing, and transition to new technology systems to support a consumer-grade technology experience. You will establish strategies that support university programs and implements and operationalizes solutions that directly support those strategies. You will manage partner collaboration on integrations and new technologies to gain greater impact with student success and efficiency in online courses and in daily operations. You will oversee functional testing on platform upgrades and integrations upstream and downstream from the LMS. You will work with members of the Global Campus Academics and Customer Experience teams, and IT Operations. You will work 100% remotely from any of our approved working states within the US. #LI-Remote What You'll Do: - Lead team providing direct support and leadership on optimization of the learning management system, coordination of core university processes such as course roll and grade pass-back, and execution of day-to-day operations of the learning management system that directly support the Global Campus online portfolio. - Cultivate a strong relationship with D2L support staff and product leadership to enable effective vendor collaboration on support issues and short- and long-term roadmap conversations, collaborating with the Sr. Director, LMS Operations on roadmap and support requests. Lead - Collaborate with Global Campus stakeholders and other SNHU departments to continuously refine our LMS platform strategy, provide internal technical consulting services in support of university initiatives and strategies, and provide Brightspace subject matter expertise, able to effectively advocate for SNHU's highest priorities and inform and align, where possible, D2L's roadmap and our vision for the learning environment. - Consult and provide guidance around how academic technology can best serve pilots and small-scale initiatives that aren't yet ready for a fully scaled, efficient model of academic technology support. - Partner with internal and vendor data teams to continually improve the use of data in the academic technology ecosystem, identifying opportunities for refinement and cross-platform alignment. - Continuously refine stakeholder communication practices to ensure visibility and engagement on team roadmap and sprint release notes, collaborating with leadership and peers on broader ATS communications to Global Campus, ITS, and university stakeholders. - Collaborate with business stakeholders to guide user experience optimization, integration enhancements, and testing and innovation efforts in the LMS, ensuring a unified vision for LMS optimization- and extensibility-focused teams. - Provide leadership on LMS customization and integration efforts, including Banner-Brightspace integration components, in support of a stable, secure, and interoperable LMS ecosystem in alignment with ITS Principles. - Lead the Academic Technology Solution Delivery team and drive results and excellent service to the scaled academic technology portfolio: - Translate technology strategies and requirements into tactical implementations. - Collaborate with CX, NLS, faculty support team and the development team in ITS around the ideation, testing, and deployment of custom extensions of Brightspace. - Support managers and product owners responsible for critical university processes including course roll, grade pass-back, and Brightspace continuous delivery, establishing and maintaining relationships with relevant SNHU leaders to facilitate success of related cross-functional efforts. - Promote the effective use of existing technologies to improve operational processes and student support. - Represent university needs to learning technology vendors. - Manage extensive functional testing and user acceptance testing in a wide range of learning environments, including testing of system upgrades and new integrations. - Oversee the execution of testing and continual refinement of test plans for learning environments. - Work with stakeholders to support needs analysis and testing of new technologies and integrations. - Provide expert technical support, consulting, and training to SNHU Global Campus staff, working closely with faculty training managers and other staff and vendors to enable smooth delivery of solutions at scale. - Collaborate with other LMS and learning ecosystem leadership to ensure effective communication around system issues and close coordination on technology initiatives. - Ensure that both projects and operational work are organized, prioritized, aligned, and executed. - Track and communicate with stakeholders the status of technology-related projects. - Identify opportunities to deepen or expand team subject matter expertise and skillsets, through professional development and/or targeted hiring, to ensure the team is providing valuable services for evolving business needs (e.g., data querying and analysis via SQL and PowerBI, event-based analytics services via Google Analytics and Tag Manager, process optimization and automation with AI, etc.). - Attendance, punctuality, and reliability are essential functions of this role. - Other duties and responsibilities as assigned. What We're Looking For: - 5+ years of experience in IT service delivery management, operations management, or product management within complex, enterprise technology environments. - 4+ years of experience managing direct reports, including performance management, coaching, and employee development, preferably within cross-functional or matrixed organizations. - Experience managing product or platform roadmaps, coordinating product development or continuous delivery. - Experience leading strategic engagement with vendor partners to align on shared roadmaps or platform direction. - Experience supporting, testing, and delivering learning environments or complex, customer-facing platforms deployed at scale, including responsibility for functional testing, user acceptance testing, and integration validation. - Expertise with D2L Brightspace or other learning management systems. - Experience with LTI and other industry standard integration protocols. - Experience managing data collection and analysis workflows. We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for. Compensation The annual pay range for this position is $94,130.00 - $150,634.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $104,012.00 - $140,723.00. Exceptional benefits (because you’re exceptional) You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get: - High-quality, low-deductible medical insurance - Low to no-cost dental and vision plans - 5 weeks of paid time off (plus almost a dozen paid holidays) - Employer-funded retirement - Free tuition program - Parental leave - Mental health and wellbeing resources

Who We Are Having surpassed $300M ARR and continuing to grow, Optro is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on G2.com and Gartner Peer Insights. At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte! Why This Role is Exciting At Optro, we are building a world-class commercial organization with proven leaders from the enterprise technology, SaaS, and audit, risk, and compliance industries, and we believe a thoughtful, data-driven approach to decision-making is the key to driving smart growth. As the Director of Commercial Strategy & Analytics, you will serve as a key architect of the company’s growth engine, bridging the gap between high-level strategy and operational execution. The core focus of this role is to inform GTM strategy, lead annual commercial planning, and to chart a path for growth that heavily leverages a data-driven foundation. Key Responsibilities - Strategic Commercial Planning: Drive our go-to-market planning process to ensure we are investing in the right places at the right time. You will establish our go-to-market strategy, sales segmentation, and a robust KPI/scorecard framework. - Data-Driven "Moneyball" Insights & Analytics: Oversee strategy and analytics to provide actionable insights into pipeline health, conversion rates, and rep productivity, turning data into a competitive advantage. You will establish account scoring frameworks and create dynamic propensity-to-buy and Total Addressable Market (TAM) models to help sales teams prioritize the highest-value prospects. - Cross-Functional Alignment: Serve as the connective tissue between Commercial, Operations, Product, and Finance, ensuring that growth initiatives are operationally sound and financially viable. - Operational Excellence & Process Optimization: Understand different SaaS monetization approaches to measure bookings, revenue, and capacity. - Team Leadership: Over time, lead and evolve the strategy and analytics ("Moneyball") team as we scale. Attributes of a Successful Candidate - Experience: 5+ years of progressive leadership in GTM, Revenue/Sales Operations, Commercial Strategy, and/or management consulting within high-growth tech or SaaS companies. - "Moneyball" Mindset & Analytical Mastery: A keen understanding of what it takes to drive growth without breaking the bank, with the courage to buck norms to find the right answer. You will possess an expert-level ability to use data to identify systemic growth opportunities and operational bottlenecks. - Technical Data Skills: Expert-level proficiency in Excel/GSheets and Tableau to build models, alongside advanced SQL capabilities (Python/R preferred), allowing you to structure and execute analysis from complex data sets. - Deep Business Acumen: An understanding of SaaS financial drivers, including CAC, LTV, and the Magic Number, as well as experience in sales planning (territories and quota setting), sales processes, funnel management, and forecasting. - Strategic Influence & Empathy: Demonstrated ability to drive alignment across the entire organization, including senior leadership.. You will use your empathy to connect with sales leaders, account executives, and other GTM leaders to help them achieve big and bold objectives. - Culture Add: Your sense of humor, because we spend too much time at the job not to have some fun while we are at it In this role, you will utilize: - Your 8-10+ years of strategy, analytical, and/or operations experience working, ideally in the software / SaaS industry and/or management consulting - Your deep understanding of sales planning (territories and quota setting), sales processes, funnel management, and forecasting - Your “moneyball” mindset: a keen understanding of what it takes to drive growth without breaking the bank and the courage to buck the norms if it gets us to the right answer - Your expert-level proficiency in Excel/GSheet ( can perform complex functions) and Tableau to build model and drive analysis to support GTM strategy - Your analytical and problem-solving skills to frame key strategic questions and structure and execute the analysis from complex data sets to answer those questions - Your empathy and ability to connect with sales leaders, account executives, and other go-to-market leaders to help them achieve big and bold objectives - Your cross-functional leadership skills to bring everyone across the company along - Your sense of humor, because we spend too much time at the job not to have some fun while we are at it Our Company Values - Customer obsession: It starts and ends here. Consistently ask yourself how what you’re doing creates value for our customers. It’s a mindset. - Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes. - Drive innovation: Create the future. Continuously improve what exists and invent what’s next. - Win, together: One team. No silos, no egos. Drive to be the best and support each other’s success. - Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve. Perks* - Launch a career at one of the fastest-growing SaaS companies in North America! - Live your best life (LYBL)! $200/mo for anything that enhances your life - Comprehensive employee health coverage (all locations) - 401K with match (US) or pension with match (UK) - Competitive compensation & bonus program - Flexible Vacation (US exempt & CA) or 25 days (UK) - Time off for your birthday & volunteering - Employee resource groups - Opportunities for team and company-wide get-togethers! *perks may vary based on eligibility/location Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information. We love building strong partnerships, but please note that Optro cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation. #LI-Remote

Who We Are Having surpassed $300M ARR and continuing to grow, Optro is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on G2.com and Gartner Peer Insights. At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte! Why This Role is Exciting At Optro, we are building a world-class commercial organization with proven leaders from the enterprise technology, SaaS, and audit, risk, and compliance industries, and we believe a thoughtful, data-driven approach to decision-making is the key to driving smart growth. As the Director of Commercial Strategy & Analytics, you will serve as a key architect of the company’s growth engine, bridging the gap between high-level strategy and operational execution. The core focus of this role is to inform GTM strategy, lead annual commercial planning, and to chart a path for growth that heavily leverages a data-driven foundation. Key Responsibilities - Strategic Commercial Planning: Drive our go-to-market planning process to ensure we are investing in the right places at the right time. You will establish our go-to-market strategy, sales segmentation, and a robust KPI/scorecard framework. - Data-Driven "Moneyball" Insights & Analytics: Oversee strategy and analytics to provide actionable insights into pipeline health, conversion rates, and rep productivity, turning data into a competitive advantage. You will establish account scoring frameworks and create dynamic propensity-to-buy and Total Addressable Market (TAM) models to help sales teams prioritize the highest-value prospects. - Cross-Functional Alignment: Serve as the connective tissue between Commercial, Operations, Product, and Finance, ensuring that growth initiatives are operationally sound and financially viable. - Operational Excellence & Process Optimization: Understand different SaaS monetization approaches to measure bookings, revenue, and capacity. - Team Leadership: Over time, lead and evolve the strategy and analytics ("Moneyball") team as we scale. Attributes of a Successful Candidate - Experience: 5+ years of progressive leadership in GTM, Revenue/Sales Operations, Commercial Strategy, and/or management consulting within high-growth tech or SaaS companies. - "Moneyball" Mindset & Analytical Mastery: A keen understanding of what it takes to drive growth without breaking the bank, with the courage to buck norms to find the right answer. You will possess an expert-level ability to use data to identify systemic growth opportunities and operational bottlenecks. - Technical Data Skills: Expert-level proficiency in Excel/GSheets and Tableau to build models, alongside advanced SQL capabilities (Python/R preferred), allowing you to structure and execute analysis from complex data sets. - Deep Business Acumen: An understanding of SaaS financial drivers, including CAC, LTV, and the Magic Number, as well as experience in sales planning (territories and quota setting), sales processes, funnel management, and forecasting. - Strategic Influence & Empathy: Demonstrated ability to drive alignment across the entire organization, including senior leadership.. You will use your empathy to connect with sales leaders, account executives, and other GTM leaders to help them achieve big and bold objectives. - Culture Add: Your sense of humor, because we spend too much time at the job not to have some fun while we are at it In this role, you will utilize: - Your 8-10+ years of strategy, analytical, and/or operations experience working, ideally in the software / SaaS industry and/or management consulting - Your deep understanding of sales planning (territories and quota setting), sales processes, funnel management, and forecasting - Your “moneyball” mindset: a keen understanding of what it takes to drive growth without breaking the bank and the courage to buck the norms if it gets us to the right answer - Your expert-level proficiency in Excel/GSheet ( can perform complex functions) and Tableau to build model and drive analysis to support GTM strategy - Your analytical and problem-solving skills to frame key strategic questions and structure and execute the analysis from complex data sets to answer those questions - Your empathy and ability to connect with sales leaders, account executives, and other go-to-market leaders to help them achieve big and bold objectives - Your cross-functional leadership skills to bring everyone across the company along - Your sense of humor, because we spend too much time at the job not to have some fun while we are at it Our Company Values - Customer obsession: It starts and ends here. Consistently ask yourself how what you’re doing creates value for our customers. It’s a mindset. - Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes. - Drive innovation: Create the future. Continuously improve what exists and invent what’s next. - Win, together: One team. No silos, no egos. Drive to be the best and support each other’s success. - Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve. Perks* - Launch a career at one of the fastest-growing SaaS companies in North America! - Live your best life (LYBL)! $200/mo for anything that enhances your life - Comprehensive employee health coverage (all locations) - 401K with match (US) or pension with match (UK) - Competitive compensation & bonus program - Flexible Vacation (US exempt & CA) or 25 days (UK) - Time off for your birthday & volunteering - Employee resource groups - Opportunities for team and company-wide get-togethers! *perks may vary based on eligibility/location Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information. We love building strong partnerships, but please note that Optro cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation. #LI-Remote

Who We Are Having surpassed $300M ARR and continuing to grow, Optro is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on G2.com and Gartner Peer Insights. At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte! Why This Role is Exciting At Optro, we are building a world-class commercial organization with proven leaders from the enterprise technology, SaaS, and audit, risk, and compliance industries, and we believe a thoughtful, data-driven approach to decision-making is the key to driving smart growth. As the Director of Commercial Strategy & Analytics, you will serve as a key architect of the company’s growth engine, bridging the gap between high-level strategy and operational execution. The core focus of this role is to inform GTM strategy, lead annual commercial planning, and to chart a path for growth that heavily leverages a data-driven foundation. Key Responsibilities - Strategic Commercial Planning: Drive our go-to-market planning process to ensure we are investing in the right places at the right time. You will establish our go-to-market strategy, sales segmentation, and a robust KPI/scorecard framework. - Data-Driven "Moneyball" Insights & Analytics: Oversee strategy and analytics to provide actionable insights into pipeline health, conversion rates, and rep productivity, turning data into a competitive advantage. You will establish account scoring frameworks and create dynamic propensity-to-buy and Total Addressable Market (TAM) models to help sales teams prioritize the highest-value prospects. - Cross-Functional Alignment: Serve as the connective tissue between Commercial, Operations, Product, and Finance, ensuring that growth initiatives are operationally sound and financially viable. - Operational Excellence & Process Optimization: Understand different SaaS monetization approaches to measure bookings, revenue, and capacity. - Team Leadership: Over time, lead and evolve the strategy and analytics ("Moneyball") team as we scale. Attributes of a Successful Candidate - Experience: 5+ years of progressive leadership in GTM, Revenue/Sales Operations, Commercial Strategy, and/or management consulting within high-growth tech or SaaS companies. - "Moneyball" Mindset & Analytical Mastery: A keen understanding of what it takes to drive growth without breaking the bank, with the courage to buck norms to find the right answer. You will possess an expert-level ability to use data to identify systemic growth opportunities and operational bottlenecks. - Technical Data Skills: Expert-level proficiency in Excel/GSheets and Tableau to build models, alongside advanced SQL capabilities (Python/R preferred), allowing you to structure and execute analysis from complex data sets. - Deep Business Acumen: An understanding of SaaS financial drivers, including CAC, LTV, and the Magic Number, as well as experience in sales planning (territories and quota setting), sales processes, funnel management, and forecasting. - Strategic Influence & Empathy: Demonstrated ability to drive alignment across the entire organization, including senior leadership.. You will use your empathy to connect with sales leaders, account executives, and other GTM leaders to help them achieve big and bold objectives. - Culture Add: Your sense of humor, because we spend too much time at the job not to have some fun while we are at it In this role, you will utilize: - Your 8-10+ years of strategy, analytical, and/or operations experience working, ideally in the software / SaaS industry and/or management consulting - Your deep understanding of sales planning (territories and quota setting), sales processes, funnel management, and forecasting - Your “moneyball” mindset: a keen understanding of what it takes to drive growth without breaking the bank and the courage to buck the norms if it gets us to the right answer - Your expert-level proficiency in Excel/GSheet ( can perform complex functions) and Tableau to build model and drive analysis to support GTM strategy - Your analytical and problem-solving skills to frame key strategic questions and structure and execute the analysis from complex data sets to answer those questions - Your empathy and ability to connect with sales leaders, account executives, and other go-to-market leaders to help them achieve big and bold objectives - Your cross-functional leadership skills to bring everyone across the company along - Your sense of humor, because we spend too much time at the job not to have some fun while we are at it Our Company Values - Customer obsession: It starts and ends here. Consistently ask yourself how what you’re doing creates value for our customers. It’s a mindset. - Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes. - Drive innovation: Create the future. Continuously improve what exists and invent what’s next. - Win, together: One team. No silos, no egos. Drive to be the best and support each other’s success. - Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve. Perks* - Launch a career at one of the fastest-growing SaaS companies in North America! - Live your best life (LYBL)! $200/mo for anything that enhances your life - Comprehensive employee health coverage (all locations) - 401K with match (US) or pension with match (UK) - Competitive compensation & bonus program - Flexible Vacation (US exempt & CA) or 25 days (UK) - Time off for your birthday & volunteering - Employee resource groups - Opportunities for team and company-wide get-togethers! *perks may vary based on eligibility/location Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information. We love building strong partnerships, but please note that Optro cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation. #LI-Remote