- Support end-user customers via email, chat, phone, and service management platforms in multiple languages - Resolve transaction issues, troubleshoot technical problems, and process online/offline refunds - Follow standard operating procedures and utilize knowledge base articles to resolve requests efficiently - Meet and exceed service level agreements with timely, accurate responses - Escalate complex issues to management when necessary - Maintain detailed case records and contribute to improving knowledge base documentation - Analyze customer issues to identify patterns and recommend solutions - Develop a deep understanding of products, services, and customer requirements

Job DetailsJob Location: Rio Rancho, NM - Rio Rancho, NM 87124Position Type: Full-Time/Part-TimeEducation Level: High SchoolSalary Range: $20.85 - $20.85 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Professional ServicesBenefits Medical, dental, life insurance, 401k, STD/LTD and EAP services. PTO package that earns up to 4 weeks of vacation during your first year. Company-matched student loan repayment Educational and Licensing Requirements: High school Diploma or GED Certified Peer Support Worker, Family Peer, Wraparound or Equivalent. Accepted certifications, CFPSW, CPSW, and CWF or Equivalent Current experience as a peer and willingness to acquire certification in accordance with all applicable laws and regulations. About ProtocallOverview Role of a Peer Support Specialist: Working from home maintaining HIPAA compliance and focus requiring distraction-free private office space Speak with callers over the phone connecting with people Building rapport and client engagement Provide available resources or information needed Remaining calm and professional while multi-tasking while supporting callers Protocall Services is a national leader in crisis intervention providing effective solutions and resources 24 hours a day, 7 days a week. They have received national recognition for outstanding workplace culture and have been awarded the Top Workplaces designation for 2020 and 2022. This role will include working holidays and weekends as people are in need of peer support 365 days a year. The primary work schedule for peer support is 3:30PM to 11:30PM Mountain Time (MT). Working with Protocall Services you will engage with the New Mexico Crisis and Access Line (NMCAL) connecting with dynamic, diverse people seeking support with a variety of experiences. You will build empowering peer relationships with individuals who are in search of someone who will listen. You will work with and grow a connection with people as someone who has walked a similar path. You will offer hope, as well as recovery and support services, while sharing your lived experience with each person who reaches out to the New Mexico Peer-to-Peer Warmline. Our Peer Support Specialists work closely with one another as the Warmline is a unique, structured environment; taking part in ongoing meetings, training and team building activities. You will also handle confidential information professionally and a continued commitment to your own recovery is essential for this role. If you are seeking an opportunity to shine and demonstrate the power of hope and the possibility of change, then we are interested in getting to know you! * Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.*

Job DetailsJob Location: Alamogordo, NM - Alamogordo, NM 88310Position Type: Full-Time/Part-TimeEducation Level: High SchoolSalary Range: $20.85 - $20.85 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Professional ServicesBenefits Medical, dental, life insurance, 401k, STD/LTD and EAP services. PTO package that earns up to 4 weeks of vacation during your first year. Company-matched student loan repayment Educational and Licensing Requirements: High school Diploma or GED Certified Peer Support Worker, Family Peer, Wraparound or Equivalent. Accepted certifications, CFPSW, CPSW, and CWF or Equivalent Current experience as a peer and willingness to acquire certification in accordance with all applicable laws and regulations. About ProtocallOverview Role of a Peer Support Specialist: Working from home maintaining HIPAA compliance and focus requiring distraction-free private office space Speak with callers over the phone connecting with people Building rapport and client engagement Provide available resources or information needed Remaining calm and professional while multi-tasking while supporting callers Protocall Services is a national leader in crisis intervention providing effective solutions and resources 24 hours a day, 7 days a week. They have received national recognition for outstanding workplace culture and have been awarded the Top Workplaces designation for 2020 and 2022. This role will include working holidays and weekends as people are in need of peer support 365 days a year. The primary work schedule for peer support is 3:30PM to 11:30PM Mountain Time (MT). Working with Protocall Services you will engage with the New Mexico Crisis and Access Line (NMCAL) connecting with dynamic, diverse people seeking support with a variety of experiences. You will build empowering peer relationships with individuals who are in search of someone who will listen. You will work with and grow a connection with people as someone who has walked a similar path. You will offer hope, as well as recovery and support services, while sharing your lived experience with each person who reaches out to the New Mexico Peer-to-Peer Warmline. Our Peer Support Specialists work closely with one another as the Warmline is a unique, structured environment; taking part in ongoing meetings, training and team building activities. You will also handle confidential information professionally and a continued commitment to your own recovery is essential for this role. If you are seeking an opportunity to shine and demonstrate the power of hope and the possibility of change, then we are interested in getting to know you! * Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.*

POSITION SUMMARY: The Customer Support Specialist will be responsible for providing exceptional customer service and waste support to clients, ensuring their satisfaction with our waste treatment and disposal services. This position will also be the point of contact for Sales, Operations, and Customer Support Management and will coordinate office services such as data entry, clerical work, records control, creating forms, and preparing reports. PRINCIPAL RESPONSIBILITIES: - Delivers outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistance. - Facilitates communication channels to address customer queries effectively. - Assesses new waste profiles for completeness, inputs data into the company system, and manages supporting documentation. - Respond to customer inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs in a timely and professional manner. - Prepares shipping documents, including manifests, using correct DOT hazardous material descriptions for shipments. - Serve as the initial point of contact for Sales, Operations, and Customer Support Management. - Investigate billing discrepancies, process adjustments, and manage invoicing and collections. - Provides quotes and schedules and organizes trucking for efficient waste transportation logistics. - Evaluate treat groups assigned to approved profiles and select pricing sheets based on TSDF location, customer type, and regional market to accurately price waste for disposal. KNOWLEDGE SKILLS AND ABILITIES: - Knowledge of Resource Conservation and Recovery Act (RCRA) Laws and Regulations as it relates to waste characterization principles and practices including analysis and evaluation, waste processing protocols, and transportation (DOT) regulations. - Knowledge of basic accounting processes - Ability to identify trends and data patterns - Ability to work within a team environment and handle multiple assignments simultaneously - Proficient with Microsoft Office, DocuSign, and PDF writer. - Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations and to respond effectively to sensitive inquiries QUALIFICATIONS: - Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations. MINIMUM QUALIFICATIONS: - 2-4 years experience in a customer-facing role addressing customer needs, preferably within the waste disposal, chemistry or related field.  - High School diploma or GED. This position will be remote. The hours will be 7-4 or 8-5 EST. Pay range: 16.75 - 25.15 (dependent upon experience). The team is looking for a remote and/or hybrid employee near our Tampa, FL office. Rewarding Compensation and Benefits Eligible employees can elect to participate in: • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with a generous company match. • Employee Stock Purchase Plan (ESPP). • Paid Time Off (PTO) • Benefits https://jobs.republicservices.com/us/en/about-us/benefits • Washington PTO: https://www.republicservices.com/sites/default/files/legacy_documents/Washington-PTO-Table.pdf The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions: - Safe: We protect the livelihoods of our colleagues and communities. - Committed to Serve: We go above and beyond to exceed our customers’ expectations. - Environmentally Responsible: We take action to improve our environment. - Driven: We deliver results in the right way. - Human-Centered: We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. STRATEGY Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers. Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs. Environmental Solutions Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. SUSTAINABILITY INNOVATION Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America. We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028. RECENT RECOGNITION - Barron’s 100 Most Sustainable Companies - CDP Discloser - Dow Jones Sustainability Indices - Ethisphere’s World’s Most Ethical Companies - Fortune World’s Most Admired Companies - Great Place to Work - Sustainability Yearbook S&P Global Job Posting End Date 03-29-2026The Company expects to accept applications for this position until the posting end date but encourages interested applicants to apply as soon as possible.