Keen

At Keen, we embed high-performing global team members directly into our clients’ businesses. We partner with fast-growing U.S. and international companies across customer experience, marketing, and operations. About The Role We’re hiring a multilingual / polyglot Customer Support Agent to support one of our high-growth global clients providing customer support in a fast-growing startup space on email, chat support, and voice/phone support. In this role, you’ll deliver outstanding service to customers, ensuring seamless experiences and resolving inquiries with precision and care. This is a fast-paced, high-impact position ideal for someone who loves problem-solving, thrives under pressure, and is passionate about delivering exceptional support. Languages Required This role requires professional working proficiency across all four languages: - English (C1/C2 required) - French (B2+ required) - Italian (B2+ required) - Spanish (B2+ required) All languages will be used in daily support interactions and will be assessed during the hiring process. What You'll Do - Support end-user customers via email, chat, phone, and service management platforms in multiple languages - Resolve transaction issues, troubleshoot technical problems, and process online/offline refunds - Follow standard operating procedures and utilize knowledge base articles to resolve requests efficiently - Meet and exceed service level agreements with timely, accurate responses - Escalate complex issues to management when necessary - Maintain detailed case records and contribute to improving knowledge base documentation - Analyze customer issues to identify patterns and recommend solutions - Develop a deep understanding of products, services, and customer requirements

At Keen, we embed high-performing global team members directly into our clients’ businesses. We partner with fast-growing U.S. and international companies across customer experience, marketing, and operations. About The Role We’re hiring a multilingual / polyglot Customer Support Agent to support one of our high-growth global clients providing customer support in a fast-growing startup space on email, chat support, and voice/phone support. In this role, you’ll deliver outstanding service to customers, ensuring seamless experiences and resolving inquiries with precision and care. This is a fast-paced, high-impact position ideal for someone who loves problem-solving, thrives under pressure, and is passionate about delivering exceptional support. Languages Required This role requires professional working proficiency across all four languages: - English (C1/C2 required) - French (B2+ required) - Italian (B2+ required) - Spanish (B2+ required) All languages will be used in daily support interactions and will be assessed during the hiring process. What You'll Do - Support end-user customers via email, chat, phone, and service management platforms in multiple languages - Resolve transaction issues, troubleshoot technical problems, and process online/offline refunds - Follow standard operating procedures and utilize knowledge base articles to resolve requests efficiently - Meet and exceed service level agreements with timely, accurate responses - Escalate complex issues to management when necessary - Maintain detailed case records and contribute to improving knowledge base documentation - Analyze customer issues to identify patterns and recommend solutions - Develop a deep understanding of products, services, and customer requirements

At Keen, we embed high-performing global team members directly into our clients’ businesses. We partner with fast-growing U.S. and international companies across customer experience, marketing, and operations. About The Role We’re hiring a multilingual / polyglot Customer Support Agent to support one of our high-growth global clients providing customer support in a fast-growing startup space on email, chat support, and voice/phone support. In this role, you’ll deliver outstanding service to customers, ensuring seamless experiences and resolving inquiries with precision and care. This is a fast-paced, high-impact position ideal for someone who loves problem-solving, thrives under pressure, and is passionate about delivering exceptional support. Languages Required This role requires professional working proficiency across all four languages: - English (C1/C2 required) - French (B2+ required) - Italian (B2+ required) - Spanish (B2+ required) All languages will be used in daily support interactions and will be assessed during the hiring process. What You'll Do - Support end-user customers via email, chat, phone, and service management platforms in multiple languages - Resolve transaction issues, troubleshoot technical problems, and process online/offline refunds - Follow standard operating procedures and utilize knowledge base articles to resolve requests efficiently - Meet and exceed service level agreements with timely, accurate responses - Escalate complex issues to management when necessary - Maintain detailed case records and contribute to improving knowledge base documentation - Analyze customer issues to identify patterns and recommend solutions - Develop a deep understanding of products, services, and customer requirements

At Keen, we embed high-performing global team members directly into our clients’ businesses. We partner with fast-growing U.S. and international companies across customer experience, marketing, and operations. About The Role We’re hiring a multilingual / polyglot Customer Support Agent to support one of our high-growth global clients providing customer support in a fast-growing startup space on email, chat support, and voice/phone support. In this role, you’ll deliver outstanding service to customers, ensuring seamless experiences and resolving inquiries with precision and care. This is a fast-paced, high-impact position ideal for someone who loves problem-solving, thrives under pressure, and is passionate about delivering exceptional support. Languages Required This role requires professional working proficiency across all four languages: - English (C1/C2 required) - French (B2+ required) - Italian (B2+ required) - Spanish (B2+ required) All languages will be used in daily support interactions and will be assessed during the hiring process. What You'll Do - Support end-user customers via email, chat, phone, and service management platforms in multiple languages - Resolve transaction issues, troubleshoot technical problems, and process online/offline refunds - Follow standard operating procedures and utilize knowledge base articles to resolve requests efficiently - Meet and exceed service level agreements with timely, accurate responses - Escalate complex issues to management when necessary - Maintain detailed case records and contribute to improving knowledge base documentation - Analyze customer issues to identify patterns and recommend solutions - Develop a deep understanding of products, services, and customer requirements

At Keen, we embed high-performing global team members directly into our clients’ businesses. We partner with fast-growing U.S. and international companies across customer experience, marketing, and operations. About The Role We’re hiring a multilingual / polyglot Customer Support Agent to support one of our high-growth global clients providing customer support in a fast-growing startup space on email, chat support, and voice/phone support. In this role, you’ll deliver outstanding service to customers, ensuring seamless experiences and resolving inquiries with precision and care. This is a fast-paced, high-impact position ideal for someone who loves problem-solving, thrives under pressure, and is passionate about delivering exceptional support. Languages Required This role requires professional working proficiency across all four languages: - English (C1/C2 required) - French (B2+ required) - Italian (B2+ required) - Spanish (B2+ required) All languages will be used in daily support interactions and will be assessed during the hiring process. What You'll Do - Support end-user customers via email, chat, phone, and service management platforms in multiple languages - Resolve transaction issues, troubleshoot technical problems, and process online/offline refunds - Follow standard operating procedures and utilize knowledge base articles to resolve requests efficiently - Meet and exceed service level agreements with timely, accurate responses - Escalate complex issues to management when necessary - Maintain detailed case records and contribute to improving knowledge base documentation - Analyze customer issues to identify patterns and recommend solutions - Develop a deep understanding of products, services, and customer requirements

- Support end-user customers via email, chat, phone, and service management platforms in multiple languages - Resolve transaction issues, troubleshoot technical problems, and process online/offline refunds - Follow standard operating procedures and utilize knowledge base articles to resolve requests efficiently - Meet and exceed service level agreements with timely, accurate responses - Escalate complex issues to management when necessary - Maintain detailed case records and contribute to improving knowledge base documentation - Analyze customer issues to identify patterns and recommend solutions - Develop a deep understanding of products, services, and customer requirements

- Audit our current website and identify opportunities to improve structure, clarity, and conversion - Design and build new pages and sections directly in Framer - Develop clean, responsive layouts across desktop, tablet, and mobile - Create thoughtful interactions and animations that enhance UX (not distract from it) - Translate ideas and rough direction into polished, production-ready designs - Implement custom components, overrides, or code where needed - Collaborate with our team on content, structure, and iteration

Role Description Join a creative powerhouse where art meets science. At Keen, we don’t just deliver services — we embed ourselves into the heart of our clients’ businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands. We’re looking for someone just as passionate to join us. We’re looking for a highly capable Framer designer-developer to help evolve and rebuild our website. This is not a template or execution role. You’ll be working directly on Keen’s core marketing site – improving structure, refining design systems, and building high-quality, interactive pages that reflect the level of work we deliver to clients. You’ll work closely with our team to audit our current site and design a stronger, more cohesive experience. From there, you’ll bring those ideas to life directly in Framer. This is a part-time, freelance role (approximately 5–10 hours per week) with potential to expand. What You’ll Do - Audit our current website and identify opportunities to improve structure, clarity, and conversion - Design and build new pages and sections directly in Framer - Develop clean, responsive layouts across desktop, tablet, and mobile - Create thoughtful interactions and animations that enhance UX (not distract from it) - Translate ideas and rough direction into polished, production-ready designs - Implement custom components, overrides, or code where needed - Collaborate with our team on content, structure, and iteration Qualifications - Strong portfolio of websites you have both designed and built in Framer - Clear design taste – strong typography, layout, spacing, and visual hierarchy - Deep understanding of responsive design systems (not just breakpoints) - Experience building interactive, modern marketing websites - Ability to work directly in Framer and ship production-ready work - Comfort with custom code (JavaScript / overrides / integrations) where needed - Strong attention to detail and ability to work independently - Experience with Webflow (secondary) - Familiarity with SEO fundamentals and performance optimization - Experience working on marketing or agency websites Job Details - Part-time (5–10 hours per week) - Remote - Flexible schedule, but some overlap with US hours is helpful - Ongoing work likely for the right person

- Support end-user customers via email, chat, phone, and service management platforms in multiple languages - Resolve transaction issues, troubleshoot technical problems, and process online/offline refunds - Follow standard operating procedures and utilize knowledge base articles to resolve requests efficiently - Meet and exceed service level agreements with timely, accurate responses - Escalate complex issues to management when necessary - Maintain detailed case records and contribute to improving knowledge base documentation - Analyze customer issues to identify patterns and recommend solutions - Develop a deep understanding of products, services, and customer requirements

• Support end-user customers via email, chat, phone, and service management platforms in multiple languages • Resolve transaction issues, troubleshoot technical problems, and process online/offline refunds • Follow standard operating procedures and utilize knowledge base articles to resolve requests efficiently • Meet and exceed service level agreements with timely, accurate responses • Escalate complex issues to management when necessary • Maintain detailed case records and contribute to improving knowledge base documentation • Analyze customer issues to identify patterns and recommend solutions • Develop a deep understanding of products, services, and customer requirements