• Handle parts of tickets, whole tickets and eventually address just generally described opportunities or problems. • Examples of very basic tasks: - Create tickets, link them to existing tickets and add forms to them. - Fill details into an email template and send the email. - Upload an invoice to a procurement platform every month. - Transfer money to prize recipients. • Examples of well-defined tasks: - Put together invoices and send them to the UK government. - Respond to a fiscal sponsorship inquiry. - Advise project staff on what expenses are allowed or not allowed. - Review expenses for compliance. - Ask our lawyer for legal advice and implement it. • Examples of high-level work: - Create and document processes. - Figure out how to handle tax withholding for prize payments and communicate about it with project staff. - Understand why we're not getting deposits from a set of grants and figure out how to get that unstuck.

• Freight Coordination & Shipment Management: Plan, schedule, and coordinate shipments via air, ocean, and ground transportation. Ensure smooth execution of shipments from origin to destination while monitoring transit times and delivery deadlines. Liaise with carriers, suppliers, and customer to manage shipping schedules and resolve any issues. Track and update shipment status, providing customers with timely updates. • Documentation & Compliance: Prepare and review shipping documentation, including waybills, commercial invoices, packing lists, and certificates of origin. Ensure all import and export documentation meets regulatory and customs requirements. Work closely with customs brokers to facilitate clearance and ensure compliance with international trade regulations. Maintain accurate records of shipments, customs documentation, and freight charges. Operational invoice customers. • Customer Service & Client Relations: Act as the primary point of contact for customers, ensuring excellent customer service and timely communication. Address customer inquiries, provide shipment updates, and resolve any transport-related issues. Develop and maintain strong relationships with customers to support long-term partnerships. • Problem-Solving & Risk Management: Identify potential delays or issues in freight movement and implement corrective actions. Handle disputes, damages, and claims with carriers and insurance providers. Ensure shipments are properly insured and risk mitigation strategies are in place. • Coordination with Internal Teams: Work closely with sales, pricing, procurement, warehouse, and customer service teams to align freight operations with business needs.

• Plan, schedule, and coordinate shipments via air, ocean, and ground transportation. • Ensure smooth execution of shipments while monitoring transit times and delivery deadlines. • Liaise with carriers, suppliers, and customers to manage shipping schedules and resolve issues. • Track and update shipment status, providing timely updates. • Prepare and review shipping documentation, ensuring compliance with regulations. • Act as the primary point of contact for customers, ensuring excellent service and communication. • Identify potential delays or issues in freight movement and implement corrective actions. • Work closely with internal teams to align freight operations with business needs.

• Own the full lifecycle of laptops and workstations (procurement, imaging, deployment, recovery, and decommissioning). • Implement and administer MDM/endpoint management tools (e.g., Intune, Jamf, Kandji, Workspace ONE) for configuration, patching, and policy enforcement. • Maintain an accurate asset inventory for all company-owned devices and key peripherals. • Define and maintain standard images and baseline configurations for different roles and teams. • Administer our identity provider and SSO platform (e.g., Okta, Azure AD, Google Workspace), including application integrations and lifecycle management. • Implement and maintain role-based access control (RBAC), ensuring least-privilege access and appropriate group/role design. • Own the joiner/mover/leaver process: onboarding, offboarding, and access changes across all core systems. • Monitor access logs and authentication events; partner with security to respond to suspicious activity. • Define, document, and enforce IT and security policies (passwords, MFA, endpoint configuration, data handling, acceptable use, remote work standards). • Manage endpoint security tooling (EDR/AV, disk encryption, host firewalls) and ensure coverage and compliance across devices. • Coordinate vulnerability management for endpoints and core SaaS platforms, including patching schedules and exception handling. • Support compliance initiatives (e.g., SOC 2, ISO 27001) by providing evidence, documentation, and implementing required controls. • Participate in customer-required IT/security assessments, reviews, and audits, providing accurate, timely information about our IT controls and posture. • Run periodic security awareness activities (phishing simulations, training reminders, playbooks).