• Freight Coordination & Shipment Management: Plan, schedule, and coordinate shipments via air, ocean, and ground transportation. Ensure smooth execution of shipments from origin to destination while monitoring transit times and delivery deadlines. Liaise with carriers, suppliers, and customer to manage shipping schedules and resolve any issues. Track and update shipment status, providing customers with timely updates. • Documentation & Compliance: Prepare and review shipping documentation, including waybills, commercial invoices, packing lists, and certificates of origin. Ensure all import and export documentation meets regulatory and customs requirements. Work closely with customs brokers to facilitate clearance and ensure compliance with international trade regulations. Maintain accurate records of shipments, customs documentation, and freight charges. Operational invoice customers. • Customer Service & Client Relations: Act as the primary point of contact for customers, ensuring excellent customer service and timely communication. Address customer inquiries, provide shipment updates, and resolve any transport-related issues. Develop and maintain strong relationships with customers to support long-term partnerships. • Problem-Solving & Risk Management: Identify potential delays or issues in freight movement and implement corrective actions. Handle disputes, damages, and claims with carriers and insurance providers. Ensure shipments are properly insured and risk mitigation strategies are in place. • Coordination with Internal Teams: Work closely with sales, pricing, procurement, warehouse, and customer service teams to align freight operations with business needs.

• Plan, schedule, and coordinate shipments via air, ocean, and ground transportation. • Ensure smooth execution of shipments while monitoring transit times and delivery deadlines. • Liaise with carriers, suppliers, and customers to manage shipping schedules and resolve issues. • Track and update shipment status, providing timely updates. • Prepare and review shipping documentation, ensuring compliance with regulations. • Act as the primary point of contact for customers, ensuring excellent service and communication. • Identify potential delays or issues in freight movement and implement corrective actions. • Work closely with internal teams to align freight operations with business needs.

• Own the full lifecycle of laptops and workstations (procurement, imaging, deployment, recovery, and decommissioning). • Implement and administer MDM/endpoint management tools (e.g., Intune, Jamf, Kandji, Workspace ONE) for configuration, patching, and policy enforcement. • Maintain an accurate asset inventory for all company-owned devices and key peripherals. • Define and maintain standard images and baseline configurations for different roles and teams. • Administer our identity provider and SSO platform (e.g., Okta, Azure AD, Google Workspace), including application integrations and lifecycle management. • Implement and maintain role-based access control (RBAC), ensuring least-privilege access and appropriate group/role design. • Own the joiner/mover/leaver process: onboarding, offboarding, and access changes across all core systems. • Monitor access logs and authentication events; partner with security to respond to suspicious activity. • Define, document, and enforce IT and security policies (passwords, MFA, endpoint configuration, data handling, acceptable use, remote work standards). • Manage endpoint security tooling (EDR/AV, disk encryption, host firewalls) and ensure coverage and compliance across devices. • Coordinate vulnerability management for endpoints and core SaaS platforms, including patching schedules and exception handling. • Support compliance initiatives (e.g., SOC 2, ISO 27001) by providing evidence, documentation, and implementing required controls. • Participate in customer-required IT/security assessments, reviews, and audits, providing accurate, timely information about our IT controls and posture. • Run periodic security awareness activities (phishing simulations, training reminders, playbooks).

About Autura Autura is the leading software platform for the towing and recovery industry, providing purpose-built solutions that help towing operators run more efficient, profitable businesses. Our integrated product suite spans dispatch, impound management, compliance, and payments — giving operators a single platform to manage their entire operation. The Opportunity TowPay, Autura's integrated payment solution, represents one of our most significant growth opportunities — and we're looking for a Payment Operations Manager to own it. This is a senior individual contributor role sitting at the intersection of customer success, revenue, and product. You'll be responsible for driving both the activation of TowPay across our customer base and maximizing how deeply it's used once live. You'll bring a strong payments background — ideally from a vertical SaaS environment — and know how to move the needle in a business where integrated payments are both a product and a revenue driver. This role should sit in one of our Autura Hub Cities: Dallas, Houston, Kansas City, Cleveland, Las Vegas, Miami, DC, Buffalo, Atlanta You should be open to travel 10-20% of the year What You'll Own TowPay Activation - Own the post-sale activation pipeline for TowPay cross-sell opportunities across the customer base - Directly drive activation with assigned accounts while equipping and enabling other Customer Ops team members to do the same at scale - Develop repeatable playbooks, messaging, and objection-handling frameworks to accelerate time-to-live - Track and report on activation rates, identify bottlenecks, and drive continuous improvement TowPay Utilization & Expansion - Once customers are live, drive adoption of TowPay across transaction types, locations, and workflows - Partner with other customer facing teams to embed payments into customer habits and workflows - Identify underutilizing accounts and develop targeted engagement strategies to increase volume and depth of use - Serve as the subject matter expert on TowPay best practices for the broader Customer Ops team Fraud & Chargeback Risk Management - Act as the primary liaison between Autura's finance team and customers on chargeback disputes, fraud flags, and risk escalations - Help customers understand their risk exposure and adopt practices that reduce chargebacks and protect their payment standing - Work cross-functionally to ensure Autura's risk policies are communicated clearly and applied consistently Sales Collaboration - Partner with sales teams across Autura's product lines to ensure TowPay booking estimates are grounded in realistic activation assumptions - Support smooth customer handoffs from sales to implementation by establishing clear expectations around the payments onboarding process - Provide deal-level input on payment-related questions and customer readiness Product Feedback Loop - Synthesize customer feedback and field observations into structured, actionable input for the product team - Serve as the voice of the customer on payments — surfacing friction points, feature gaps, and competitive context that should inform roadmap priorities What We're Looking For - 6–10 years of experience in payments, payment operations, or a closely related field - Hands-on experience with integrated payments inside a vertical SaaS business — you understand how payments fit into a broader software workflow, not just as a standalone product - Proven track record of driving payment adoption and utilization, not just implementation - Familiarity with chargeback and fraud management processes in a SaaS or fintech context - Strong cross-functional collaborator — comfortable working across Customer Success, Finance, Sales, and Product - Data-driven and organized, with the ability to manage a pipeline of accounts and activation activities simultaneously - Excellent communicator who can translate payment complexity into clear guidance for customers and internal teams - Self-starter mindset with the ability to build structure and playbooks in a scaling environment Nice to Have - Experience in the towing, fleet, field service, or adjacent industries - Familiarity with ISV/PayFac payment models - Experience enabling or coaching non-payments colleagues to support payments-adjacent conversations Who We Are & Benefits Autura is committed to providing modernized benefits and a culture where people do their best work. - Competitive compensation - Comprehensive medical coverage, including company HSA contributions - 401(k) with a 4% company match - Open/Unlimited Paid Time Off - Remote-first flexibility, with meaningful in-person time as your team needs Autura is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. We purposefully cultivate a workplace where team members can thrive authentically and tenaciously to innovate, grow, and achieve both individual and shared goals. We recognize that creating an inclusive environment requires continuous effort and a willingness to adapt. As we continue to grow, we will proactively adapt our practices to embrace the diverse future ahead, promoting a culture of opportunity for all. Equal Opportunity Employer: We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status. Please note that this list is not exhaustive, and your job duties and responsibilities may be modified, expanded, or reassigned at the discretion of the company, based on business needs