About Autura Autura is the leading software platform for the towing and recovery industry, providing purpose-built solutions that help towing operators run more efficient, profitable businesses. Our integrated product suite spans dispatch, impound management, compliance, and payments — giving operators a single platform to manage their entire operation. The Opportunity TowPay, Autura's integrated payment solution, represents one of our most significant growth opportunities — and we're looking for a Payment Operations Manager to own it. This is a senior individual contributor role sitting at the intersection of customer success, revenue, and product. You'll be responsible for driving both the activation of TowPay across our customer base and maximizing how deeply it's used once live. You'll bring a strong payments background — ideally from a vertical SaaS environment — and know how to move the needle in a business where integrated payments are both a product and a revenue driver. This role should sit in one of our Autura Hub Cities: Dallas, Houston, Kansas City, Cleveland, Las Vegas, Miami, DC, Buffalo, Atlanta You should be open to travel 10-20% of the year What You'll Own TowPay Activation - Own the post-sale activation pipeline for TowPay cross-sell opportunities across the customer base - Directly drive activation with assigned accounts while equipping and enabling other Customer Ops team members to do the same at scale - Develop repeatable playbooks, messaging, and objection-handling frameworks to accelerate time-to-live - Track and report on activation rates, identify bottlenecks, and drive continuous improvement TowPay Utilization & Expansion - Once customers are live, drive adoption of TowPay across transaction types, locations, and workflows - Partner with other customer facing teams to embed payments into customer habits and workflows - Identify underutilizing accounts and develop targeted engagement strategies to increase volume and depth of use - Serve as the subject matter expert on TowPay best practices for the broader Customer Ops team Fraud & Chargeback Risk Management - Act as the primary liaison between Autura's finance team and customers on chargeback disputes, fraud flags, and risk escalations - Help customers understand their risk exposure and adopt practices that reduce chargebacks and protect their payment standing - Work cross-functionally to ensure Autura's risk policies are communicated clearly and applied consistently Sales Collaboration - Partner with sales teams across Autura's product lines to ensure TowPay booking estimates are grounded in realistic activation assumptions - Support smooth customer handoffs from sales to implementation by establishing clear expectations around the payments onboarding process - Provide deal-level input on payment-related questions and customer readiness Product Feedback Loop - Synthesize customer feedback and field observations into structured, actionable input for the product team - Serve as the voice of the customer on payments — surfacing friction points, feature gaps, and competitive context that should inform roadmap priorities What We're Looking For - 6–10 years of experience in payments, payment operations, or a closely related field - Hands-on experience with integrated payments inside a vertical SaaS business — you understand how payments fit into a broader software workflow, not just as a standalone product - Proven track record of driving payment adoption and utilization, not just implementation - Familiarity with chargeback and fraud management processes in a SaaS or fintech context - Strong cross-functional collaborator — comfortable working across Customer Success, Finance, Sales, and Product - Data-driven and organized, with the ability to manage a pipeline of accounts and activation activities simultaneously - Excellent communicator who can translate payment complexity into clear guidance for customers and internal teams - Self-starter mindset with the ability to build structure and playbooks in a scaling environment Nice to Have - Experience in the towing, fleet, field service, or adjacent industries - Familiarity with ISV/PayFac payment models - Experience enabling or coaching non-payments colleagues to support payments-adjacent conversations Who We Are & Benefits Autura is committed to providing modernized benefits and a culture where people do their best work. - Competitive compensation - Comprehensive medical coverage, including company HSA contributions - 401(k) with a 4% company match - Open/Unlimited Paid Time Off - Remote-first flexibility, with meaningful in-person time as your team needs Autura is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. We purposefully cultivate a workplace where team members can thrive authentically and tenaciously to innovate, grow, and achieve both individual and shared goals. We recognize that creating an inclusive environment requires continuous effort and a willingness to adapt. As we continue to grow, we will proactively adapt our practices to embrace the diverse future ahead, promoting a culture of opportunity for all. Equal Opportunity Employer: We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status. Please note that this list is not exhaustive, and your job duties and responsibilities may be modified, expanded, or reassigned at the discretion of the company, based on business needs

Company Overview Policy Reporter offers a suite of insights products and consulting services to enhance market access strategies and patient support initiatives. By tracking payer policies in near real time, we ensure that the largest pharmaceutical, medical device and diagnostics manufacturers, leading academic institutions and organized provider groups have the most up-to-date data and evidence-based guidance to help patients access the therapies they need. For more information, please visit https://www.policyreporter.com. About the Team We are a mid-sized and growing team tasked with analyzing and synthesizing healthcare documents, which cover a range of policy types and topics. By providing our clients with real-time updates on the latest changes to medical and pharmaceutical policies across the US Healthcare landscape, we help reduce claim denials and ensure patients receive coverage for the therapeutics they need. We achieve this by taking a detailed and methodical approach to all document analysis, as well as through technology enabled solutions. If successful, you will join a friendly team with a healthy work/life balance. There is a lot of opportunity to grow professionally as the team continues to expand. Position Summary The vendor manager will be responsible for managing vendor activities and maintaining both new and existing vendor relationships. They identify suitable vendors, negotiate pricing, and ensure that vendors fulfill their contractual obligations as per the Company’s expectations. They drive vendor compliance and delivery performance by streamlining compliance management and maintaining vendor scorecarding. Role & Responsibilities Foster and maintain long-lasting relationships with vendors, and serve as their primary point of contact - Regularly evaluate strategic fit by monitoring vendor usage and performance to ensure financial and operational objectives are met - Critically review vendor budgets and agreements to ensure vendor obligations and contractual terms are met - Provide coaching and feedback to vendors as required - Serve as an intermediary between vendors and internal stakeholders - Work cross-functionally to provide clear, consistent communication and direction to vendors - Liaise with internal stakeholders to provide regular and timely status updates - Conduct quality assurance on work delivered as required - Troubleshoot and facilitate resolution when quality errors are reported, outlining preventative and corrective actions - Review and approve vendor invoices, and validate alignment with contract terms and services - Create, update, renew and cancel contracts as required, including supporting the negotiation of pricing - Streamline and lead improvements to the vendor management process including onboarding, vendor compliance and tracking vendor performance - Maintain and improve standard operating procedures, work instructions and any applicable forms and templates that pertain to vendor management - Identify opportunities for process improvement and provide recommendations for change - On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data - Ensure all SOPs are followed with consistency - Conducts miscellaneous tasks or projects as assigned Skills & Qualifications - Ability to work both collaboratively and autonomously - Excellent time management and organizational skills - Strong negotiation skills - Strong analytical, critical thinking, and problem-solving skills - Excellent communication skills (interpersonal, written, verbal) with the ability to communicate effectively with internal and external customers and stakeholders - Ability to prioritize and manage tasks, and make effective decisions in a fast-paced, priority shifting, and time-sensitive environment delivering high quality work with attention to detail - Bachelor’s degree in Business Management, Business Administration, Supply Chain Management or equivalent - Minimum of three (3) years of relevant experience, preferably including some vendor management experience - Experience building relationships and negotiating with vendors - Advanced Microsoft skills (emphasis on Excel skills) What We Offer - Competitive compensation package including extended health benefits, paid-time off, volunteer leave, employer-matching retirement savings, etc. and company paid Employee Assistance Program - Excellent opportunities for personal and career development - Collaborative and supportive company culture Policy Reporter’s Core Values - Excellence - Value & Respect - Continuous Learning - Ownership & Accountability - Teamwork Policy Reporter is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities. We use AI tools to assist with application screening and to transcribe and summarize interview responses. These tools do not make decisions; all hiring decisions are made by human reviewers.

• Enforce accountability across OKRs, KPIs, and strategic initiatives. • Manage Senior Operations Manager, B2B Director of Operations, Provider Recruiter, and Head of Payor Contracting. • Drive operational visibility and daily performance improvement. • Own licensing, credentialing, and multi-state expansion operations. • Build and implement an execution system for clinical operations.

• Define and execute a long-term formulary operations roadmap that improves efficiency, enhances member experience, and supports business objectives. • Oversee formulary strategy and operations, including design, implementation, and maintenance of core and custom formularies; explore and implement alternative tiering models. • Serve as clinical lead for rebate strategy and execution; collaborate with manufacturers, rebate aggregators, and clients to optimize financial outcomes. • Establish operational models that align clinical performance with quality, compliance, and financial goals—including gross margin and client guarantees. • Collaborate with internal stakeholders in Product, D&I, and Marketing to design and commercialize formulary offerings that meet client and member needs. • Provide strategic guidance to the P&T Committee, including pipeline insights, formulary recommendations, and clinical impact assessments. • Drive continuous improvement across clinical workflows to ensure high service levels and enable pharmacists and clinicians to operate at the top of their license. • Represent Rightway in client-facing engagements, including strategic business reviews, clinical program reporting, and sales support. • Mentor and develop high-performing clinical and operational leaders.