BotCrew logo
BotCrew

Rent an Autonomous Machine from us or retrofit your existing fleet with our Autonomous Vehicle Kit

Account Manager

Location

Texas

Posted

81 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Account Manager

BotCrew

• Take ownership of customer accounts immediately following the close of the initial equipment sale. • Serve as the primary relationship manager for assigned customers. • Ensure a smooth transition from the sales process to ongoing account support. • Build strong, trusted relationships with contractors, fleet managers, and project leaders. • Conduct regular account check-ins to ensure equipment is performing well in the field. • Address customer concerns and coordinate with service, parts, and support teams when needed. • Maintain high customer satisfaction and long-term retention. • Identify opportunities to expand customer fleets across projects, job sites, or divisions. • Recommend additional equipment, attachments, services, or upgrades based on customer needs. • Work with internal teams to support expansion opportunities and repeat purchases. • Monitor customer usage, projects, and upcoming opportunities. • Anticipate future equipment needs based on project pipelines and fleet utilization. • Proactively engage customers to support their long-term equipment strategy. • Partner closely with sales, field teams, service technicians, and parts departments. • Provide feedback from customers to improve products, services, and support. • Maintain accurate account records and opportunities in CRM systems.

Job Requirements

  • 3+ years of account management, equipment sales, or construction industry experience
  • Strong relationship-building and communication skills
  • Ability to manage multiple customer accounts effectively
  • Comfortable working directly with contractors and job site personnel
  • Willingness to travel throughout the country (approximately 30–50%) to visit customer job sites, fleet yards, and offices to support account growth and customer success.
  • Bonus Qualifications
  • Experience in construction equipment, heavy machinery, or industrial equipment
  • Background with equipment dealerships, rental companies, or OEM manufacturers
  • Experience using CRM tools such as Pipedrive or HubSpot
  • Understanding of contractor workflows and jobsite operations

Benefits

  • Willingness to travel within the United States to visit customer job sites, offices, and project locations as needed.

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