• Project management & client responsibility: You will independently manage projects in the area of SEA/SEO. • Campaign conception & implementation: You will develop SEA and/or SEO campaigns for well-known hotels in the 3* to 5*S segment - creative, data-driven and precisely tailored to the target group. • Operational campaign management: You implement measures, manage budgets efficiently and ensure that everything runs smoothly. • Analysis & optimization: You keep an eye on the relevant KPIs, optimize ongoing campaigns and derive specific recommendations for action. • Reporting & customer communication: You prepare results in an understandable way and present them confidently in meetings - both internally and externally. • Innovation & a feel for trends: You recognize new digital trends and implement them in your projects in a targeted manner. • Teamwork & interface communication: You work closely with technicians, creative teams, web agencies and our hotel customers. • Co-creation & further development: You actively contribute new ideas and further shape our SEA/SEO services - from smart tools to innovative products.

• Managing all phases of the sales process for your assigned clients & outside organizations as it relates to nurturing, maturing, and facilitating those relationships. • Collaborating with team members across the organization to identify areas of opportunity for new services, increases, cross-sells based on business needs and competitive analysis for clients. • Effective handling of inbound leads to qualify, scope and pitch services appropriately to position our teams & clients for success. • Utilize CRM system to file prospect notes, strategic outreach, pipeline organization and prospecting initiatives. • Strategic planning and support for the advancement of team and client alignment through check-in calls/email, and meeting participation (in-person and virtual). • Relationship building as the foundation to facilitate trust as an advisor for lead growth opportunities and budget growth. • Consistent delivery of core messaging, trained sales discovery, and account standards. • Building relationships with mobilizers in companies to gain buy-in with decision makers, and help clients and teams show value relative to their functions or goals within an organization. • Consistent performance against service sales and overall revenue targets. • Additional duties, as assigned.

• Engaging in live business streams. • Participating in online training. • Advancing your personal development journey. • Email communication. • Marketing through various platforms. • Conducting candidate interviews via phone or Zoom meetings. • Guiding the client process from start to finish. • Providing ongoing support and training to your clients as needed.

About the role: As a Digital Marketing Specialist at PetDesk, you'll be a key part of our agency services team. In this full-time, remote role, you will be responsible for managing customers' social media accounts, graphic design creation of marketing assets, responding to online reviews on their behalf, and having a knowledge and understanding of the benchmarks of SEO/PPC to support client communications. Ensuring social content is informative and appealing while following individual brand guidelines and best practices for each client. Reporting to the Sr. Digital Marketing Manager, we are looking for someone with knowledge of the latest social media trends and experience in Canva design, social media scheduling, and CRM programs. Apply if you're excited to: - Responsible for managing customers' social media accounts (Facebook/Meta/Instagram and Twitter), including content creation, community management, and performance metrics - Assist customers with requests and needs for graphic design requests. Responsible for graphic design creation of marketing and social media assets in Canva - Ensuring social content is informative and appealing while following individual brand guidelines and best practices for each client - Managing social calendars and communicating any changes to deadlines or content - Managing the client’s online reputation by monitoring and responding to online reviews on behalf of the client - Monitoring community management by using programs like Sprout Social to engage, educate, and address inquiries - Work closely with the internal customer success team to streamline processes and coordinate the execution of new customer success strategies and communications - Manage requests/updates/issues for assigned clients via CRM/Zendesk ticketing system - Analyze social media metrics to identify trends that may impact customer satisfaction - Have a benchmark knowledge of SEO/PPC to be able to speak to trends and changes that may affect client satisfaction About you: - Passionate about social media and graphic design - Proven ability to manage multiple client accounts simultaneously within a high-volume social media agency environment - Excellent knowledge of social media platforms - The ability to work autonomously, think strategically, and have strong time-management skills - Strong attention to detail and communication skills - Advanced troubleshooting, multi-tasking skills, and can remain calm under pressure - Willingness to learn new skills related to client marketing (SEO, PPC, etc.) - Preferred experience with social media, design, and social media planning - Proficiency in Canva, HubSpot/Salesforce, Zendesk/Ticketing Systems, Sprout Social, and Google Workspace preferred Benefits & Perks: - Medical coverage for employees and dependents (80-90% covered by employer) - Employer HSA contribution with HDHP - 401(k) match up to 3.5% - Dependent Care Flexible Spending Account (FSA) - Dental & Vision coverage available - Basic Life and AD&D Insurance - Short and Long Term Disability - Flexible Time Off & 12 Paid Annual Holidays - Paid Parental Leave - Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance - $250 Annual Stipend for Learning and Development $22 - $24 an hour We believe great work should be recognized and rewarded. Our compensation is grounded in industry data and designed to be competitive, transparent, and performance-driven. Rather than relying on automatic annual increases, we invest in the people making the biggest impact—creating meaningful opportunities for growth as you grow with us. PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s operations while strengthening client relationships. Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives. Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.