• Engaging in live business streams. • Participating in online training. • Advancing your personal development journey. • Email communication. • Marketing through various platforms. • Conducting candidate interviews via phone or Zoom meetings. • Guiding the client process from start to finish. • Providing ongoing support and training to your clients as needed.

About the role: As a Digital Marketing Specialist at PetDesk, you'll be a key part of our agency services team. In this full-time, remote role, you will be responsible for managing customers' social media accounts, graphic design creation of marketing assets, responding to online reviews on their behalf, and having a knowledge and understanding of the benchmarks of SEO/PPC to support client communications. Ensuring social content is informative and appealing while following individual brand guidelines and best practices for each client. Reporting to the Sr. Digital Marketing Manager, we are looking for someone with knowledge of the latest social media trends and experience in Canva design, social media scheduling, and CRM programs. Apply if you're excited to: - Responsible for managing customers' social media accounts (Facebook/Meta/Instagram and Twitter), including content creation, community management, and performance metrics - Assist customers with requests and needs for graphic design requests. Responsible for graphic design creation of marketing and social media assets in Canva - Ensuring social content is informative and appealing while following individual brand guidelines and best practices for each client - Managing social calendars and communicating any changes to deadlines or content - Managing the client’s online reputation by monitoring and responding to online reviews on behalf of the client - Monitoring community management by using programs like Sprout Social to engage, educate, and address inquiries - Work closely with the internal customer success team to streamline processes and coordinate the execution of new customer success strategies and communications - Manage requests/updates/issues for assigned clients via CRM/Zendesk ticketing system - Analyze social media metrics to identify trends that may impact customer satisfaction - Have a benchmark knowledge of SEO/PPC to be able to speak to trends and changes that may affect client satisfaction About you: - Passionate about social media and graphic design - Proven ability to manage multiple client accounts simultaneously within a high-volume social media agency environment - Excellent knowledge of social media platforms - The ability to work autonomously, think strategically, and have strong time-management skills - Strong attention to detail and communication skills - Advanced troubleshooting, multi-tasking skills, and can remain calm under pressure - Willingness to learn new skills related to client marketing (SEO, PPC, etc.) - Preferred experience with social media, design, and social media planning - Proficiency in Canva, HubSpot/Salesforce, Zendesk/Ticketing Systems, Sprout Social, and Google Workspace preferred Benefits & Perks: - Medical coverage for employees and dependents (80-90% covered by employer) - Employer HSA contribution with HDHP - 401(k) match up to 3.5% - Dependent Care Flexible Spending Account (FSA) - Dental & Vision coverage available - Basic Life and AD&D Insurance - Short and Long Term Disability - Flexible Time Off & 12 Paid Annual Holidays - Paid Parental Leave - Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance - $250 Annual Stipend for Learning and Development $22 - $24 an hour We believe great work should be recognized and rewarded. Our compensation is grounded in industry data and designed to be competitive, transparent, and performance-driven. Rather than relying on automatic annual increases, we invest in the people making the biggest impact—creating meaningful opportunities for growth as you grow with us. PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s operations while strengthening client relationships. Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives. Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.

Role Description MADE Hoops is looking for a tech-forward AI & Digital Marketing Intern to join us this Spring. This isn't a traditional "coffee-run" internship; we are looking for a builder who is obsessed with the intersection of sports marketing and emerging technology. You will help us move faster by building AI agents and diving head-first into emerging AI technology, designing automated workflows, and scaling our creative operations through the latest LLMs, current tech stacks and automation platforms. This is an unpaid internship intended for students seeking hands-on experience in sports marketing and AI implementation. The position may be used for academic credit if applicable. Responsibilities - AI Operations & Agent Development - Agent Building: Design and deploy custom AI agents (via Claude Co-Work or Code, or specialized platforms) to assist with copywriting, data analysis, and creative brainstorming. - Workflow Automation: Use tools like Zapier to bridge gaps between our marketing stack (Email, CRM, Social) and AI outputs. - Prompt Engineering: Develop and maintain a library of high-performing prompts to standardize brand voice across various marketing channels. - Performance & Growth Marketing - Data Synthesis: Leverage AI tools to analyze large datasets from paid media (Meta/Google Ads) to identify trends and conversion opportunities. - Automated Reporting: Assist in generating automated reports within internal data warehouse systems that pull real-time metrics, reducing manual data entry. - Audience Segmentation: Use AI-driven tools to identify and segment high-value audience lists for camps, tournaments, and merchandise drops. - Creative Strategy & Ops - Multimodal Creation: Assist in generating and editing creative assets for paid and organic campaign use across our events and merchandise departments (e.g., Google Nano Banana, Google Pomelli). - Brief Optimization: Use AI to turn rough campaign ideas into structured creative briefs for our design team. Qualifications - AI Enthusiast: You aren't just "aware" of what AI is; you are familiar with what it can do, and have experimented with building, using automation tools, or testing image generators. - Systems Thinker: You enjoy figuring out how to make two different software programs "talk" to each other. - Sports & Culture: A passion for basketball and the MADE Hoops brand. - Tool Proficiency: Familiarity (or a strong desire to master) the following: - LLMs: ChatGPT (Plus/Team), Claude, or Perplexity. - Automation: Zapier - Marketing Tech: Google Analytics, Meta Ads Manager, Google Ads Manager, Loveable, Data Platforms - Adaptability: Comfortable in a fast-paced environment where the "best tool for the job" might change every two weeks. What You’ll Gain - Portfolio Building: You won't just say you "know" AI; you'll leave with a portfolio of agents and automations you actually built and deployed. - Strategic Exposure: Real-world experience in how a high-growth sports brand uses technology to scale. - Modern Skillset: Mastery of the "AI-Human" workflow that is becoming the gold standard in the marketing industry. Company Description We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

• Planning, creating, and scheduling content for various platforms including, Facebook, Instagram, LinkedIn, and YouTube. • Managing the organization's Google Business Profile. • Assist in developing and implementing the company’s brand strategy. • Creating and developing monthly newsletters. • Work with web hosting company to ensure company website is updated on a regular basis. • Prepare marketing activity reports and metrics for program success.