Job Title: Remote Booking & Travel Support Specialist 📍 Location: Remote | Work from Home About Us We specialize in crafting personalized travel experiences that create lasting memories. As we continue to grow, we are seeking motivated professionals to join our team and help connect clients with our services. Job Overview We are looking for a Remote Booking & Travel Support Specialist to support our travel advisory team by scheduling client consultations. This role is ideal for individuals with strong communication skills who enjoy engaging with people and assisting them in their travel planning journey. Key Responsibilities Client Outreach: Contact potential clients via phone, email, and messaging platforms to introduce our services. Appointment Scheduling: Manage calendars and set up consultations for travel advisors. Follow-Ups: Maintain engagement with interested clients and answer initial inquiries. CRM Management: Keep accurate records of client interactions and scheduled meetings. Qualifications ✔️ Strong communication and interpersonal skills ✔️ Experience in customer service, sales, or appointment setting is a plus ✔️ Ability to work independently and stay organized in a remote setting ✔️ Comfortable using scheduling tools and CRM systems ✔️ A passion for travel and helping clients explore new opportunities What We Offer ✨ Competitive pay with performance-based incentives ✨ Fully remote, flexible work schedule ✨ Travel perks and industry discounts ✨ Professional growth opportunities ✨ A collaborative and supportive team environment Equal Opportunity Statement: We are committed to fostering an inclusive and diverse workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, disability, or any other protected status. 🔹 How to Apply: If you are a people person with a passion for travel, we’d love to hear from you! Apply today to become part of our team and help clients plan their next adventure. $25,000 - $75,000 a year

Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries. Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future! About the Role The Solar Appointment Concierge will be responsible for managing customer leads from various sources by connecting with them through phone and email. This position will be responsible for Initial engagement, first impressions, and white glove treatment of leads while confirming intent and matching leads with the best available trusted installer. Experience in a sales call center environment is key to being successful in this role. The position is remote. What you will do - Receive inbound/outbound calls from customers/installers looking to purchase services direct through Enphase including but not limited to: - SunPower conversions - SunVault upgrades - Solarbridge upgrades - Enphase Care subscriptions - Out of warranty Gateway replacements - Cell modem upgrades and renewals - Out of warranty Micro upgrades - E-Store order support (pre-sale) - Conduct a proper needs analysis to capture customer interests and requirements - Provide value proposition specific to the customer’s specific interests - Quote and capture payment/Complete sales process - Make outbound calls to existing and potential homeowner customers and educate them on Enphase, solar value proposition, basic needs analysis, as well as a high-level overview solar buying process - After qualification, schedule customers with installers to conduct a solar consultation to include design and pricing with a Solar Specialist (virtual/in person options vary by company) - Understand customer needs and offer solutions to help them - Maintain database (Salesforce, CRM, Excel, etc.) of customer information - Track customer interactions with Solar Concierge Guide - Post-appointment follow-up may be required to ensure a positive customer experience and potential re-direction of customer to a different installer more suited to meet the customer’s needs - Answer potential customer questions and follow-up call questions Who you are and what you bring - 2+ years of call center experience - Bachelor's degree preferred - Proven track record of setting appointments for solar consultations to homeowner customers - Demonstrated experience in lead qualification and appointment setting - Self-starter, and go-getter; able to work in fast-paced environments and comfortable working through unknowns - Strong knowledge of Salesforce or other CRM tools to drive productivity - Excellent verbal and written communication skills The base pay for this position is $18.75 to $29.08 per hour. This base salary may be modified in the future. The successful candidate’s starting pay will be determined based on job-related skills, experience, education or training, work location, and market conditions. This position is also eligible for bonus, equity, and benefits.

• Provide day-to-day operational support for a fully remote orthopedic call center by serving as a subject matter expert, resource, and point of escalation for call center staff. • Monitor and interpret performance dashboards across all call center departments. • Support supervisory staff, and help drive continuous improvement in service quality, efficiency, and the overall patient experience. • Serve as a trainer and partner closely with another trainer to support new-hire onboarding, ongoing staff education, and consistent workflow execution. • Ensure operational continuity and effective staff support through comprehensive cross-training across all call center departments.

• Alto volumen de llamadas, emails y mensajes por LinkedIn. • Identificar tomadores de decisión y generar interés. • Calificar prospectos según ICP. • Agendar discovery calls para los Account Executives. • Gestionar calendario y entregar notas claras al equipo comercial. • Mantener CRM actualizado en todo momento. • Reportar actividad y compartir insights para mejorar los mensajes