Role Description AO Globe Life is hiring experienced professionals to support veterans and their families through virtual benefit consultations. This fully remote opportunity offers schedule flexibility, structured training, and the chance to make a meaningful impact while working from home. - Connect with veterans and families who have expressed interest in learning about benefit programs - Schedule and conduct virtual consultations with clients via Zoom - Explain available life, accident, and supplemental benefit options clearly and professionally - Guide clients through the enrollment process and answer questions - Maintain accurate digital records and ensure regulatory compliance - Participate in weekly training sessions, team meetings, and leadership development calls Qualifications - Background in client service, benefits advising, or sales is helpful but not required - Strong communication and interpersonal skills in virtual settings - Organized, coachable, and motivated to grow professionally - Comfortable using Zoom, CRM systems, and digital documentation tools - Interest in supporting veterans and their families Requirements - Must be legally authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with a functioning webcam Benefits - Fully remote role — available to candidates based in the United States - Flexible scheduling and autonomy over your workday - Weekly pay via direct deposit - Warm leads provided — no cold calling or prospecting - Full training and licensing support - Monthly and quarterly performance bonuses - Equity opportunities for qualifying team members - Structured leadership development program - Supportive and collaborative team environment Company Description With more than 70 years of service, AO Globe Life partners with unions, credit unions, and veteran organizations to provide supplemental benefits that help protect the financial security of working families across the United States. Our remote-first organization focuses on service, integrity, and meaningful career opportunities. Ready to Apply? If you’re ready to build a purpose-driven remote career that aligns with your experience and values, apply today to learn more about joining our team.

• Desenvolvimento de API’s utilizando Node.JS, postgres e/ou Mongodb • Monitorar a saúde das nossas aplicações; • Contribuir com evoluções arquiteturais; • Ajudar com resoluções e melhorias em débitos técnicos; • Propor novas ideias e soluções arquiteturais reutilizáveis; • Identificar melhorias no design de nossos códigos e sistemas; • Participação na direção estratégica no time de engenharia; • Mentorar e ajudar pessoas a crescerem e evoluírem na carreira; • Identificar gargalos e melhorias de performance em nosso banco de dados ou API’s; • Ser referência em relação a boas práticas durante a construção de nossos sistemas e aplicações; • Garantir que nossos componentes estejam com um bom design de código; • Garantir que nossos serviços possuem um nível de acoplamento saudável; • Garantir que as evoluções não diminuam a qualidade e saúde de nossos serviços .

• You manage a defined portfolio of enterprise customers in the DACH region and build strategic, long-term partnerships. • You act as a sparring partner and trusted advisor at management and C-level and develop tailored success plans with your customers. • You support complex implementations, international rollouts and change processes. • You ensure sustainable product adoption across multiple business units. • You identify expansion opportunities in a structured manner and work closely with the responsible Account Manager who owns the commercial execution. • You detect risks early and proactively drive retention and churn-prevention measures.

About PrePass PrePass® is North America's most trusted weigh station bypass and toll management platform. We’re transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It’s what we do best, and we do it to meet the demands of the road every day. That’s why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation. About the Role As a Customer Success Manager for SMB, you’ll operate as an individual contributor responsible for the growth and retention of a defined customer portfolio. Your focus will be on building strong relationships, driving adoption, and identifying opportunities to expand accounts while proactively reducing churn. You’ll serve as a trusted advisor, ensuring customer satisfaction, managing escalations, and consistently delivering on revenue goals. Essential Responsibilities Customer Growth & Retention - Drive revenue growth by promoting adoption of PrePass’ industry-leading solutions, including ByPass and Tolling. - Proactively engage an assigned customer portfolio to communicate value, increase usage, and identify expansion opportunities. - Consult with customers on best practices to maximize ROI and improve operational efficiency. - Execute targeted campaigns to increase awareness of new services, key initiatives, and relevant market trends. Customer Advocacy & Account Management - Safeguard monthly recurring revenue by serving as a strong advocate for customer needs and priorities. - Act as a trusted advisor and escalation point to ensure high levels of customer satisfaction and retention. - Build and maintain strong, long-term relationships with SMB owners and executive-level stakeholders. Cross-Functional Collaboration & Reporting - Collaborate with internal teams—including Support, Billing, and other stakeholders—to ensure seamless customer experiences. - Maintain accurate, timely, and detailed records of customer interactions and activities within PrePass’ CRM and related tools.