Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Sr. Director, Customer Success Account Management is a high-impact role responsible for managing key aspects of the post-sale customer lifecycle, focused on retention and growth. You are a proven leader with a track record of scaling SaaS organizations. This leader will drive their organization’s strategy and lead the overall performance of people and processes to achieve the highest levels of customer retention, engagement, and satisfaction for the North America CBU CSAM group. You will be a customer-first leader, dedicated to improving the customer experience not only by executing current playbooks but conceiving new, novel ways of working – including AI-driven transformations – to ensure Docusign remains the industry leader in Intelligent Agreement Management (IAM). This position is a people manager role reporting to the Group Vice President, Customer Success Account Management. Responsibility - Architect and lead the 3+ year strategy for the North America CBU Customer Success Account Management, focusing on the evolution of people and processes to drive long-term adoption, retention, growth, and customer satisfaction - Direct the financial and strategic performance of the organization, taking accountability for revenue targets and bookings while optimizing resource plans for a multi-layered leadership team - Own the executive forecasting process, providing leadership with a rigorous, rolling view of retention and churn risks, and translating data into actionable business intelligence for the C-suite - Drive a comprehensive adoption and health strategy across the customer base, serving as a change agent to ensure customers realize the full value of the Intelligent Agreement Management (IAM) platform and other Docusign products - Conceive and scale next-generation operational playbooks, integrating AI and forward-thinking methodologies to evolve the function’s capabilities and performance standards - Steer multidisciplinary, cross-functional initiatives by partnering with leaders across Product, Sales, and Finance to ensure unified alignment on customer health and gross retention outcomes - Serve as the primary executive escalation point for the CBU customers, navigating complex, high-value customer negotiations and representing the function in external industry forums - Build a robust leadership bench and diverse talent pipeline, taking a lead role in setting the professional development strategy for the organization and mentoring the next generation of leaders Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic - 15+ years of experience within Sales, Renewal Management, Account Management, and/or Customer Success, ideally within SaaS offerings - 10+ years of leadership experience in customer success, account management, renewal management, consultative sales, and/or business consulting - Experience leading leaders and building teams that consistently meet and exceed established goals - Comfort driving, owning, and growing the financial outcomes of a $100M+ book of business - Experience setting annual and multi-year functional strategies with a track record of success in leading large-scale, strategic initiatives - Experience in B2B customer success roles demonstrating executive presence and negotiating with C-level executives - BA/BS degree Preferred - Demonstrated ability to influence and steer high-level stakeholders across disparate departments (Product, Finance, Sales) to reach consensus on complex deliverables - Deep subject matter expertise in Intelligent Agreement Management (IAM), including ECM, CLM, and BPM ecosystems - Track record of effective innovation, including leading the implementation of AI/machine learning technologies to evolve customer engagement - Highly adept at Leading Change methodology; able to successfully steer organizations through large-scale business transformations - Advanced background using data and analytics (Salesforce, Gainsight) to identify capability development strategies that align with long-term business objectives - Proven success in building a strong bench of diverse top talent and setting the learning and development strategy for a broad function Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $186,500.00 - $280,400.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $180,300.00 - $261,375.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $180,300.00 - $270,350.00 base salary Washington DC: $186,500.00 - $270,350.00 base salary Ohio: $169,000.00 - $245,050.00 base salary This role is also eligible for the following: - Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. - Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: - Paid Time Off: earned time off, as well as paid company holidays based on region - Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement - Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment - Retirement Plans: select retirement and pension programs with potential for employer contributions - Learning and Development: options for coaching, online courses and education reimbursements - Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Remote

• Own strategy, design, and delivery for a portfolio of 30–50 client organizations • Lead financial design work with clients • Identify risks and issues across the portfolio • Design and deliver BreakingBounds' Accelerator Pathways

THE COMPANY: BIRDY GREY Birdy Grey is a direct-to-consumer brand whose mission is to celebrate friendships during one of the most important milestones in a person’s life: their wedding. Founded in 2017 by best friends Grace Lee (Founder & Chief Creative Officer) and Monica Ashauer (Co-Founder & Chief Strategy Officer), Birdy Grey offers affordable bridesmaid dresses starting at just $89, groomsmen suits starting at $199, plus fun gifts and accessories for everyone in the wedding party. Since day one, we've dressed over 2 million bridesmaids and we're proud to be a trusted resource for brides and grooms on their most cherished day. THE OPPORTUNITY: Director of FP&A REPORTS TO: CFO LOCATION: Remote (EST Hours Required) Birdy Grey is looking for a highly strategic, data-driven Director of FP&A to lead our financial planning and analysis function. Reporting directly to the CFO, you will transition the finance team from a reporting center into a value-driving engine. You will be responsible for high-precision modeling, cash flow integrity, and maintaining a "skeptical auditor" lens to ensure our growth scales sustainably. SCOPE OF RESPONSIBILITIES - Strategic Modeling & Revamp: Lead the comprehensive overhaul of the company’s demand and operating models to improve predictive accuracy and SKU-level forecasting. - Liquidity Management: Architect and maintain a 3-month weekly cash model to ensure precise short-term liquidity and working capital planning. - Executive Partnership: Co-lead Monthly Business Reviews (MBR) with the Executive Leadership Team (ELT), providing a company-wide overview (down to Net Income) compared against Plan and Previous Year. - Inventory & Buy Oversight: Partner with Merchandising to review the 12-month buy calendar; manage and challenge buy requests based on YoY growth assumptions. - Cross-Functional Accountability: Conduct monthly individual deep-dives with ELT members to audit OpEx, Marketing, and Merchandising budgets, identifying margin leakage or cost-saving opportunities. - KPI Management: Define and monitor critical North Star metrics including Cost of Products, Cost of Delivery, and Cost of Returns, as well as inventory health (MOS, Aging, and Write-offs). - Long-Range Planning: Maintain the 3–5 year strategic roadmap to support capital allocation and potential expansion initiatives. THE RIGHT CANDIDATE: QUALIFICATIONS & PERSONAL ATTRIBUTES EDUCATION: Bachelor’s Degree Required EXPERIENCE / REQUIREMENTS: - 10+ years in a FP&A role, ideally experience in a high-growth DTC or e-commerce environment. - Some experience in corporate finance, investment banking, or management consulting is preferred but not required. - Mastery of Excel. You must be able to audit complex models for formula integrity. - Ability to bridge the gap between complex data and executive-level strategy. You don't just report numbers; you provide the "Why." - Exceptional verbal and written skills with the "candid peer" wit and presence to challenge senior leadership on budget variances. - Bachelor’s in Finance, Accounting, or Economics; MBA or CFA is a significant plus. - Impeccable organizational skills and attention to detail - Excellent verbal, written, and interpersonal communication skills - Strong analytical skills with the ability to perform data deep dives to surface actionable insights. - Proactive problem solver with the ability to troubleshoot and/or escalate issues effectively. - Hard working and willing to roll sleeves up - no job is too big or too small. - You have an entrepreneurial spirit. You thrive in a dynamic, fast-paced, fluid environment. You are comfortable with ambiguity and take initiative to lead projects. NICE TO HAVES: - Start-up experience - Interest in bridal and fashion New York Pay Range $160,000—$175,000 USD WHY BIRDY GREY: BENEFITS & PERKS (for eligible Full-Time Employees) - Competitive Compensation: Based on experience and performance + Annual Performance Bonus - Healthcare Benefits: 100% employer covered medical dental & vision plans, 50% spouse and dependent medical coverage + access to One Medical + Mental Health Benefits - Retirement: 401K + up to 4% match after 3 months - Generous PTO: Flexible Open PTO Policy + 11 paid holidays - Wellness: A monthly wellness day + monthly wellness stipend + summer Fridays - Flexibility: Partial remote with a high level of autonomy and accountability - Employee Discount: Free bridesmaid dresses + 50% discounts on Birdy Grey products - Family Benefits: 3 months of paid parental leave - Purpose: Join in the success of a high-growth, 80% women, minority founded, early-stage startup by driving performance and building out new processes Highlights: - Birdy Grey is #305 on Inc5000's List of Fastest Growing US Companies 2022 - #22 on BuiltIn’s Best Startups to Work for in LA - Be part of a company innovating the $75B+ US wedding market (IBISWorld, 2019) - Join a Women Founded Small Business blazing trails in the Bridal industry - Birdy Grey is making waves on BuzzFeed, The Knot, Brides, People, Allure, PopSugar, Bustle and more - Named #5 on LA’s 50 Hottest Startups in 2020 by Pitchbook & Dot.LA - Customers can participate in Birdy Grey’s giveback program with The Princess Project, a non-profit that provides prom dresses and accessories to teens in need Additional Information The Lead Announces the 2021 Foremost 50 List: The Annual Power List of High-Growth D2C Brands Cult-favorite bridal brand brings $99 bridesmaid dresses to one-day pop-up in Plano My wedding party wore thse $99 bridesmaid dresses from Birdy Grey and everyone looked amazing, proving you don't need to make anyone spend $400 on a dress they'll wear once Birdy Grey Instagram - @birdygrey Birdy Grey is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Your rights under the California Consumer Privacy Act The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights. How to opt out By clicking on the link below, we will no longer collect or sell your personal information. This applies to both third-parties and the data we collect to help personalize your experience on our website or through other communications. For more information, view our privacy policy. Do not sell my personal information

Parachute Health is transforming post-acute care through the leading digital ordering platform for medical equipment and supplies. We replace the outdated, error-prone paper and fax process, which negatively impacts over 30 million patients annually, with a system that’s 10 times faster. Our platform connects a vast network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states, ensuring millions of patients get the life-saving products they need quickly and efficiently. Join our team and make a difference in patient care. The Director of Implementation is responsible for scaling our Home Medical Equipment Provider implementations in addition to leading their own strategic customer engagements. This person will manage a team of experienced Implementation Managers as they collaborate with HME Providers and match their workflows with Parachute’s highly configurable order management platform. Our customers range from small local providers of wheelchairs and walkers to multi-location, regional suppliers of oxygen and CPAP devices to National companies providing Continuous Glucose Monitors that are drop-shipped anywhere in the US. This role will focus on deploying new product modules and growth initiatives across multiple customer segments. It is a highly cross-functional position, requiring close collaboration with Customer Success, Growth, Product, Design, and Engineering teams on high visibility projects. What You’ll Do - Drive the Implementation team’s end-to-end performance, ensuring the department scales to meet customer demand without sacrificing quality. You will be responsible for driving team productivity through process mapping and performance tracking, while overseeing the continuous development of staff through structured training, upskilling, and enablement programs. - Leadership - As a player-coach, you will lead your own strategic customer engagements and manage a talented team of Implementation Managers, providing day-to-day support and coaching for professional development - Consulting - Act as the expert on Parachute platform capabilities and integrations, supporting our Customer Success teams in crafting and delivering solutions for our strategic customers - Onboarding - Onboard suppliers of medical equipment and supplies to the Parachute Platform, partnering with their leaders to drive rapid growth of Digital Ordering across the marketplace - Digital Transformations - Develop ongoing strategy for the application of Parachute features and products within existing customer workflows. - Activations - Implement our innovative AI Intake and ordering platforms and monitor activation success metrics - Data Reporting - Develop and share insights both internally and externally to collaborate on opportunities/challenges cross-functionally and report on your team’s progress towards goals - Process Improvement - Identify and execute on process improvements to make our onboarding and transformation process more effective - New Product Launches - Show partners the delightfully simple experiences we build and roll them out, communicating feedback to our Product and Merchandising teams to support customer launches and ongoing initiatives. - End User Training - Roll-up your sleeves to lead demos & trainings tailored for each partner and ensure users have appropriate support - Documentation - Synthesize best practices to develop standard playbooks for our solutions and offerings, including technological and workflow assessments that lead to templated roadmaps for customers Requirements - Minimum 5 years of experience in consulting, digital transformation, or project-based work in healthcare or health tech, with minimum 3 years directly managing teams - Experience with set-up, configuration, technical integration, or administration of a SAAS product - Experience with complex project management and ability to guide stakeholders through large-scale organizational transformation - Broad knowledge of the Durable Medical Equipment (DME) landscape - Exposure to AI solutions, digital workflow automation, or system interoperability is a strong plus. - Comfortable with tools such as Excel (advanced), Tableau, HubSpot, JIRA; experience with API integrations is a plus. More About You - Strong communicator who can extract and synthesize info from experts - Enthusiastic about using technology to better patient outcomes - Demonstrated leader and self-starter within a cross-functional team - Strong business acumen with ability to translate strategy to prioritized tactics - Process oriented; develop roadmaps to operationalize account strategy - Problem solver; adaptable with a relentless solutions mindset - Quantitatively focused; data-driven decision maker with analytical toolkit Benefits - Medical, Dental, and Vision Coverage - 401(k) Retirement Plan - Remote-First Company with a NYC office, offering a physical workspace for our greater New York City area employees. - Equity Incentive Plan - Annual Company-Wide Bonus (up to 15%) - Flexible Vacation Policy - Summer Fridays - 5 Fridays Off During Summer (Separate From PTO) - Monthly Internet Stipend - Annual Home Office and Wellness contribution - Co-Working Space Reimbursement - Annual stipend for education and development Base Salary (based on level and experience) $100k-$120k California job applicants may access the Notice of Collection of Personal Information and Privacy Policy with information and rights required by the California Privacy Rights Act (CPRA) the link here. We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. This role is not eligible for employer visa sponsorship. Applicants must be legally authorized to work in the United States at the time of application and for the duration of employment. The Company does not sponsor employment authorization for this position, nor will it provide assistance in obtaining temporary work authorization